- Conduent (Lexington, KY)
- …a culture where individuality is noticed and valued every day. The **Technical Business Analyst ** will gather requirements, conduct analysis, and use case ... validation for Conduent's Interactive Voice Response ( IVR ) system. **Responsibilities** + Requirements gathering and analysis. +...staff daily. + Show prior experience as a system analyst or business analyst working… more
- Southern California Edison (Redlands, CA)
- …Energy Revolution** Become a part of the Customer Contact Center (CCC) as a ** Business System Analyst , Senior Specialist** at Southern California Edison. In this ... will be a critical member of our Systems and IVR team, that manages our Interactive Voice Response (...hour rotation to resolve technical issues that occur during non- business hours. Join us and become a valued member… more
- City of Lakeland (Lakeland, FL)
- Business Systems Analyst I or II Print (https://www.governmentjobs.com/careers/lakelandfl/jobs/newprint/4712116) Apply Business Systems Analyst I or II ... NA + Description + Benefits + Questions GENERAL DESCRIPTION OF CLASS The LE Business Systems Analyst II provides product expertise and understanding for various… more
- Walgreens (Deerfield, IL)
- …assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/ IVR bots to ensure improved intelligence and a frictionless user experience. ... technology. Develops requirements for process or system solutions within an assigned business domain(s) by interfacing with stakeholders and IT teams (for example,… more
- PenFed Credit Union (Mclean, VA)
- …it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Business Intelligence Analyst , Operations at our San Antonio, Texas, Eugene, Oregon or ... and derive insights from Operations data across various platforms (CRM, Telephony/ IVR , CSAT, etc.), translating those insights into value-added KPIs, dashboards, and… more
- Hackensack Meridian Health (Edison, NJ)
- …leader of positive change. As a **Workforce Management (WFM) Staffing & Reporting Analyst ** , you will utilize workforce management tools and best practices to ... Access Center (PAC) environment. In addition, you will also help drive critical business decisions by analyzing metrics and designing reports. You must have a clear… more
- ManpowerGroup (Chandler, AZ)
- Our client in the telecommunications industry is seeking a Telecom Operations Analyst to join their team. As a Telecom Operations Analyst , you will be part of ... which will align successfully in the organization. **Job Title:** Telecom Operations Analyst **Location:** Chandler, AZ **Pay Range:** $40-45 per hour **What's the… more
- TEKsystems (Seattle, WA)
- Description: We are seeking an Oracle NMS/OMA Support Analyst who is motivated by variety, is seeking a challenging environment for professional growth, and is ... teams to maintain existing integrations between NMS and peripheral systems (CCB, GIS, IVR , EMS/SCADA, AGA etc.) + Troubleshoot data exchange issues and ensure data… more
- ABBTECH Professional Resources, Inc. (VA)
- …program requires US Citizenship Remote We are seeking an Oracle NMS/OMA Support Analyst who is motivated by variety, is seeking a challenging environment for ... teams to maintain existing integrations between NMS and peripheral systems (CCB, GIS, IVR , EMS/SCADA, AGA etc.) + Troubleshoot data exchange issues and ensure data… more
- CVS Health (New York, NY)
- …office, generally ~3 days a week on‐site. The Marketing Operations - Senior Analyst is the center of project management workstreams in the NYC-based "Behavior Change ... legal / regulatory reviews through different processes for different business units. + Manage vendor interactions for direct mail,...working with some combination of email, direct mail, SMS, IVR /phone, paid media, web). + 2+ years of project… more
- TXNM Energy (Albuquerque, NM)
- …SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations + ... Ability to write reports, business correspondence, and procedure manuals + Ability to effectively...and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) after being trained on these systems **ANALYSIS AND… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …ideal candidate will have prior design and development experience with IVR , contact center operations and enterprise telephony technologies. **SMUD Official ... and process analysis; identifies needed changes, enhancements, and impacts to business processes. + Revises user and system requirements; designs modifications and… more
- ManpowerGroup (Sacramento, CA)
- …and process analysis; identifies needed changes, enhancements, and impacts to business processes. + Revises user and system requirements; designs modifications and ... (3+) of progressively responsible relevant work experience as a technical analyst in day- to-day design, development, implementation, and maintenance of enterprise… more