- JPMorgan Chase (Plano, TX)
- …diverse ideas and supports your individual growth and career mobility. As a Product Delivery analyst in the IVR product area of Customer Channel: Voice, you will ... Be a leader driving customer service improvements and Interactive Voice Response ( IVR ) experience transformation! As a product team member, your problem-solving and… more
- Southern California Edison (Redlands, CA)
- …Energy Revolution** Become a part of the Customer Contact Center (CCC) as a ** Business System Analyst , Senior Specialist** at Southern California Edison. In this ... will be a critical member of our Systems and IVR team, that manages our Interactive Voice Response (...hour rotation to resolve technical issues that occur during non- business hours. Join us and become a valued member… more
- Trinity Health (Livonia, MI)
- …and connectivity issues. Configure and customizing contact center applications to meet specific business needs. Set up call routing rules, IVR (Interactive Voice ... Build basic ICM Scripts + Implement roles, departments, and business hours. + Respond to Incident tickets with accurate,...+ Maintain documentation + Understand and support Cisco CVP IVR applications + Familiarity with CVP scripting + Support… more
- Hackensack Meridian Health (Edison, NJ)
- …leader of positive change. As a **Workforce Management (WFM) Staffing & Reporting Analyst ** , you will utilize workforce management tools and best practices to ... Access Center (PAC) environment. In addition, you will also help drive critical business decisions by analyzing metrics and designing reports. You must have a clear… more
- Walmart (Draper, UT)
- …What you'll do Approved for remote working **Who we are ** Providers Business Support to cross-functional Marketplace Business and Seller Support Teams. User ... and Seller-related trouble ticket support and resolution, UAT and business requirement gathering support, and data update-related tasks with the Salesforce… more
- State of Indiana (La Porte, IN)
- Communication Analyst Date Posted: Sep 24, 2024 Requisition ID: 450114 Location: La Porte, IN, US, 46350 Work for Indiana Begin a fulfilling career with the State of ... interoperable communications through interagency cooperation. Role Overview: The Communication Analyst will perform routine maintenance and repairs to remote public… more
- State of Georgia (Fulton County, GA)
- Eligibility and Policy Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/51109/other-jobs-matching/location-only) ... Sign Up for Job Alerts Under supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures… more
- Regions Bank (Nashville, TN)
- …of the system. **Job Description:** At Regions, the Financial Crimes Strategy Analyst performs analysis and interpretation of fraud-based threats by gathering and ... to prepare executive level summaries and overviews + Conducts business and process reviews to identify gaps or ineffective...**Highly Preferred Skills** **:** + Knowledge of industry leading IVR and call center fraud tools + Conduct data… more
- Centene Corporation (Tallahassee, FL)
- …center activity data to recommend technology system improvements that support business strategies. Ensures contact center systems are working efficiently and ... effort in the implementation process and overall solution design, including business requirements, design, development, and testing of technology system improvements… more
- Centene Corporation (Tallahassee, FL)
- …center activity data to recommend technology system improvements that support business strategies and ensure contact center systems are working efficiently and ... to design and maintain an overall solution that meets business requirements and improves the effectiveness and efficiency of...reflective of the level of this position. Call center IVR experience strongly preferred. Proficient in Excel and SQL… more
- Abbott (Abbott Park, IL)
- …our cloud infrastructure and ensure seamless communication experiences to the business . Successful candidates will take initiative, be intellectually curious willing ... cloud contact center solutions with other enterprise systems like CRMs, IVR , and reporting tools. + **Documentation:** Provide input on technical documentation,… more
- JPMorgan Chase (Columbus, OH)
- …diverse ideas and supports your individual growth and career mobility. As a Product Analyst in the Interactive Voice Response ( IVR ) product area of Customer ... a leader driving customer service improvements and Interactive Voice Response ( IVR ) experience transformation! As a product team member, your analysis,… more
- TXNM Energy (Albuquerque, NM)
- …SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations + ... Ability to write reports, business correspondence, and procedure manuals + Ability to effectively...and Data Acquisition (SCADA) system, and Interactive Voice Recorder ( IVR ) after being trained on these systems **ANALYSIS AND… more
- Lowe's (Mooresville, NC)
- …Center strategy. Essential Functions: + Leads a team of managers, analyst , and customer service representative, completing all the people management activities ... requests; designing future state technology solutions (inbound/outbound Routing Strategies, IVR , Workforce Management, Call Recording, Analytics) to further enhance… more
- CAI (Middletown, PA)
- …Full time **Worksite Flexibility** Onsite **Job Summary** The Cybersecurity Analyst is responsible for planning, designing, testing, implementing, and maintaining ... Hana, Manual Image Review, Cloud based Contact Center, Nuance Natural Language IVR system + Align organizational security strategy and infrastructure with overall … more