- TEKsystems (Remote, OR)
- …and schedules * What previous job titles or background work will in this role? * IVR Engineer * Telecom Engineer * Telecom integrations engineer Skills: ... in the design, development and delivery of solutions on IVR solution * Develop efficient and high-performance call flows...team: * The developer needs to be an experienced IVR developer with AWS Connect experience. * The candidate… more
- AdventHealth (Greenwood Village, CO)
- …**The role you'll contribute:** The intermediate cloud contact center engineer is responsible for managing, configuring, troubleshooting, and maintaining Contact ... technology solutions including Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), ACD/ IVR reporting, Workforce and Quality Management. +… more
- TEKsystems (Chicago, IL)
- …Arizona, New York Description: Our client is looking for a Contact Center Engineer to help support their migration from their on-prem Contact center platform to ... a previous call center migration. In this role, the Engineer will: * Participate as a member of a...Dialer Support Create and Edit Campaigns o CXone Studio IVR Scripting development and changes teach resources how to… more
- Randstad US (Roanoke, TX)
- network engineer - junior. + roanoke , texas + posted 9 days ago **job details** summary + $29.37 - $34.37 per hour + contract + bachelor degree + category computer ... current Contact Center platforms and push for new technologies/advancement in the IVR , Voice, Chat and Email arenas + Maintain and promote environment objects… more
- Charles Schwab (Lone Tree, CO)
- …"challenge the status quo" and transform the finance industry together. As a QA Engineer , you will oversee all testing activities assigned to the team, ensure they ... to leadership and business priorities. **Responsibilities:** As a QA Engineer you will be responsible for delivery of quality...4+ years in Software Quality Assurance. + Experience using IVR Automation tools like CYARA Velocity and able to… more
- Randstad US (Tampa, FL)
- sr. application software engineer . + tampa , florida (remote) + posted today **job details** summary + $53 - $63 per hour + temp to perm + bachelor degree + category ... in the design, development and delivery of solutions on IVR solution + Develop efficient and high-performance call flows...in the design, development and delivery of solutions on IVR solution + Develop efficient and high-performance call flows… more
- CBTS Technology Solutions LLC (OH)
- **Job Purpose** **:** The Customer Experience and Contact Center Engineer will be pivotal in delivering our clients innovative and effective Contact Center ... Solutions. The ideal candidate will have extensive experience with IVR solutions, leveraging technologies like Five9, Avaya AEP, Cisco Webex Contact Center, and… more
- Global Foundries (Richardson, TX)
- …skills. Summary of Role: GlobalFoundries is seeking an Analog/Power IC Design Engineer to design reference circuits for Power and Precision Analog applications for ... IVR , Analog Frontends and PMICs, including blocks such as...state-of-the art Foundry Reference Designs for applications such as IVR , Battery Chargers, Display Drivers, ROIC, etc., which will… more
- TEKsystems (Chicago, IL)
- …mentoring less tenure engineers Description: The Unified Contact Center (UCCE) Engineer will collaborate with all aspects of maintaining, configuring, and sustaining ... upgrading/configuration, and installation of hardware/software. In addition, the UCCE Engineer helps evaluate, design, configure, document, and implement communication… more
- DriveTime (Tempe, AZ)
- …protecting your vehicle. **That's Nice, But What's the Job?** **DriveTime Needs an OCS Engineer ** As an Engineer for Omnichannel Services (OCS), you will be ... for supporting and troubleshooting vendor products/solutions. Finally, as an Engineer for OCS, you will partner with multiple lines...+ Cloud Contact Center - Genesys CX preferred. + IVR (Interactive Voice Response) - Genesys CX preferred. +… more
- ProSphere Tek (Bethesda, MD)
- …has an immediate opportunity available for Avaya Communications Manager (CM) Lead Engineer to assist with the Operations and Maintenance ("O&M") services for ... **Essential Functions and Job Responsibilities** The Avaya CM Lead Engineer in this role is a profoundly adept field...AES, CMS, ACR, voice mail, Avaya/Verint WFO call recording, IVR , Forum, Verasmart, speech analytics, and CTI components. The… more
- ManpowerGroup (Charlotte, NC)
- Our client in the technology industry is seeking a Network/System Engineer IV to join their team. As a Network/System Engineer IV, you will be part of the Real ... effectively in a geographically dispersed team. **Job Title:** Avaya Network/System Engineer IV **Location:** Charlotte, NC **Pay Range:** Competitive **What's the… more
- FirstEnergy (Akron, OH)
- …actively enrolled in an accredited university or college. **About the** **IT Data Engineer - Innovation & Digital Enablement Platform** **Intern** As a Data ... Engineer on the Innovation & Digital Enablement Platform team...or concepts + Enterprise systems and processes (such as: IVR systems, ERP's, Procurement, Supply Chain, Financials, SOX +… more
- CVS Health (Scottsdale, AZ)
- …affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of a team of exceptionally talented engineers accountable ... technologies within the Five9 Contact Center as a Service environment. + Engineer solutions that are fault resilient with integrations across the multi-vendor… more
- Mastercard (O'Fallon, MO)
- …and Summary** Lead Software Developer Engineer - AWS Overview The Global Customer Care IVR team is looking for a Lead Software Developer Engineer - AWS to ... drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about technology, highly motivated, intellectually curious, analytical, and possesses a solving problems mindset. Role In this… more
- Randstad US (Tampa, FL)
- sr. application development engineer . + tampa , florida (remote) + posted 2 days ago **job details** summary + $53 - $63 per hour + temp to perm + bachelor degree + ... Ability to communicate and assist in architectural designs and presentations, including IVR call flow technical designs. + Large scale migration effort + Creative… more
- Amazon (Redmond, WA)
- …analytics solutions for Kuiper Customer Service. As a Software Development Engineer , you will be responsible for designing and building engineering infrastructure ... AI (including GenAI) based customer support solutions, including chatbots and IVR systems. Your work will involve collaborating with cross-functional teams to… more
- Citigroup (Irving, TX)
- …understanding of their application and functionality. + Experience in **Chat** , ** IVR ** , and **Banking sectors** **is highly desirable** , showcasing the ability ... to apply AI technologies in diverse contexts. + Proficiency in **Speech to Text technologies** such as **Whisper** and **Google Text-to-Speech** , demonstrating a strong understanding of natural language processing. + Hands-on experience with **Vector Database… more
- Cisco (Research Triangle Park, NC)
- What You'll Do A Technical Systems Engineer working in an Agile driven DevOps role operating and maintaining a sophisticated platform supporting dedicated private ... Center Enterprise technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/ IVR , Cisco CTIOS, Cisco Finesse, CUIC. * Investigate and resolve incidents and… more
- Madison Gas & Electric (Madison, WI)
- ** Engineer II Operations Technology** Location **Madison** Job Category **Gas or Electrical Engineering** Apply Now ... monitors, supports, and maintains OMS interfaces to the Interactive Voice Response ( IVR ), Automated Meter Reading (AMI), and OMS Historian systems. + Supports and… more