- NRG Energy, Inc. (TX)
- …portal as it relates to activities supporting the Key Client Services ( KCS ) customers, Mid-Market Client Services (MCS) customers, and broker portfolio. Become an ... other functional leads to identify enhancements + Support all care teams, KCS , MCS, and Customer Operations **Work Experience, Qualifications, & Requirements** +… more
- Baptist Memorial (Memphis, TN)
- …with SR IT Communications Manager and others to develop a Knowledge Centered Service ( KCS ) model for BMHCC Help Desk * Lead content architecture and strategy * ... considered helpful oProfessional editing * Familiarity with: oKnowledge Centered Service ( KCS ) models oContent Management oKnowledge Management oOracle ERP a bonus… more
- Red Hat (Raleigh, NC)
- …Certified Engineer (RHCE) certification + Experience with the Knowledge-Centered Service ( KCS ) methodology **Red Hat provides a flexible work environment including ... the opportunity to work remotely, in the office, or a mix of both. We do not expect you to check off all of these areas to join our team, and prefer to provide you opportunities to grow your skills.** **About Red Hat** Red Hat (https://www.redhat.com/) is the… more
- Cisco (Chicago, IL)
- …membership, or certification in relevant knowledge management communities such as KCS , APQC, or KMWorld. \#WeAreCisco #WeAreCisco where every individual brings their ... unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company,… more
- Splunk (CO)
- …Control) preferred. + Proficiency in driving and implementing Knowledge-Centered Service ( KCS ) methodologies within the team. + Excellent verbal and written ... communication skills and the ability to work optimally in a team environment. + Demonstrated commitment to advocating for and resolving customer issues. + Experience working as part of a global organization. + Ability to work in a fast-paced, changing and… more
- Progress Rail Services Corp. (Shreveport, LA)
- **10377BR** **PRS Facility Location:** Cstm KCS - Shreveport, LA - 345 **Job Purpose:** This position will require the applicant to conduct Technical Training ... Classes at various Progress Rail locations and on customer property. The applicant will be a Subject Matter Expert in the area that they are instructing. That may require outside training, observation at production facilities or observations within customer… more
- Magnus Veracross (Wakefield, MA)
- …to improve support documentation deficiencies using the Knowledge-Centered Service ( KCS ) methodology Requirements + 4+ years of operations experience, including ... at least 2+ years in direct payment operations, with a proven track record of success in scaling and optimizing payment systems. + Proven track record of managing performance-driven operations / reporting processes + Demonstrated ability to manage complex… more
- Intuit (Atlanta, GA)
- …targets. + Lead the development of a knowledge center support ( KCS )-based comprehensive, continuously improving knowledgebase for incident resolution and user self ... service + Provides staff leadership, direction, supervision, training and development. + Drive continuous improvements to internal processes and to the customer experience overall + Communicate regularly with staff through group meetings and individual… more
- BAE Systems (Nashua, NH)
- …from design to production. Build capability and drive best practices in SPC, FMEA, KCs , APQP, MSA, and effective control planning that result in favorable impacts at ... the business area level. + Collaborate with factory management for planning, execution, and management of risk mitigation, process improvements, and compliant process implementation and assurance. + Ensure products conform to established company and regulatory… more
- Amazon (Arlington, VA)
- …management or support documentation - Knowledge of Knowledge-Centered Service ( KCS ) methodologies - Familiarity with AI-assisted content creation and management ... tools - Experience in managing content testing Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,… more
- Chick-fil-A (Atlanta, GA)
- …experience + Consulting and/or start-up experience + Knowledge Centered Services ( KCS ) experience Minimum Years of Experience 4 Travel Requirements 10% Required ... Level of Education Bachelor's Degree Preferred Level of Education Master's Degree Major/Concentration Business, Systems, or equivalent field of study Job FunctionHelp Desk Position TypeExperienced Professionals Requisition ID2025-17903 Posting Location :… more
- Celestica (Richardson, TX)
- …Knowledge of BMC including IPMI, SDR, SEL, FRU records, SOL, IPMB, Side-band LAN, KCS and KVM. + Knowledge of Redfish and other management protocols. + Experience ... with board bringup. + Working knowledge of BMC related Hardware such as ARM, BMC chip (AST 2500, AST2600, Pilot 4 etc.), HW-monitor and Super-IO, NC-SI NIC, phy. + Working knowledge of common bus such as I2C, IPMB, PMBUS, SPI, LPC, UART, JTAG. + Experience… more
- RKON (Chicago, IL)
- …- internal training program (within 3 months) + Knowledge Centered Service ( KCS ) v6 Fundamentals certification (within 6 months) + HDI Support Center Analyst ... certification (within 6 months) + MS-900 Microsoft 365 Fundamentals (within 9 months) + Hardware vendor training/certifications, as required RKON does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Recruiters, please… more
- Koniag Government Services (Grand Junction, CO)
- …will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support ( KCS ), HDI best practices and established procedures and processes. ... **Essential Duties and Responsibilities:** + Diagnosing and resolving routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of… more
- 3D Systems, Inc. (Rock Hill, SC)
- …concepts to develop superior documentation. * Strong organizational skills * KCS (Knowledge Centered Services) or Equivalent Knowledge Base Standard Certification ... Preferred Why 3D Systems?: Make a meaningful difference Founded in 1986, we are the original pioneers of 3D printing. Today, we have a diverse global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to… more
- Insight Global (Oklahoma City, OK)
- …of equipment . AV Troubleshooting experience Experience maintaining knowledge-centered support ( KCS ) . Knowledge in Artificial Intelligence (AI) . Computer Science ... Degree . A+/Network+ Certification . Experience supporting over 500+ applications Understanding of scripting languages (eg PowerShell, JavaScript, HTML, CSS, XML, JSON) null We are a company committed to creating diverse and inclusive environments where people… more
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