- ManpowerGroup (Norfolk, VA)
- …User Operations** to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk** **Location: Norfolk, VA** **Contract on ... support requests. **9) Performance Monitoring:** a) Monitor support metrics and KPIs to ensure high-quality service... support metrics and KPIs to ensure high-quality service delivery. b) Participate in regular reviews to identify… more
- CGI Technologies and Solutions, Inc. (Columbia, SC)
- ** L1 .5 Application Production Support Specialist** **Category:** Service Desk / End User Services **Main location:** United States, Alabama, Troy ... . **Position Description:** CGI has an immediate need for a L1 .5 Application Production Support Specialist to join our team… more
- Eurofins (Lancaster, PA)
- …and Relevant Experience: + High school diploma or equivalent + Minimum of 1 year of Service Desk support w/increasing responsibilities + Minimum of 1 year of ... Responsibilities: + Maintain the highest possible level of customer service . + Act as a role model for your...types. + Search for and utilize knowledge for all support issues using all resource available which may include… more
- Insight Global (Moravia, NY)
- …job training. -Improve customer service , perception, and satisfaction. -Escalate service requests that require Systems Engineer level support . Compensation: ... reported issue and all prominent details. -Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems. -Provide basic… more
- TEKsystems (Oakbrook Terrace, IL)
- …that are escalated from their L1 HD. Top Skills' Details * Strong customer service skills. Ability to remotely support users (50/50 remote and hands on ... Description: These Service Desk Technicians will assist with...IT user and infrastructure computing environments. This includes direct support resolution of technical problems, documentation of procedures, and… more
- Robert Half Technology (Phoenix, AZ)
- …offered as a long-term contract employment opportunity. Responsibilities: * Provide technical support and assistance to users, ensuring all Service Level ... expanding our team and are currently seeking a Help Desk Analyst II based in Phoenix, Arizona, 85034, United...the tech industry and specifically involves providing onsite Deskside support to Users with operational and technical support… more
- TEKsystems (Minneapolis, MN)
- …role will report to the Enterprise Operations Leader. Top Skills Details: Technical support , Help desk support Additional Skills & Qualifications: Essential ... are looking for a professional IT engineer that is service / support oriented to support our...not limited to the following: o Manage level 3 support issues (escalated from L1 and L2… more
- Rocket Software (Columbus, OH)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... IT organisation whose primary mission is to provide world-class service to Rocketeers. Overseeing the delivery of support...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- Insight Global (Bannockburn, IL)
- … support customers, vendors, and staff by providing top tier customer service . Prior MSP support desk experience Server configuration experience ... environment Adherence to ticketing methodologies regarding documentation, process, and workflow Support , manage, troubleshoot, and resolve service requests with… more
- Insight Global (Richardson, TX)
- Job Description The Tier 1 Service Desk Analyst will play a crucial role within our support team. As first point of contact for incoming support ... the tier 1 analyst will provide and exceptional customer service experience and technical assistance to retail store end...delivery, to provide technically accurate solutions to customers. Answer L1 (tier 1) technical support calls and… more
- Arena Technical Resources, LLC (Washington, DC)
- …incontinuously improving the Firm's technologysolutions. -Serves as an extension of the Firm's IT Help Desk ,leading L1 / L2 support at a local level for ... service and solution teams. -Leads the response for IT service and support calls inregional offices, providing technical support for localstaff.-Diagnoses… more