- WTW (Philadelphia, PA)
- Description The Client Service Lead is responsible for managing Client Service Specialists and delivering exceptional client service . This role requires ... a proactive, detail-oriented professional who can lead by example, drive operational excellence, and foster a...Meet all client deadlines and respond to inquiries within SLA (eg, acknowledgment within 24 hours). Seamlessly transition new… more
- Emerson (St. Louis, MO)
- …ensure execution according to the established Statement of Work (SOW)/ Service Level Agreement ( SLA ). Lead Enterprise directed projects, including cost ... optimization implementation for multiple modes of transportation, ensuring sourcing, savings and service level agreement targets are met with the most efficient… more
- EY (Philadelphia, PA)
- …(Enhanced 911), project management, vendor selection and management, budgeting and finances, SLA ( Service Level Agreement) performance, and continuous ... world. Position Overview: We are seeking an experienced Associate Director to lead our Telephony Services team, consisting of Product Managers, Engineers and… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Field Support as well as logging, triaging, resolving, and timely follow-up of service requests/incidents. The Lead Field Support Technician interacts with all ... job, you're making a difference in people's lives. The Lead Field Support Technician is responsible for delivering world-class...impact the operations of one or more departments. Customer Service : Ability to provide a high level … more
- NetApp (Morrisville, NC)
- …for designing and delivering NetApp Managed Services. The individual will lead technical operations, ensure service excellence, and define strategic ... delivery. Evaluate emerging technologies and recommend adoption strategies to enhance service offerings. Create high- level and detailed solution designs for… more
- GovCIO (St. Paul, MN)
- …Cloud Environment (C2E) customer projects within the AWS/Azure cloud environments. Reviews all Service Level Agreements ( SLA ), Addendums, and cost estimates ... Overview GovCIO is currently hiring for C2E Support Lead to oversee the management of all C2E...technical discipline. Program Management Professional (PMP) Certification or DAWIA Level III in Program Management. Ability to relate to… more
- GE HealthCare (Columbus, OH)
- …contractual commitments providing interface between customers. Ensure service delivery meets SLA ( Service Level Agreement) targets in line with ... Job Description Summary The Sr. Area Service Leader role is responsible to implement the...ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute… more
- Ascension Health (St. Louis, MO)
- …Ensure vendor contractual compliance by rigorously tracking and managing performance against Service Level Agreements (SLAs) and other contract terms. Manage ... Accountability: Has direct, proven experience managing large, recurring IT service budgets, driving cost reduction initiatives, and verifying complex invoices… more
- Verint Systems, Inc. (Columbus, OH)
- …strategic and hands-on functional leadership across modules including AP, AR, FA, GL, SLA , OM, EBTAX, AGIS, CM, Configurator, and Service Contracts, Install ... like OAC, ORBIT, Cubes. Principal Duties and Essential Responsibilities: Lead and manage a global team (employees and contractors)...expertise in GL, AP, AR, FA, CM, OM, Inventory, Service Contracts, EBTAX, AGIS, SLA and HCM… more
- Ford Motor Company (Redford, MI)
- …printing service opportunities, from idea, proof-of-concept, pilot to implementation. Lead the point of view on advanced 3D printing technologies and printing ... This position will lead a team to develop innovative process and...technologies such as various 3D printing processes (eg, FDM, SLA , SLS, DMLS, Binder Jetting), advanced materials, post-processing techniques,… more
- ARCO (St. Louis, MO)
- …for growth opportunities, manages the network and mobility team, establish service level agreements, and oversee day-to-day operations. Responsibilities include ... data and systems. Vendor Management: Manage relationships with external vendors and service providers to ensure service level agreements (SLAs)… more
- Beth Israel Lahey Health (Charlestown, MA)
- …immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service : Ability to provide a high level of customer service ... across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position… more
- World Wide Technology (Maryland Heights, MO)
- …or more WWT technology practices. The Principal Architect may be assigned to lead customer-facing services projects of varying size and complexity that will often ... virtualization performance through monitoring, troubleshooting, and capacity planning, ensuring SLA compliance and cost efficiency. Maintain and manage Git-based… more
- Ascension Health (St. Louis, MO)
- …exceptional customer service across all WFM-related activities. Track and report Service Level Agreement ( SLA ) metrics and performance indicators to ... driving resolution and continuous improvement. Ensure all testing activities meet service level expectations, enabling timely and accurate payroll processing… more
- Oracle (Boston, MA)
- …as hands-on expertise with Oracle Fusion applications. Responsibilities Key Responsibilities Lead client workshops and requirements analysis for service , parts ... Job Description As a Service Logistics Functional Consultant , you will be...telecom, HVAC, industrial equipment). Knowledge of contracts, warranty, and SLA -driven logistics . Exposure to AI/ML for parts forecasting,… more
- Molina Healthcare (Grand Rapids, MI)
- …vendor relationships to meet business demands, oversight of vendor performance against service level agreement ( SLA ) targets, compliance and performance ... best practices for vendor selection. Participates in the negotiation process of service level agreements (SLAs), ensures that contractual obligations are… more
- Saint-Gobain (Malvern, PA)
- …with stakeh.-Ider leadership to partner in supplier meetings to ensure service level tracking, compliance, and opportunities for improvements/incremental cost ... to the North American Business Units. Essential Functions: Establish and lead cross-functional teams to develop, advocate, and implement best-in-class purchasing… more
- Comcast (Columbus, OH)
- …(Kubernetes, microservices, data plane/control plane) systems including reliability (SLOs/ SLA ), observability, security, privacy, and cost controls. Shape standards ... and programmatic interoperability across buy- and sell-side workflows. Identify and lead strategic initiatives to grow our technical capability, reducing tech debt,… more
- Highmark Health (Columbus, OH)
- …business development activities as necessary. Ensure that all contractual obligations including service level agreement ( SLA ) targets are achieved. Ensure ... efficiency strategies, contractual or programmatic changes, quality-of-care outcomes, customer service and other specific product related requirements. The incumbent… more
- Kelly Services (Columbus, OH)
- …up Recording all data for outbound shipments. Processing shipments timely to achieve client service level agreements ( SLA ). Managing the inventory of devices ... and Depot operations, as well as assisting the Shipping Lead (s) and Logistics Manager with assigned tasks. What's a...you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to… more
