- ManpowerGroup (Orlando, FL)
- …onsite support for Software Maintenance & Service Requests that cannot be resolved by the Level 1 Service Desk . + Hardware: Installs, Moves, Adds & ... hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in… more
- Leidos (Laurel, MD)
- …experience may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service ... incredible opportunity to take your career to the next level . Apply today and join one of the most...Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users,… more
- HCA Healthcare (Nashville, TN)
- …leader provides support for moderate to complex incident resolution and requests reported to the Level 1 Service Desk for all Client Support Services. ... in expected improvements; reports on results of implemented improvements + Advocate for Level 1 Service Desk , external clients and client lead to… more
- ManpowerGroup (Washington, DC)
- …Troubleshoot advanced network issues. + Help develop procedures regarding desktop support. + Review Service Desk level 1 escalations for compliance prior ... Our client, a leading company in the non-profit industry, is seeking a Service Desk Technician I to join their team. As a Service Desk Technician I, you… more
- Robert Half Technology (Marlborough, MA)
- …This role involves providing IT support for onsite employees and addressing escalated issues from the Level 1 service desk for remote clients. The ideal ... candidate will be adept at troubleshooting issues and providing exceptional customer service . Responsibilities: * Respond to IT support requests and issues in a… more
- CompuCom (Fort Stockton, TX)
- …to support the team responsible for partnering with both client IT design teams and Level 1 Service Desk - this team provides support for core ... Understand and troubleshoot Azure MFA + Desktop imaging + Strong customer service skills **Core Skills:** + Demonstrated strong analytical and problem-solving skills… more
- TEKsystems (Davenport, IA)
- …analysis to the appropriate Level 2 group for resolution. -Follow standard Service Desk operating procedures. -Solicit feedback from users on RSM support ... projects to completion and meet deadlines. -Fulfill other duties as assigned by the Service Desk Manager / management staff. Skills: Help Desk , Phone… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, and ... a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to...received requesting customer assistance + Meet or exceed customer Service Level Agreements (SLA) + Maintaining and… more
- City of New York (New York, NY)
- … Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of ... Resource Management System (CHRMS), Remedy and others. The Help Desk Level 1 Representative will:...from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to… more
- Citi Trends (Savannah, GA)
- …our team, growing with our company, and always seeking to provide an amazing level of service . ESSENTIAL DUTIES AND RESPONSIBILITIES: + Utilize your skills to ... Job description Role: Tech Desk Support Analyst Reports to: IS Manager Positions...center: 1 year (Required) + Customer support: 1 year (Preferred) + Customer service : … more
- Medical Mutual of Ohio (Dublin, OH)
- …through high resolution percentages. Assists in maintaining all Service Level Agreements.** **Responsibilities** **IT Service Desk Representative I** ... their best possible health and quality of life. **IT Service Desk Representative I** Efficiently and effectively...staff, by resolving IT technical issues defined as Tier 1 and Tier 2 level support. Demonstrates… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1 ** to join ... tickets assigned. + Responsible for providing in-depth and high level , support to end-user community on hardware, software and...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …**US Citizenship Required:** Yes **Job Description:** **Description:** GDIT is looking for a Tier 1 Service Desk Technician to provide technical support and ... **Req ID:** RQ190051 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...Experience:** 2-6 years of direct related experience supporting help desk Tier 1 , Tier 2 and/or Tier… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on ticket creation, process...Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more… more
- Red River (Chantilly, VA)
- …Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...+ Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes.… more
- Chenega Corporation (Arlington, VA)
- …+ Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual ... Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level :Secret Clearance. Top Secret… more
- General Dynamics Information Technology (Washington, DC)
- …DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... **Req ID:** RQ190601 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... Desk experience with a minimum of 4+ years' experience leading a Service Desk + Security Clearance Level : Active Top Secret + Certification: ITIL v3 or… more
- General Dynamics Information Technology (Washington, DC)
- …IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... **Req ID:** RQ175040 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your… more
- IntelliDyne (Falls Church, VA)
- …+ At least 1 + years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or Call Center environment. + 1 + ... Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00… more