- Leidos (Laurel, MD)
- …experience may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service ... incredible opportunity to take your career to the next level . Apply today and join one of the most...Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users,… more
- Dairy Farmers of America (Salt Lake City, UT)
- …occasional walk by to resolve break/fix issues and tickets + Serve as the escalation point for Level 1 service desk team members + Assist in the ... software and hardware deployments and working alongside infrastructure teams and senior- level technical team members. Serve as liaison between locations supported,… more
- Boardwalk Pipeline Partners (Owensboro, KY)
- …job purpose is to provide level 1 support for the IT Service Desk and to support the workstation lifecycle management process. In addition to answering ... software needs, printing support, etc. Job Responsibilities + Provide level 1 support for Service Desk line during peak call periods. + Help Workstation… more
- City of New York (New York, NY)
- … Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of ... Resource Management System (CHRMS), Remedy and others. The Help Desk Level 1 Representative will:...from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to… more
- Citi Trends (Savannah, GA)
- …our team, growing with our company, and always seeking to provide an amazing level of service . ESSENTIAL DUTIES AND RESPONSIBILITIES: + Utilize your skills to ... Job description Role: Tech Desk Support Analyst Reports to: IS Manager Positions...center: 1 year (Required) + Customer support: 1 year (Preferred) + Customer service : … more
- Robert Half Technology (Longview, WA)
- Description We are looking for a Help Desk Technician Level 1 in Longview, Washington to join our friendly, busy team. This role is vital in managing client ... will be eager to learn and have excellent customer service and communication skills. * Base level ...SIMPLE IRA plan: 3% match Requirements * Minimum of 1 year of experience as a Help Desk… more
- Robert Half Technology (Canby, OR)
- Description We are offering an exciting opportunity for a Help Desk Technician Level 1 to join our team in Canby, Oregon. In this role, you will be tasked ... of a friendly, busy team where your excellent customer service and communication skills will be greatly valued. Responsibilities:...SIMPLE IRA plan: 3% match Requirements * Minimum of 1 year of experience as a Help Desk… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Mid- Level Service Desk Support (TS SCI Clearance)**...because You are invited to be an owner from day 1 as we work together to bring our Dream to life. ... **Category:** Service Desk / End User Services **Main location:** United States,...guidance and hands-on support. * Escalates complex issues to higher- level solver groups when necessary, providing as much evidence… more
- Red River (Chantilly, VA)
- …Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...+ Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes.… more
- LA Care Health Plan (Los Angeles, CA)
- Help Desk Technician II ( 100% On-site, Temporary- 1 year)) Job Category: Information Technology Department: Production Support and HelpDesk Location: Los ... required to achieve that purpose. Job Summary The Help Desk Technician II provides workstation phone, off site and...or routine, escalating more complex or involved issues to Level II staff. This position composes documentation and communication… more
- Chenega Corporation (Arlington, VA)
- …+ Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual ... Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level :Secret Clearance. Top Secret… more
- TEKsystems (Halethorpe, MD)
- …center customer service ,call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level ... level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience ... 1 -2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- … supervisor and a desire to "own" customer incidents and requests to resolution. The Full-Time Service Desk Supervisor oversees level one service desk ... Looking for a Service Desk Supervisor to work on...Looking for a Service Desk Supervisor to work on the Service...and processes. The candidate can expect to help other level 1 agents with supporting our customers,… more
- CalSTRS (Sacramento, CA)
- …possibly take it to the next level . Under general supervision of the Service Desk Manager, the Information Technology Associate operates as the Service ... + Two years of general information technology experience. + Experience providing first level , Service Desk support, assisting customers with incident… more
- General Dynamics Information Technology (Washington, DC)
- …DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... **Req ID:** RQ192472 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... Desk experience with a minimum of 4+ years' experience leading a Service Desk + Security Clearance Level : Active Top Secret + Certification: ITIL v3 or… more
- Leidos (Washington, DC)
- …and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), as well as interacting ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...one or more ITIL certifications + Must have SLA ( Service Level Agreement) management experience + Team… more
- SF Fire Credit Union (San Francisco, CA)
- …tasks and routine operations to agreed standards and timescales. What You'll Be Doing Service Desk + Provide first- level contact and convey resolutions to ... Today, the San Francisco-based credit union has grown to $ 1 .7B in assets and a membership that extends from...work/life balance. Is This the Career for You? The Service Desk Specialist is the initial support… more
- State of Massachusetts (Chelsea, MA)
- …outlined in Service Level Agreements. * Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review Standards. ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...tier 1 calls. * Perform all tier 1 level triage and support as detailed… more
- RKON (Chicago, IL)
- …+ Ensure that service desk performance meets or exceeds service level agreements (SLAs) and customer expectations. Monitor key performance indicators ... are encouraged and rewarded-a key reason for the extraordinary level of service we deliver to our...Center Manager (within 6 months) + ITIL 4 Practitioner: Service Desk (within 1 year)… more