- WEC Energy Group (Pewaukee, WI)
- …supported including scheduling resources for 24x7 call out support for business and operations staff, Level 3 Service Desk support, batch operations job ... response, code migration, outages, issue management, needs assessment, and priority and service level setting. Minimum Qualifications + Bachelor's Degree in… more
- ManTech (Herndon, VA)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Entry Level - Tier 3 ** to join our team ... position typically supports a shift from either 7:00am - 3 :30pm or 9:30am - 6:00pm. **Responsibilities include but are...If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds… more
- ManTech (Washington, DC)
- …of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 3 Service Desk Team across all shifts assigned to the team. ... + Oversee all aspects of the Tier 3 service desk requirements. +...policies, procedures, and guidelines. + Meet or exceed customer Service Level Agreements (SLA). + Oversees the… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager** . This opening is for an IT Services program supporting a federal client in the Healthcare ... to the customer's information. We are seeking a dynamic Service Desk Manager to join our IT...necessary while ensuring successful delivery and closure under established Service Level Agreements (SLAs). + Ensure the… more
- General Dynamics Information Technology (Chantilly, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT ... None **Job Family:** Help Desk **Skills:** Help Desk Support,Problem Solving,Troubleshooting **Experience:** 3 + years...operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure… more
- Festival Foods (WI)
- …support to the organization through extensive customer service and expertise. The Level 1 Information Technology Service Desk Professional I is a ... in our extensive associate benefits and programs. Job Summary Job Title: Information Technology Service Desk Technician I FLSA Status: Salary Reports To: IT … more
- General Dynamics Information Technology (Washington, DC)
- …None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) Support **Experience:** 3 + years ... **Req ID:** RQ189581 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...**Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk… more
- University of Miami (Miami, FL)
- …"UHealth", Information Technology Department has an exciting opportunity for a full-time Business Systems Analyst 3 - IT Service Desk to work in Miami The ... Business Systems Analyst 3 collects data and provides analysis to assist in...continuing quality improvement activities. + Adheres to University and unit- level policies and procedures and safeguards University assets. Department… more
- Mercy University (Dobbs Ferry, NY)
- …training provided by Mercy to enhance IT Help Desk staff skills and overall Help Desk service level . Every effort has been made to identify the essential ... Service Desk Specialist Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4422405) Apply...orientation. + Strong computer skills and a high comfort level with technology. + Excellent oral, written, and interpersonal… more
- Alaka'ina Foundation Family of Companies (Albuquerque, NM)
- Service Desk Team Lead Location NM...with users, and resolves issues in compliance with established Service Level Agreements (SLAs). + Performs all ... Foundation Family of Companies is looking for a qualified Service Desk Team Lead to support our...identify when to escalate an issue to a higher level of management. + Excellent customer service … more
- V2X (Springfield, VA)
- …challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...6pm. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2… more
- Henry Ford Health System (Rochester Hills, MI)
- GENERAL SUMMARY: Service Desk Representatives are passionate about Henry Ford Health's success. They are responsible for providing world class quality technical ... support while maintaining an extraordinarily high level of customer service for the entire...customer service for the entire health system. Service Desk Representatives support Henry Ford Health… more
- State of Massachusetts (Chelsea, MA)
- …projects are assigned and processed within expected timeframes. * Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review ... the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the...or 3 teams within timeframes outlined in Service Level Agreements. * Ensure all ticket,… more
- Festival Foods (WI)
- …- even in our extensive associate benefits and programs. Job Summary Job Title: IT Service Desk Technician II FLSA Status: Salary Reports To: IT Service ... We are looking for a self-motivated and passionate IT Service Desk Technical II to join the...team related projects. + Mentor junior team members. Provide Level II support escalation for complex problems when needed.… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/...1 support. + Work with a small team providing service availability monitoring and help desk support for ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team...ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED + Three ( 3 ) years of Help Desk experience with… more
- General Dynamics Information Technology (Fayetteville, NC)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** ** Service Desk Technician Senior** Deliver simple solutions to complex ... **Req ID:** RQ188841 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...problems as a Service Desk Technician Senior at GDIT. Here,… more
- TEKsystems (Austin, TX)
- …satisfaction * Provides incident status updates to management and end-users per service level guidelines * Support and maintain effective relationships with ... opportunity to work 2 days remote a week. Mid Level : Skills equiv. to 3 -5 years in...Required Experience: 2+ years of experience working in a service desk or customer service … more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day...as needed **What You'll Get To Do:** Provides first level support for inbound incidents and Service ... Active TS/SCI with a Poly required Security+ certification required 3 + year of experience in Help Desk ...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- Koniag Government Services (Pocatello, ID)
- …validity._ **Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to support ... excellent communicator with management consulting skills and familiar with Service Desk operations to Perform Tier 1...Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel and Policy systems… more
- William C Brown Inc (Bowie, MD)
- …protected by law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center ... Instructions (KBI). + Run scripts provided by Tier-2 and Tier- 3 Support. + Resolve customer inquiries within a timely...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. +… more