- Keurig Dr Pepper (Frisco, TX)
- …* Oversee day-to-day IT operations including system monitoring, performance tuning, and incident /change management to ensure high levels of service availability ... modernizing the IT Infrastructure and formalizing a rigorous technology lifecycle management program, improving the robustness and reliability of network services… more
- Wells Fargo (Charlotte, NC)
- …this role** Wells Fargo is seeking a Lead Systems Operations Engineer to join Technology Major Incident Management (TMIM) to take on a mission‑critical role ... military service, or education + 3 + years of experience in Major Incident Management and recovery strategies and customer impact mitigation **Desired… more
- Arizona Public Service (Phoenix, AZ)
- …and continuously improve IT services across the enterprise. You'll serve as the Major Incident Management (MIM) subject-matter expert, partnering with the ... IT domains. What your day would be like: + Lead and coordinate Major Incident Management (MIM) activities, driving rapid resolution for high-impact IT… more
- Oracle (Dover, DE)
- …a knack for turning challenges into opportunities for growth? Join us as Lead Project Manager- Major Incident Management for Oracle Health and make a tangible ... Project Manager- Major Incident Oversight, you will guide major incident management processes for Oracle Health's Cerner Millennium environment.… more
- Warner Bros. Discovery (Atlanta, GA)
- …monitor usage, compliance, and performance of the incident management and major incident management processes. + Identify and lead initiatives to ... of ITIL practices, particularly incident management and major incident management , and demonstrated experience applying them in large-scale… more
- Citizens (Johnston, RI)
- …The Enterprise Incident Management team leads all aspects of major incident management across the organization for technology and business-related ... teleconferences among designated technology and business leaders. Effective and robust major incident management delivery is critical to reducing the risks,… more
- Cognizant (Fort Mill, SC)
- …established SLAs. + Document detailed incident timelines and key milestones during Major Incidents. + Utilize incident management tools such as ... **Job Summary:** We are seeking an experienced and proactive Major Incident Manager with a minimum of...incidents. + Apply ITIL best practices and adhere to incident management procedures and protocols. + Organize… more
- Burlington (Edgewater Park, NJ)
- …business-critical systems during high-impact outages. This role leads the end-to-end Major Incident Management (MIM) process-from detection through ... **Process Governance & Continuous Improvement** + Maintain and evolve the Major Incident Management process in alignment with ITIL best practices.… more
- Citizens (Pittsburgh, PA)
- …our locations in RI, Iselin NJ, MA, Pittsburgh PA Role is not relocation eligible. Major Incident Manager Position Summary and Key Requirements We are seeking a ... highly organized, decisive, and proactive Major Incident Manager to lead the enterprise...a seasoned professional with a strong background in ITIL-based incident management , excellent leadership and communication skills,… more
- Justworks (New York, NY)
- …+ Minimum of 10 years of professional, hands-on experience with crisis or major incident management , leading cross-functional and third-party response ... Resilience program, defining its core components (eg, BIA, BCP, Incident & Crisis Management ) and refining governing...Real-Time Crisis Response: Act as the crisis leader during major incidents by activating the Crisis Management … more
- General Dynamics Information Technology (Bossier City, LA)
- …with Incident Management Team + Must be willing to lead major incident management process, supports Agency leadership during the activation of ... major /escalated incidents + Develop, author, and deliver process improvements...Carry out triage on security events, coordinate incidents with Incident Management Team, IT operations, network engineering,… more
- Bayer (Creve Coeur, MO)
- …and supporting business opportunities for value creation. As a member of the global Major Incident Management Squad, your focus is on the restoration ... follow-up on CAPA agreed + Further develop the maturity of the Major Incident Management process through retrospectives, KPI analysis and improvement… more
- Robert Half Technology (Miami, FL)
- …implement Service Mapping in ServiceNow ITOM. ▪ Step in as needed to provide IT Major Incident Management coverage. Requirements Event Management * Own ... incident resolution metrics * Deliver weekly status reports and final implementation summaries Major Incident Coverage * Run bridge calls on Major … more
- MUFG (Jersey City, NJ)
- …Operations Center (GSOC) to ensure timely and effective resolution of reported cases. ** Major Responsibilities** + Incident Management & Coordination + ... and arrange closures in alignment with Crisis and Critical Incident Management protocols + Team Leadership &...Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties… more
- CVS Health (Boston, MA)
- …toil and enable self-healing capabilities across thousands of locations + Lead major incident management , ensuring rapid detection, root-cause analysis, ... + Experience leading performance reviews, career development planning, and team capacity management + Mastery of incident management , observability,… more
- Capgemini (Chicago, IL)
- … management and problem management . + Ensure 24/7 support availability for Major Incident Management (MIM) and urgent management requests or ... resolution **Your skills and experience** + Application Maintenance (AM) Support + Major Incident Management (MIM) + ITIL processes **Life at Capgemini**… more
- Cognizant (Anchorage, AK)
- …lead multi-tower managed services for midstream operations, owning SLA/XLA outcomes, governance, major incident management (MIM), and continuous improvement ... and third-party vendors, managing executive-level stakeholder communications. . Own incident , problem, change, and knowledge management processes, leveraging… more
- Cayuse Holdings (Oklahoma City, OK)
- …technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major ... troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in… more
- CVS Health (Woonsocket, RI)
- …efficiency, and enable self-healing capabilities across thousands of locations. . Oversee major incident management , ensuring rapid detection, root-cause ... or other multi-site operations strongly preferred). . Mastery of incident management , observability, automation, and operational excellence practices.… more
- TEKsystems (Oklahoma City, OK)
- …Infrastructure Library (ITIL) framework. These processes include and are not limited to ( Major ) Incident Management , Service Level Management , Change ... be subject to periodic review and approval. Top Skills Details Servicenow,Itsm,Itil, Incident management ,Change management ,Itil service management ,Problem… more
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