- Eclaro (Lawrenceville, NJ)
- …WWPS needs. The PV Analytics and Reporting Specialist reports to the Senior Manager , PV Analytics Center of Excellence, within Global Biostatistics & Data ... NJ. ECLARO's client is a leader in the Biopharmaceutical Industry, providing quality , innovative, and affordable medicines that make a difference in the lives… more
- Eclaro (Castle Rock, CO)
- …years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience Center , Now Mobile, App Engine Studio, ITOM, and LLMs within ServiceNow. Lead and ... opportunities. Monitor and optimize development efficiency, operational effectiveness, code quality , and overall value delivery, making strategic adjustments, as… more
- US Bank (Dallas, TX)
- …in fraud, debit detection, Regulation E , FCC or risk mitigation? Come join the team as a Contact Center Quality Manager ! In this role you will oversee a ... One. **Job Description** Do you have a background in Contact Center quality analysis and/or...and regulatory standards for the assigned functional areas/region. The manager will play a critical role in maintaining compliance… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: ... live out the pledge the position must deliver high quality service to both internal and external members. The... environment, familiar with related policy and procedures + Contact Center Representative I - Less than… more
- The Hartford (Columbus, OH)
- …our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager , Data Engineering. This is a technical ... Manager Data Engineering - GE07AE We're determined to...quality , automation, DevSecOps / Data Ops for multiple Contact Center ARTs and contributes towards successful… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...routing, reduce wait times, and improve overall customer experience quality . + Stays up to date with industry trends,… more
- University of Miami (Medley, FL)
- …for a Full Time Manager , Contact Center to work in Miami. The Contact Center Manager will manage, lead, and inspire contact center staff, ... The individual in this position is responsible for overseeing a team of contact center supervisors and their direct report agents. Teams typically include… more
- Aspira Connect (Grapevine, TX)
- Position Purpose The Platform Manager within our Solutions division contact center is responsible for managing and optimizing the platforms used by our ... improvement initiatives. The ideal candidate will have a strong background in contact center technologies, excellent problem-solving skills, and experience in… more
- Walmart (Bentonville, AR)
- …for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The ... Systems and/or Order Management Systems 2+ years management experience + Previous contact center experience + Project management experience (certification a… more
- WSP USA (Aurora, CO)
- The Contact Center Manager is a...WFM Managers:** + Work closely with the Training and Quality Manager to ensure the continuous development of ... pivotal leadership role in the Customer Service Center , reporting directly to the Customer Service Director. This position oversees daily operations and strategic… more
- Northland Area FCU (Alpena, MI)
- Contact Center Manager The Contact Center Manager position requires an experienced professional to oversee daily operations while ensuring ... while maintaining strong communication skills and a professional approach to member service. The Contact Center Manager is responsible for training staff on… more
- Central Maine Medical Center (Topsham, ME)
- …in alignment with the Five Must Haves; + Greet people with a smile, friendly eye contact and say hello + Take people where they are going, rather than point or give ... "I" approach. + Works with other key individuals, including the Manager Provider in identifying, developing, implementing and monitoring initiatives that support… more
- Hospice of Michigan (Southfield, MI)
- Job Summary: Responsible for clinical oversight and supervision of the Contact Center nurses and the coordination of related patient care activity statewide. ... service satisfaction outcomes. + Utilizes data to evaluate the quality of patient care services and utilization of resources....to achieve desired outcomes. + May participate in the manager on-call rotation, as needed. + Responsible to support… more
- AdventHealth (Hendersonville, NC)
- …serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting ... season **The role you'll contribute:** In partnership with other leaders, the Manager will lead the organization and delivery of centralized service line(s) within… more
- Biomat USA, Inc. (Eugene, OR)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... of the product. **Other Responsibilities for Role:** + Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required;… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... Qualifications + Bachelor's Degree - Preferred + 3 years of experience in Leading contact center managers, supervisors and individual contributors + 5 years of… more
- Biomat USA, Inc. (Brownsville, TX)
- …and regions. **Excellent Benefits!!** ** Contact Dave at ### or ###@grifols.com** ** Center Quality Manager ** **Primary Responsibilities for role:** * ... quality of the product. * Documents and tracks/trends center quality incidents and follows-up on incidents/errors...as required; reports critical incidents and problematic trends to Center Manager . * Reports compliance status to… more
- Lowe's (Mooresville, NC)
- …with leading customer analytics and data modeling tools to inform and improve Lowe's Contact Center practices * Deploys results with a simple yet compelling ... analysis and data modeling, ultimately ensuring that the final deliverable is high- quality and provides impactful insights * Ensures the analytical model can be… more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the ... Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. +...call monitoring to ensure consistency in the level of quality of service, identify training gaps and providing feedback… more
- Reyes Holdings (City Of Industry, CA)
- Compensation: $83,135.48 - $103,919.35 Base annual salary Position Summary: The Distribution Center Quality Manager will lead and supervise the distribution ... center quality system to assure the distribution of high ...for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.… more
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