- Penguin Random House (New York, NY)
- …many other things in its storied history, is known for publishing quality mystery , suspense, and thrillers. Bantam has launched the careers of many bestselling ... mystery /thriller writers today, and today we are revitalizing that...Acquires manuscripts - mainly fiction - in the suspense, mystery , crime, and cross-over book club fiction market. *… more
- Insight Global (Country Club Hills, IL)
- …client of theirs on a price auditing project. Our client is a premier mystery shopping company that helps businesses improve their customer experience and ROI. We ... with market research and customer service standards -Previous experience as a mystery shopper/store auditor null We are a company committed to creating diverse… more
- Buffalo Wild Wings (Columbus, OH)
- …to incoming Guests while ensuring timely seating * Participation required for Company's Mystery Shop, GEM and BARS program. Follow company standard for BARS program ... "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings… more
- Buffalo Wild Wings (Columbus, OH)
- …Guests to create loyalty through engaging conversations * Participation required for Mystery Shop, GEM and BARS program. Follow Company Standard Operating Procedures ... for BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Read and organize tickets to quickly and accurately serve Guests and manage… more
- Buffalo Wild Wings (Columbus, OH)
- …promotional activities and/or areas of interest. * Participation required in Company's Mystery Shop, GEM, BARS and EcoSur program. * Follow company standard for ... BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Correctly take orders from Guest, enter all orders and request into the Point of… more
- Toyota (Cincinnati, OH)
- …name badges and any additional support initiatives + Coordinate monthly eCommerce Mystery Shop letters emailed to each dealer + Support SmartPath dealer incentives ... by creating ePPRs and submitting payment requests in FISS + Maintain SmartPath sustainment training calendar + Compile monthly training & development opportunities for Region Team Members and communicate via email + Order and inventory promotional items +… more
- The Michaels Organization (Columbia, MO)
- …service, responding to leads, conduct tours and phone call training following mystery shop questionnaires as a guide. Ensure completion of leasing training such ... as Fair Housing and regular competition visits. 7. Assist with the recruiting and interviewing of new Leasing Specialists. 8. Establish sales and marketing strategies to increase traffic and closing ratios. 9. Conduct regular marketing research and maintain… more
- HCA Healthcare (Brentwood, TN)
- …implementation of changes in this area as needed. Read Medical GPS Surveys, Mystery Shops and WCI surveys and implement changes where needed. Hold customer service ... standards high. + Strive for clinics customer service scores>90% for total combined scores. + Proactively work with clinic management teams to improve customer service scores <90%. + Patient representatives are following procedures with calls to ensure that… more
- General Motors (Albany, NY)
- …/ problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc. + Analyze marketing and ... merchandising plan, including dealership's digital presence, against GM brand direction, current market trends and dealership's customer needs to identify business opportunities + Set priorities to execute assigned responsibilities independently, and willingly… more
- First Community Bank (Radford, VA)
- …greater understanding of the sales approach and more seamless delivery. Accountable for mystery shops in the branch and analyzation of each providing feedback to ... those shopped to reinforce the positive results while also offering advice on improvement for areas that need improvement. Ensure that deposit exceptions are minimal and addressed quickly after identifying. Provide coaching and training to enhance the accuracy… more
- PNC (Birmingham, AL)
- …with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If ... so, this may be the position for you! Systems Used & Experience Preferred: Actimize Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya cCas Innovis Web Browsers WebView Verint Attributes: Curious Analyze Detect Patterns Foresight - given… more
- Bob's Discount Furniture (Roseville, MN)
- …activities, creating a fun and learning filled environment. + Coach to Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + Training, ... observing and ensuring Guest Experience team is following the Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- Learning and other training modules provided by Bob's to continue to… more
- Terumo Medical Corporation (Phoenix, AZ)
- …specifications and/or other requirements. + Research all inventory location problems ( mystery pallets, inventory errors, etc.). + Research shipping errors and ... complete validation. Check for product recalls. + Responsible for any areas (including inbounds, picking, outbounds, etc.) requiring task assistance. + Associate is responsible to follow requirements of TMC Quality System; including but not limited to… more
- The LEGO Group (Raleigh, NC)
- …the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by creating NPS promoters, inspiring and coaching ... sales associates to consistently deliver exceptional branded experiences. + Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire… more
- The Michaels Organization (Davis, CA)
- …to all Departments and Companies throughout the building. Sort and review all " Mystery Mail" and deliver to the necessary department. 4. Order office supplies from ... Office Basics when necessary. 5. Fill 90 day gift request when necessary and send out in a timely manner. 6. Relieve receptionist for break and lunch when necessary and fill-in when she is out for the day or week 7. Take inventory of kitchen and gym on a… more
- Kimpton Hotels & Restaurants (NY)
- …(including night audit shifts). + Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios. + Meet ... or come in under payroll and expense budgets. + Accountable for the "guest ledger" and its daily maintenance. + Ensure that all employees follow cash and credit handling procedures. **What You Bring:** + 2 years of management experience in hospitality or… more
- ARAMARK (Cleveland, OH)
- …of marketing initiatives to include customer satisfaction surveys, price audits, mystery shopping, pop-up events, signage needs, and more. + Detail oriented ... with the ability to prioritize work tasks + Ability to respond quickly to issues at hand with a resolution while maintaining composure At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and… more
- Thrive Communities (Arma, KS)
- …and tasks. + Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws. + Driven team player looking to ... bring positive energy to the team. + Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner. + Strong time management, organizational and prioritization skills. + Strong attention sales and marketing. + Proficient… more
- Thrive Communities (Walnut, CA)
- …and tasks. + Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws. + Driven team player looking to ... bring positive energy to the team. + Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner. + Strong time management, organizational and prioritization skills. + Strong attention sales and marketing. + Proficient… more
- The Walt Disney Company (Lake Buena Vista, FL)
- …/Qualified Referrals) + Auto Advisor Referrals (Total Referrals /Qualified Referrals) + Mystery Shops + Cross Sells **Interactions** This role has extensive contact ... with all PFCU departments as resources to assist in resolving Member issues. Daily contact with Branch Leadership and potential interaction daily with the Sponsor. **Business/Work Environment** This position requires work outside of a typical business week,… more
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