- Family Dollar (Columbus, OH)
- …Team Members as needed to correct Operating processes and procedures. + Assist with Mystery Shopping as needed and all other projects and duties as assigned by Area ... Operations Manager and Performance Manager. **Position Requirements** **:** **Education:** Prefer completion of high school or equivalent. Ability to read, interpret and explain to others operational directives (eg, merchandise schematics, etc).… more
- Buffalo Wild Wings (Columbus, OH)
- …Guests to create loyalty through engaging conversations * Participation required for Mystery Shop, GEM and BARS program. Follow Company Standard Operating Procedures ... for BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Read and organize tickets to quickly and accurately serve Guests and manage… more
- Buffalo Wild Wings (Columbus, OH)
- …to incoming Guests while ensuring timely seating * Participation required for Company's Mystery Shop, GEM and BARS program. Follow company standard for BARS program ... "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings… more
- Buffalo Wild Wings (Columbus, OH)
- …promotional activities and/or areas of interest. * Participation required in Company's Mystery Shop, GEM, BARS and EcoSur program. * Follow company standard for ... BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Correctly take orders from Guest, enter all orders and request into the Point of… more
- Bob's Discount Furniture (Reynoldsburg, OH)
- …activities, creating a fun and learning filled environment. + Coach to Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + Training, ... observing and ensuring Guest Experience team is following the Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- Learning and other training modules provided by Bob's to continue to… more
- AdventHealth (Lake Wales, FL)
- …or swimming and working out one of the area's many health clubs. Contemplate the mystery of Spook Hill. Take in a rodeo on Saturday evening at Westgate River Ranch. ... Enjoy a play at the Lake Wales Little Theater, a concert or art show at the Lake Wales Arts Center. Tour the shops and historic architecture in downtown Lake Wales. Enjoy the area's many unique dining experiences. Fishing, boating, airboat rides, water-skiing,… more
- Pilot Company (Rancho Cordova, CA)
- …executed + Manage all aspects of dealer changes + Review and manage brand mystery shop programs to ensure all sites are high performing + Communicate marketing ... programs and promotions + Monitor and manage contract compliance + Maintain a high level of relevant general knowledge in order to connect with customers + Network with colleagues, suppliers, and vendors to learn and share best practices + Maintain relevant… more
- Cushman & Wakefield (Charlotte, NC)
- …at all pricing calls with the Revenue Management team. + Review resident and mystery shop survey results and create action plans for team members who don't meet ... minimum requirements. + Oversight of marketing activities such as reviewing market comps and economic information, review weekly lead and follow up reports, reviewing screening results and metrics + Assist with RFP responses and participate in pitches +… more
- Kimpton Hotels & Restaurants (Miami Beach, FL)
- …(including night audit shifts). + Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios. + Meet ... or come in under payroll and expense budgets. + Accountable for the "guest ledger" and its daily maintenance. + Ensure that all employees follow cash and credit handling procedures. **What You Bring:** + 2 years of management experience in hospitality or… more
- The LEGO Group (Anaheim, CA)
- …the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by crafting NPS promoters, inspiring and coaching ... sales associates to consistently deliver outstanding branded experiences. + Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire… more
- TravelCenters of America (Westlake, OH)
- …manages branded programs at existing branded sites. This includes marketing, loyalty, mystery shops, rebates, etc. + Direct team that manages supply and distribution ... for the entire network. + Determine strategy for further deployment of biodiesel blenders, renewable diesel, etc. based on federal and state policy. Direct renewable fuels team that executes strategy to significantly lower cost of goods sold. + Leads all… more
- The Walt Disney Company (Woodburn, OR)
- …+ Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink ... and payroll) + Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy + Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct +… more
- Vail Resorts (Vail, CO)
- …team members to the outlined quality standards. + Communicates GSS, guest comments, Mystery shops, results to the culinary team. + Handles ticket times during peak ... periods, speed of service, guest engagement. + Monitors, checks and adheres to all portion, quality and freshness guidelines with all dishes. **Mentorship for Performance:** + Bi-weekly one on one meetings with Lead cooks. + Actively mentor Lead Station Cooks,… more
- University of Miami (Coral Gables, FL)
- …operations and third-party service providers through customer surveys, focus groups, and mystery shopper programs; Acts as internal quality control for all services ... provided. + Works with Facilities managers to ensure shuttle stops and all other shuttle related infrastructure are properly maintained to university standards, including signage, bus benches, and shelters. + Partners with Office of Sustainability to align… more
- TEKsystems (Cary, NC)
- …of attention, quality, and support due to Executive visibility. - Retail Mystery Shop, Retail Brand Visual Identity, Retail Assessments capture in Qualtrics for ... Retail Development Consultants, EAME Customer Needs, Customer Journey Mapping and Persona Development, National Offer VOC, BHL Lost Sales Project, Telehandler VOD, and propagating quarterly insights from CX measurement programs. Typical Day or Week in the Role… more
- Stan Clark Companies (Stillwater, OK)
- …guests while working floor shifts as the manager on duty. + Managing comps, mystery diners, liquor licenses + Scheduling and training + Catering and events planning ... + Onboarding and Training of support staff and servers + Expediting + One or more assigned projects with a presentation given to management at the end of the internship Qualifications: + Junior or Senior student attending a four-year College or University in a… more
- University of Pennsylvania (Philadelphia, PA)
- …prehistoric Mexico to the lives of Native American communities today. Experience the mystery of the ancient past, gain an understanding of our shared humanity, and ... find your own place in the arc of human history. Job Description This research assistant will be conducting online research into the collection of the National Museum of Afghanistan and planning for the emergency safeguarding of the collection, including a… more
- The Walt Disney Company (Burbank, CA)
- …Partners Home Mortgage Referrals + Auto Advisor / Autoland Referrals + Mystery Shops **Training Requirements** **:** Basic Compliance Training Requirements Basic NEO ... Training Requirements Core System Training Lending and New Account Platform Training Cards Training (Springboard & Card Wizard) PLP Training Unity Training Basic Underwriting Training focusing on quality loan application interviewing process & submission The… more
- Mount Sinai Health System (New York, NY)
- …6. Assists the Practice Manager in tracking and analysis of satisfaction surveys, mystery shopper and ACD reports. 7. Coordinates responses to patient and physician ... complaints. Investigate and draft written responses to patients and physicians. 8. Develops training programs for Front End staff when appropriate to assure our patients receive the best possible customer service. 9. Assists the Practice Manager with staff… more
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