- Buffalo Wild Wings (Columbus, OH)
- …to incoming Guests while ensuring timely seating * Participation required for Company's Mystery Shop, GEM and BARS program. Follow company standard for BARS program ... "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings… more
- Buffalo Wild Wings (Columbus, OH)
- …promotional activities and/or areas of interest. * Participation required in Company's Mystery Shop, GEM, BARS and EcoSur program. * Follow company standard for ... BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Correctly take orders from Guest, enter all orders and request into the Point of… more
- Buffalo Wild Wings (Columbus, OH)
- …Guests to create loyalty through engaging conversations * Participation required for Mystery Shop, GEM and BARS program. Follow Company Standard Operating Procedures ... for BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Read and organize tickets to quickly and accurately serve Guests and manage… more
- The LEGO Group (Salt Lake City, UT)
- …the execution of our service model, striving to complete all monthly mystery shops, maximizing repeat business by creating NPS promoters, inspiring and coaching ... sales associates to consistently deliver exceptional branded experiences. + Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire… more
- Henry Ford Health System (MI)
- …additional programs using technology to support those efforts. + Randomly monitor mystery shop inquiries (both written and verbal), review PEGA cases and report ... feedback to leadership and specialist regarding individual, sectional and departmental performance. + Act as a liaison between support departments and Training Consultants regarding performance related issues, keeping open communication to identify additional… more
- Cushman & Wakefield (Phoenix, AZ)
- …at all pricing calls with the Revenue Management team. + Review resident and mystery shop survey results and create action plans for team members who don't meet ... minimum requirements. + Oversight of marketing activities such as reviewing market comps and economic information, review weekly lead and follow up reports, reviewing screening results and metrics + Assist with RFP responses and participate in pitches +… more
- Bob's Discount Furniture (Palm Desert, CA)
- …Five initiative to meet Customer needs and Company expectations + Practice Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + Practice ... Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- Learning and other training modules provided by Bob's to continue to educate and enhance product knowledge + Actively build the Bob's… more
- Kimpton Hotels & Restaurants (Philadelphia, PA)
- …seminars when scheduled, meet or exceed levels of service required by the Mystery Shopper Survey. + Complete other departmental duties as they become necessary ... and/or required by immediate supervisors. + Ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. + Create and post all employee schedules within the required time frame. + Coach and counsel employees when… more
- 3M (IN)
- …To put more studio's in AP&TL. Business Operations - Studio health & Hygiene Mystery Audits. Achieving Sales plan Training & development of channel partners & store ... managers. Plan sales promotions with studios. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Please note: your application may not be considered if you do not provide your education… more
- HCA Healthcare (West Palm Beach, FL)
- …implementation of changes in this area as needed. Read Medical GPS Surveys, Mystery Shops and WCI surveys and implement changes where needed. Hold customer service ... standards high. + Strive for clinics customer service scores>90% for total combined scores. + Proactively work with clinic management teams to improve customer service scores <90%. + Patient representatives are following procedures with calls to ensure that… more
- Sonic Drive-In (Harrisburg, NC)
- …Times c.Food Quality d.Order accuracy e.Food Cost and Crew Labor goals f. Mystery Shops g.Food Safety Audits h.Totline i.Fantrak j.Store comparison to other stores ... in the market Additional Requirements: - High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred - Minimum of three (3) years of restaurant management experience (Sonic preferred),… more
- IHG (Indianapolis, IN)
- …in daily business review meeting, weekly sales meetings, function specific training, mystery shopping and other sales related meetings as required. + Participates ... and professionally represents the hotel in industry related professional organizations, trade shows, community events, networking events, and sales trips. + Develops and maintains knowledge of market trends, competition and customers. + Promotes positive… more
- Rady Children's Hospital San Diego (San Diego, CA)
- …that the food tastes incredible! Gone are the days of the hospital cafeteria's " mystery meat." The RCHSD cafe offers healthy and delicious meals for our patients, ... families and staff. Your job as a FSW is to prepare and deliver trays to patients, assist in the preparation of hot and cold cafe menu items and to be able to adhere to recipe specifications and portion controls. A FSW may also be responsible for adhering to… more
- AdventHealth (Altamonte Springs, FL)
- …a better consumer experience. * Conducts specified consumer experience improvement and mystery shop audits and reports findings and recommendations to leadership. * ... Reviews reports/monitors data and outcome measures to evaluate adoption of implemented consumer experience processes; knowledgably assesses data in relation to processes in order to improve outcomes * Performs tasks related to project planning, meeting and… more
- VCA Animal Hospitals (Elk Grove, CA)
- …staff can be found at Rivercats' baseball games, paint nights, and solving mystery room adventures together. **Location:** 8640 Elk Grove Blvd., Elk Grove, CA 95624 ... At **VCA Elk Grove** , you can be the Veterinary Technician you have always wanted to be! We have a true family culture in our hospital that values each person's individual skill and personality. There's something special about you and we are excited to learn… more
- The Estee Lauder Companies (New York, NY)
- …Develop and maintain awareness of current industry trends through store visits, mystery shopping, and following key social influencers. ⁃ Plan, oversee, and execute ... Field Executive Orientation. ⁃ Provide ongoing strength management coaching and tools for the field to help them identify, develop and retain top talent ⁃ Point person for Talent Plus vendor and TalentBank, represent Estee Lauder brand for ELC talent… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …other fellow employees. + Meet or exceed levels of service required by the Mystery Shopper Survey. + Maintain all operational supplies, make sure expenses and labor ... costs are meeting budgeted requirements. + Ensure all employees follow cash and credit handling procedures. + Accountable for the "guest ledger" and its proper daily maintenance. **What You Bring** + 1 year of supervisory experience in hospitality or similar… more
- Bob's Discount Furniture (Franklin, MA)
- …activities, creating a fun and learning filled environment. + Coach to Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + Training, ... observing and ensuring Guest Experience team is following the Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- Learning and other training modules provided by Bob's to continue to… more
- Penguin Random House (New York, NY)
- …The Essentials: * A strong history in title marketing for fiction, particularly mystery and thriller, and nonfiction in all formats. * Demonstrated leadership and ... supervisory skills, preference will be given to candidates with prior experience leading a team. * Strong creative vision and brand-building experience. * A growth mindset committed to a creative and entrepreneurial approach to publishing. * Fluency in key… more
- Kimpton Hotels & Restaurants (West Hollywood, CA)
- …(including night audit shifts). + Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios. + Meet ... or come in under payroll and expense budgets. + Accountable for the "guest ledger" and its daily maintenance. + Ensure that all employees follow cash and credit handling procedures. **What You Bring:** + 2 years of management experience in hospitality or… more
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