- EssilorLuxottica (New York, NY)
- …to implement business changing development courses. + Develop & maintain a best-in-class mystery shop program by partnering with the executive leadership team to ... the changing needs of the retail business. + Review and analyze mystery shop results and provide comprehensive reporting to executive & store leadership teams… more
- Teleperformance USA (FL)
- …such as targeted assessments, process analysis & benchmarking, customer journey mapping, mystery shopping and other tools providing critical insights and ... recommendations across people, process and technology. + Design and execute CX/ Mystery shopping initiatives to assess and improve the customer experience. +… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Raleigh, NC)
- …with the Purveyor relationship Director: + Perform market analyses through in-store or mystery shop reviews and provide findings and recommendations as it ... and customers. The PRS will be some time to time requested to conduct mystery shops within his market, explore different retailers, and monitor the Local Purveyor… more
- Amazon (Arlington, VA)
- …to build something new! Our team is building new Automotive discovery and shopping products that connect customers with their new vehicle of choice. We're developing ... as account health, policy compliance, training completion, in-store materials compliance, mystery shops. * Document and report service quality levels, ensuring… more
- Bob's Discount Furniture (OH)
- …days activities, creating a fun and learning filled environment. + Coach to Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + ... , commission sales team in a low pressure, honest, gimmick free and enjoyable shopping environment. "No phony sales, no phony gimmicks, just everyday low prices and… more
- Thrive Communities (Willow, OK)
- …and tasks + Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws + Driven team player looking ... verification, and notifies prospective residents of results. + Responsible for shopping competitors and sharing your findings with the Community Manager and… more
- The Walt Disney Company (Las Vegas, NV)
- …plans + Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable ... and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world's… more
- Thrive Communities (Stacey Street, FL)
- …and tasks + Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws + Driven team player looking ... verification, and notifies prospective residents of results. + Responsible for shopping competitors and sharing your findings with the Community Manager and… more
- Buffalo Wild Wings (Columbus, OH)
- …with Guests to create loyalty through engaging conversations * Participation required for Mystery Shop , GEM and BARS program. Follow Company Standard Operating ... Procedures for BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Read and organize tickets to quickly and accurately serve Guests and… more
- Buffalo Wild Wings (Columbus, OH)
- …to incoming Guests while ensuring timely seating * Participation required for Company's Mystery Shop , GEM and BARS program. Follow company standard for BARS ... program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings… more
- Buffalo Wild Wings (Columbus, OH)
- …other promotional activities and/or areas of interest. * Participation required in Company's Mystery Shop , GEM, BARS and EcoSur program. * Follow company ... standard for BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages * Correctly take orders from Guest, enter all orders and request into the… more
- Bob's Discount Furniture (Reynoldsburg, OH)
- …Focus Five initiative to meet Customer needs and Company expectations + Practice Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations. + ... Practice Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- Learning and other training modules provided by Bob's to continue to educate and enhance product knowledge + Actively build the… more
- Navy Exchange Services (NEX) (Oak Harbor, WA)
- …performance. - Provides program oversight and participates in improvement efforts to include Mystery Shop Calls review of customer response results and room ... inspections to ensure program standards are maintained. - Responds to all guest comments, in person and via the comment card surveys, in a professional and timely manner and in accordance with program standards. - Participates in meeting program… more
- Ken Garff Automotive Group (Culver City, CA)
- …to attain Garff Closing Ratio Guide on Internet Leads received monthly. + Mystery Shop competing stores and provide pricing feedback. + Maximize Auto-Alert ... ROI for Culver City Toyota . QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable… more
- OceanFirst Bank (Vineland, NJ)
- …weekly sales meetings/conference calls with direct reports to share best practices, sales and mystery shop results. 14. Performs routine branch audits as part of ... collaborative effort with Retail Branch Operations. 15. Routinely communicates all sales, fee income, and non-interest expense information to the branch staff. 16. Attends weekly Product Promotional and Development meetings. **JOB SPECIFICATIONS:** Knowledge,… more
- The Michaels Organization (Fayetteville, AR)
- …customer service, responding to leads, conduct tours and phone call training following mystery shop questionnaires as a guide. Ensure completion of leasing ... training such as Fair Housing and regular competition visits. 7. Assist with the recruiting and interviewing of new Leasing Specialists. 8. Establish sales and marketing strategies to increase traffic and closing ratios. 9. Conduct regular marketing research… more
- Park Inc (West Memphis, AR)
- …of company equipment and manage property damage claims.- Conduct routine audits and " mystery shop " assessments in designated areas.- Create and communicate staff ... schedules, ensuring coverage and efficiency.- Review daily, weekly, and monthly reports, including timekeeping.- Optimize processes for efficiency and identify opportunities for improvement.- Facilitate onsite communications with customers, clients, and… more
- Baskin Robbins (Davie, FL)
- …for store personnel + Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation ... Inspections follow up is required on all network and regulatory visits. + Responsible for creating store action plans to drive store performance around areas of opportunity + Responsible for the daily maintenance of all equipment, stock areas, sales areas,… more
- Buffalo Wild Wings (Troy, OH)
- …to incoming Guests while ensuring timely seating *Participation required for Company's Mystery Shop , Blazin' Rewards, VOC and BARS program. Follow company ... standard for BARS program "Must ID anyone who looks under 40 years of age" Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages *Follow proper phone etiquette and answer the phones according to Buffalo… more
- University of Rochester (Rochester, NY)
- …small equipment and tools such as cash registers, scales, and specialized price- shopping software. 2. **Money Handling -** maintain, handle, and account for ... to account for receipt and delivery of parcels; identify and research incorrect " mystery " packages; process 2 nd and final notices; return unclaimed packages; track… more