- MUFG (Tempe, AZ)
- … to have** : Both knowledge and experience with IPC Turret, Cisco WebEx Contact Center, NICE , Calabrio Call Recording and ServiceNow are a plus **What You ... Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- Butler America (CT)
- Call Center / Customer Service Specialist Location: Bloomfield,...of urgency + Type at least 65 wpm accurately Nice To Have: + Prior experience in the elevator ... part ordering/inside sales JOB DESCRIPTION Summary: The main function of a call center/customer service specialist is to interact with customers to provide… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- ICF (Reston, VA)
- …center platforms + Troubleshoot issues related to voice, IVR, ACD, agent softphones, call routing, recording , surveys, and reporting + Support agent desktop ... environments (softphones, browser-based tools, screen pops) + Diagnose call quality issues (latency, jitter, packet loss) in collaboration with network and telecom… more
- Scotiabank (New York, NY)
- …scale with industry-recognized tools (eg, Turrets like BT, IPC, Cloud9, etc ); Voice Recording software (eg, Verint, NICE , Redbox, etc); Cisco IP Communicator. + ... for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice...You are comfortable working out of hours and/or on call to support our mission critical technologies + You… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. * Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage… more
- Comcast (Downingtown, PA)
- …+ Configuring, watching, tuning and responding to monitoring events + Supporting an on- call rotation with the SRE team + Maintaining and improving CI/CD pipelines ... requirements. + Provide technical leadership and mentorship. + Diligent about recording /documenting development and production support activities and tasks in our… more
- Coinbase (Austin, TX)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more
- Dow (Midland, MI)
- …(green card) process. Preferred Qualifications -An expanded list of qualifications that are " nice to have", but not essential + Exposure to accounting courses. + ... understand and apply basic accounting principles for tasks like recording entries and processing invoices. + Data Entry Accuracy:Skill...or an accommodation due to a disability, you may call us at 1-833-My Dow HR (###) and select… more
- Huntington Ingalls Industries (Newport News, VA)
- …data collection, departmental presentations and events, time and attendance recording , etc. + General management duties, including supervision of operations ... OR Master's Degree and 4 years of relevant experience ** Nice to Have** Prior experience with a Federal government...for reasonable accommodation will be responded to from this e-mail address. Additionally, you may also call **###** for… more
- Huntington Ingalls Industries (Newport News, VA)
- …to maintain office area; ordering office supplies; developing agendas & recording meeting minutes; reviewing and formatting letters, memos, procedures, and reports; ... School/GED and 0 years of additional education and/or experience ** Nice to Have** + Able to learn and use...to from this e-mail address. Additionally, you may also call **###** for assistance. Press #2 for Newport News… more
- Coinbase (Lansing, MI)
- …improvements in reliability and observability * Participate in code reviews and on- call rotation, lead incident response, and foster a team-wide environment that ... Master's degree in Computer Science, Software Engineering, or equivalent experience * Nice to haves:* * Experience designing public-facing APIs * Experience building… more
- Coinbase (Santa Fe, NM)
- …improvements in reliability and observability * Participate in code reviews and on- call rotation, lead incident response, and foster a team-wide environment that ... Master's degree in Computer Science, Software Engineering, or equivalent experience * Nice to haves:* * Experience designing public-facing APIs * Experience building… more
- Huntington Ingalls Industries (Pascagoula, MS)
- …dockside tests prior to sea trials for all ship's equipment. Directs the recording and authentication of data required by test documents; supports Quality Assurance ... management role. Must be willing to work any shift. ** Nice to Have** Computer skills (MS Office and MS...responded to from this e-mail address. Additionally, you may also call **###** for assistance. Press #1 for Ingalls… more
- Huntington Ingalls Industries (Newport News, VA)
- …lines and planes, measuring in-process hull circularities, measuring and recording critical ship's dimensions and supporting production by providing profiles ... Test. Must be able to work all assigned shift. ** Nice to Have** High school graduate or equivalent preferred....to from this e-mail address. Additionally, you may also call **###** for assistance. Press #2 for Newport News… more
- Wells Fargo (Irving, TX)
- …+ Strong knowledge of Contact Center functional domains including IVR & routing, call recording and Transcription and outbound dialing. + Demonstrated experience ... contact center solutions (eg Amazon Connect, Google CCAI, Five9, Genesys Cloud or NICE CX) to create seamless customer and agent experiences. + Experience with Real… more
- Allied Universal (Charleston, SC)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... to the overall success of the organization + Available for schedule "on- call " duties to respond to emergency service tickets/requests + Strong troubleshooting… more
- Coinbase (Salt Lake City, UT)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * Crypto-forward experience, including familiarity with...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more