- US Tech Solutions (Phoenix, AZ)
- …6 months contract (Hybrid) Job Description: We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, and enhance the ... performance of our offshore customer service operations. This role will ensure that...10 customer interactions (calls & chats mainly) from our offshore contact center against a new, comprehensive quality framework,… more
- GE Vernova (Imperial, PA)
- …Summary The Customer Project Manager is responsible for overseeing project delivery, managing profit and loss, and ensuring customer satisfaction by effectively ... coordinating project-related activities and resources. This role involves planning and executing project operations with autonomy, while adhering to established policies and reviewing end results to ensure alignment with organizational goals. Job Description… more
- Cushman & Wakefield (Kansas City, MO)
- …multi property engagements. This role leads onshore bid workflow management, coordinates offshore bid support, and ensures that every proposal is timely, accurate, ... and capacity for the onshore team and escalate resourcing needs when required Offshore Bid Support Coordination Lead and coordinate offshore bid support teams… more
- Cognizant (Phoenix, AZ)
- …by leading the development and delivery of AS400-based solutions in a hybrid onsite- offshore model. You will be a valued member of the Technology & Engineering ... team and work collaboratively with offshore developers, client technical leads, and project managers to...project execution. In this role, you will: Coordinate with offshore teams to clarify requirements and ensure successful project… more
- Jacobs (Tempe, AZ)
- …energy paradigm shift to enable large-scale renewable energy generation, such as offshore wind, green hydrogen or large interconnectors. As a Power System Studies ... phase related to renewable generation interconnection is preferred. Knowledge of the offshore wind/HVDC will also be seen favorably. This position is flexible and… more
- Deloitte (Cincinnati, OH)
- …work across shores to ensure timely resolution of tickets Coordinate with the offshore team for continuity of build, deployment and support Conduct ongoing system ... improvementopportunities. Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams Provides… more
- Coinbase (Boston, MA)
- …Management: Strategically lead and manage global teams, including co-sourced and offshore resources, across multiple time zones. Set performance standards, ensure ... leading and managing globally distributed teams, including co-sourced and offshore resources. Excellent communication and presentation skills with the ability… more
- Cardinal Health (Lansing, MI)
- …and Vistex supported solutions. Responsibilities Lead coaching and training of offshore resources in Vistex technology, and business processes Pricing, Rebates and ... in completion, engagement and post training effectiveness. Work with onshore and offshore teams driving solution delivery in SAP Pricing, Rebates and Chargebacks.… more
- Wolters Kluwer (Waltham, MA)
- …the next-generation operating model, including the role of call centers, offshore hubs, AI agents, self-service platforms, and social/digital channels. Transform ... impact. Service Model Transformation: Demonstratedability toredesign service models, including offshore , vendor partnerships, channeloptimizationand automation at scale. Financial Acumen… more
- Deloitte (Tulsa, OK)
- …work across shores to ensure timely resolution of tickets Coordinate with the offshore team for continuity of build, deployment and support Conduct ongoing system ... improvementopportunities. Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams Provides… more
- Cognizant (Raleigh, NC)
- …transferring NetworX application knowledge to customer staff. Collaborate with onshore/ offshore teams and clearly articulate issues and alternative solutions in ... and automation techniques for repetitive tasks. Experience working with onshore/ offshore resource models. Ability to create clear documentation and knowledge… more
- Accenture (Cleveland, OH)
- …track with project goals. Team Leadership & Mentorship Lead onshore and offshore teams, setting priorities, delegating tasks, and managing performance. Mentor team ... desirable. Minimum 2 years as at eam lead with coordination among internal, offshore and client team members. Bachelor's degree or equivalent (minimum 12 years work… more
- Cognizant (Raleigh, NC)
- …transferring NetworX application knowledge to customer staff. Collaborate with onshore/ offshore teams and clearly articulate issues and alternative solutions in ... and automation techniques for repetitive tasks. Experience working with onshore/ offshore resource models. Ability to create clear documentation and knowledge… more
- Grant Thornton (Kansas City, MO)
- …sales "widgets" that accelerate the sales cycle Coordinating with onshore / offshore team members to ensure seamless content production workflows, consistent quality ... Demonstrated experience managing content creation teams and collaborating with distributed/ offshore resources Proficiency with content management systems, design software… more
- Insight Global (Charlotte, NC)
- …involves leading a team consisting of 4 onshore members and 8 offshore members, ensuring smooth collaboration and effective communication across all teams. We ... medical billing software Proficiency with Excel, Outlook, Word, Powerpoint Experience leading offshore resources Need to be strong with reporting Knowing the full… more
- Merck & Co. (Rahway, NJ)
- …Identify, assess, and manage risks effectively Daily check-in with the offshore team and delegate tasks Undertaking basic risk management activities. Maintain ... documentation of risks, threats, vulnerabilities, and mitigation actions. Keeping the user guides and design documents up to date and meet the SDLC standards Provide leadership, mentorship, and guidance to project teams, fostering a culture of collaboration… more
- Deloitte (Kansas City, MO)
- …support, process document creations and review, working with onsite and offshore delivery model. Experience using analytics and metrics to assess Manufacturing ... Performance and identify and quantify improvement opportunities. Experience Leading 2+ MES implementations and System Architecture. Bachelor's Degree Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.… more
- Deloitte (Cincinnati, OH)
- …Interact with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams.Responsible within ... all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application. On an as-needed basis, provide on-site support within the organization. Communicate regularly with Engagement Managers… more
- Cardinal Health (Salem, OR)
- …diverse landscape that includes ECC, S/4HANA, and RISE, lead and mentor offshore resources, and provide robust data lifecycle management through advanced archiving ... strategies. Responsibilities: Support our SAP platforms and ensure that we leverage the power of technology to its full potential. Analyze and troubleshoot technical issues and develop and deliver solutions based on system analysis and user requirements.… more
- Cardinal Health (Columbus, OH)
- …and provide functional and technical leadership to a team that consists of onshore/ offshore resources, including both contractors and FTE's. Be a key partner with ... business customers and product owners, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. Understand business and technical requirements from various stakeholders. Ensure leadership for system… more
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