- US Tech Solutions (Phoenix, AZ)
- …6 months contract (Hybrid) Job Description: We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, and enhance the ... performance of our offshore customer service operations. This role will ensure that...10 customer interactions (calls & chats mainly) from our offshore contact center against a new, comprehensive quality framework,… more
- Cushman & Wakefield (Lansing, MI)
- …multi property engagements. This role leads onshore bid workflow management, coordinates offshore bid support, and ensures that every proposal is timely, accurate, ... and capacity for the onshore team and escalate resourcing needs when required Offshore Bid Support Coordination Lead and coordinate offshore bid support teams… more
- Jacobs (Tempe, AZ)
- …energy paradigm shift to enable large-scale renewable energy generation, such as offshore wind, green hydrogen or large interconnectors. As a Power System Studies ... phase related to renewable generation interconnection is preferred. Knowledge of the offshore wind/HVDC will also be seen favorably. This position is flexible and… more
- Coinbase (Boston, MA)
- …Management: Strategically lead and manage global teams, including co-sourced and offshore resources, across multiple time zones. Set performance standards, ensure ... leading and managing globally distributed teams, including co-sourced and offshore resources. Excellent communication and presentation skills with the ability… more
- Cardinal Health (Lansing, MI)
- …and Vistex supported solutions. Responsibilities Lead coaching and training of offshore resources in Vistex technology, and business processes Pricing, Rebates and ... in completion, engagement and post training effectiveness. Work with onshore and offshore teams driving solution delivery in SAP Pricing, Rebates and Chargebacks.… more
- Wolters Kluwer (Waltham, MA)
- …the next-generation operating model, including the role of call centers, offshore hubs, AI agents, self-service platforms, and social/digital channels. Transform ... impact. Service Model Transformation: Demonstratedability toredesign service models, including offshore , vendor partnerships, channeloptimizationand automation at scale. Financial Acumen… more
- Deloitte (Tulsa, OK)
- …work across shores to ensure timely resolution of tickets Coordinate with the offshore team for continuity of build, deployment and support Conduct ongoing system ... improvementopportunities. Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams Provides… more
- Accenture (Cleveland, OH)
- …track with project goals. Team Leadership & Mentorship Lead onshore and offshore teams, setting priorities, delegating tasks, and managing performance. Mentor team ... desirable. Minimum 2 years as at eam lead with coordination among internal, offshore and client team members. Bachelor's degree or equivalent (minimum 12 years work… more
- Cognizant (Raleigh, NC)
- …transferring NetworX application knowledge to customer staff. Collaborate with onshore/ offshore teams and clearly articulate issues and alternative solutions in ... and automation techniques for repetitive tasks. Experience working with onshore/ offshore resource models. Ability to create clear documentation and knowledge… more
- Grant Thornton (Kansas City, MO)
- …sales "widgets" that accelerate the sales cycle Coordinating with onshore / offshore team members to ensure seamless content production workflows, consistent quality ... Demonstrated experience managing content creation teams and collaborating with distributed/ offshore resources Proficiency with content management systems, design software… more
- Deloitte (St. Louis, MO)
- …work across shores to ensure timely resolution of tickets Coordinate with the offshore team for continuity of build, deployment and support Conduct ongoing system ... improvementopportunities. Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams Provides… more
- Cognizant (Phoenix, AZ)
- …transferring NetworX application knowledge to customer staff. Collaborate with onshore/ offshore teams and clearly articulate issues and alternative solutions in ... and automation techniques for repetitive tasks. Experience working with onshore/ offshore resource models. Ability to create clear documentation and knowledge… more
- Insight Global (Charlotte, NC)
- …involves leading a team consisting of 4 onshore members and 8 offshore members, ensuring smooth collaboration and effective communication across all teams. We ... medical billing software Proficiency with Excel, Outlook, Word, Powerpoint Experience leading offshore resources Need to be strong with reporting Knowing the full… more
- Merck & Co. (Rahway, NJ)
- …Identify, assess, and manage risks effectively Daily check-in with the offshore team and delegate tasks Undertaking basic risk management activities. Maintain ... documentation of risks, threats, vulnerabilities, and mitigation actions. Keeping the user guides and design documents up to date and meet the SDLC standards Provide leadership, mentorship, and guidance to project teams, fostering a culture of collaboration… more
- Deloitte (Kansas City, MO)
- …support, process document creations and review, working with onsite and offshore delivery model. Experience using analytics and metrics to assess Manufacturing ... Performance and identify and quantify improvement opportunities. Experience Leading 2+ MES implementations and System Architecture. Bachelor's Degree Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.… more
- Accenture (Raleigh, NC)
- …Sales Transformation implementations . You have experience working with onshore and offshore delivery teams . You bring an existing network of relationships within ... the Financial Services industry at decision making levels (MD, VP or up) . You are familiar with AI, GenAI , or other emerging technologies. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the… more
- EY (Little Rock, AR)
- …Comfort with working remotely in a virtual team environment including working with an offshore shared services center To qualify for the role you must have Valid US ... Certified Public Accountant (CPA) license or Enrolled Agent (EA) or active state bar membership A bachelor's degree in Accounting, Finance, Business, or a related discipline A minimum of 5 years of relevant experience in tax compliance for private client… more
- EY (Philadelphia, PA)
- …to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (eg, consultants, developers, and testers) Ability to build and foster ... client relationships and demonstrate the value of EY services Excellent business acumen with the ability to make fact-based decisions and resolve conflicts Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process… more
- EY (Boston, MA)
- …to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (eg, consultants, developers, and testers) Provide guidance and industry ... leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company's ESM/GBS people, process, and technology capabilities,… more
- CAI (Salem, OR)
- …Product Stakeholders: provide leadership and direction working with a small offshore development team Work directly with product owners/analysts and business teams ... to gather requirements, define user stories, and establish test criteria to ensure product-market fit Execute Full Stack Development: build and test application components across the front-end, back-end, and integration layers. Deliver a clean, maintainable,… more
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