- MetLife (Clarks Summit, PA)
- …Strong knowledge of 24x7 Production Support practices * Understanding of Incident management functions, with ability to lead incident triage calls * ... The Team You Will Join US Technology Command Center and Resiliency group provides Production Support and Resiliency Services for applications support various… more
- Amazon (Bellevue, WA)
- …contractors. * Review and approve functional designs, configurations, and deliverables. * Own production support , incident management , and SLA adherence ... documentation including business requirements and functional specifications. 5. Oversee production support , major incidents, and stakeholder communications.… more
- JPMorgan Chase (Tempe, AZ)
- …with minimal supervision as well as collaborate within a group + Experience with incident management , production support and problem management ... Propel operational success with your expertise in technology support and a commitment to continuous improvement. As...III team member in Commerical & Investment Bank - Production Management team, you will ensure the… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production , development, and test environments in ... community. 6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to Repair, Mean Time Between… more
- NTT DATA North America (Bala Cynwyd, PA)
- …Support of the actuary production jobs and applications. Production Support \ + Incident Management Responding to, analyzing, and resolving ... of an overall sourcing strategy. **Role Responsibilities** + Requirements Management (Gathering, Define, validate, Control) + Strong technical documentation- write… more
- NTT America, Inc. (Bala, KS)
- …Support of the actuary production jobs and applications. Production Support + Incident Management - Responding to, analyzing, and resolving ... Business analyst Exp 6+ yrs exp as Tech BA + Requirements Management (Gathering, Define, validate, Control) + Strong technical documentation- write Business… more
- The Hartford (Hartford, CT)
- …innovation and experience influencing technically diverse teams. + Strong track record of production support , incident management and problem solving. ... architectures resulting in overall IT Productivity improvements. + Support enterprise needs with improvements in Performance, Scalability, Resiliency, Reliability,… more
- MetLife (Clarks Summit, PA)
- …both offshore and onshore locations. * Strong knowledge of 24x7 Incident Management and Production Support practices with strong technical tools ... Production Management oversight, leadership, and ownership of multiple production support teams managing 24x7 production systems environment across… more
- ManpowerGroup (Irvine, CA)
- …Publisher (BIP) + Oracle Fusion framework + enterprise job schedulers + production support and incident management + Financial Aid experience + Oracle + ... + The candidate for this position will provide development and operational support for the Oracle SFP application and its related configurations, integrations,… more
- GeoStabilization International (Westminster, CO)
- …Vista ERP in production . + Demonstrated ownership of production support , incident triage, and vendor management . + Experience troubleshooting ... Vista ERP and the B2W suite (Estimating, Track, Project Management ). This is not a coordination role, t his...functional owner for Viewpoint Vista and B2W. + Own production stability, providing Tier 2/3 support , rapid… more
- Fiserv (Omaha, NE)
- …providing critical support and response as required. + Adhere to incident management processes, including completion of postmortems Client Root Cause ... + Track and report on key performance metrics related to client communications and incident management . Provide training and support to team members and… more
- Providence (Redmond, WA)
- …Collaborate with engineering teams to implement automation and reporting solutions that support incident management . + Ensure compliance with organizational ... in on-call rotations and disaster recovery drills. + Continuously improve incident management processes, playbooks, and reporting to enhance organizational… more
- Travelers Insurance Company (St. Paul, MN)
- …with experience in Data Analytics, Incident , Problem, and Change Management . The ideal candidate will enhance production engineering practices by ... Assists developing instructions and training in support of change management . + Helps conduct post-implementation change incident review analysis and… more
- MUFG (Jersey City, NJ)
- …and Oversight, Security Risk Management , Network Security, Threat and Vulnerability Management , or Incident Response and Forensics + Knowledge of cloud ... and best course of resolution while driving security improvement + Strong Incident Response knowledge and experience + Theoretical and practical knowledge with Mac… more
- Eliassen Group (Westlake, TX)
- …a strong background in production support to join a **Major Incident Management ** team. This hybrid role blends incident leadership responsibilities ... improvements + Support a centralized monitoring and incident management function covering applications, distributed systems,...A minimum of 5+ years of hybrid experience in Production Support , Development or SRE Experience. Hands-On… more
- Alight (IN)
- … Support and DevOps Engineers. **Key roles and responsibilities:** Incident Management and Support : **Monitoring and Troubleshooting:** Continuously ... **Process Improvement:** Identify and implement improvements to production support processes and procedures. **Knowledge Management :** Maintain and update… more
- Truist (Raleigh, NC)
- … support or related technical roles. 3. Experience in managing incident management , triage, and production support functions for both on-premise and ... shift (United States of America) **Please review the following job description:** The Production Support Engineer III is responsible for ensuring the operational… more
- AIG (Atlanta, GA)
- Production Support Tech Lead - GenAI Be part of something groundbreaking At AIG, we are making long-term investments in a brand-new, innovative Generative AI ... be a key part of that transformation. As our Production Support Tech Lead - GenAI you... of application platforms at the enterprise level including incident management , patches, vulnerabilities, change management… more
- Truist (Charlotte, NC)
- … support or related technical roles. 3. Experience in managing incident management , triage, and production support functions for both on-premise and ... shift (United States of America) **Please review the following job description:** The Production Support Engineer III is responsible for ensuring the operational… more
- Truist (Charlotte, NC)
- …States of America) **Please review the following job description:** Lead production support for Truist Protection Services (Cybersecurity), providing 24/7 ... and communication. SCOPE: The differentiating factor between levels of Production Support Group Head is scope, such...(KPIs) and metrics to measure the effectiveness of Stabilty, Incident Management and Problem Management … more