• Contact Center Testing Lead and Coordinator

    Wells Fargo (San Antonio, TX)
    **About this role:** Wells Fargo is seeking a ** Lead Business Execution Consultant** to support testing strategy and tactical testing coordination for user ... as part of our contact center as a service ( CCaaS ) platform migration. Learn more about the career areas...and technology teams to evaluate complex business problems and lead a team to provide comprehensive testing strategies, test… more
    Wells Fargo (09/14/24)
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  • Solutions Expert - AI and Customer Experience

    General Dynamics Information Technology (Fairfax, VA)
    …contact center technology implementations, such as Contact Center as a Service ( CCaaS ) and/or self-service virtual agents and chat bots. + Relevant certifications in ... HAVES:** + Experienced in implementing data governance, data quality, and data management for large organization. + Implementation experience in Contact Center as a… more
    General Dynamics Information Technology (09/01/24)
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  • Engineering Manager- Customer Service Engineering

    Netflix (Los Gatos, CA)
    …solutions. Our areas of responsibility include our contact center, CRM, CMS, member management system, and other operations tools. We focus on operational and cost ... are looking to add an Engineering Manager to help lead the Customer Service Engineering team and to grow...you + You have experience working with 3rd party CCAAS vendors like Sprinklr, Google CCAI or similar. +… more
    Netflix (07/25/24)
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