- DXC Technology (Nashville, TN)
- …DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring ... center metrics, such as Call Containment, Omnichannel interactions, First Call Resolution ( FCR ), Average Handle Time (AHT), and Customer Satisfaction (CSAT). We are… more
- Citigroup (Tampa, FL)
- …and administrative duties required for the smooth operation of the business. + Provides project support to ensure the execution under ICM CAO owned issues / CAPs are ... properly remediated. Initiate and lead short, medium, and long-term projects to achieve the...liaison with internal and external audit sources including Regulatory, FCR and Internal Audit + Interface with CAO Central… more