- ServiceNow, Inc. (Santa Clara, CA)
- …great candidates. **What you get to do in this role:** ** ** The Global Queue Manager (GQM) is instrumental in providing our customers with an elevated ... load. o If the incoming FTS Volume or unassigned queue is higher than usual, alert Service Delivery Managers...either pass to the newly assigned TSE or CSR's manager for action or process the Case Escalation request… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager ... willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: + Monitor queues and reallocate tickets to meet response time… more
- Harvard University (Cambridge, MA)
- …or relevant work experience Position Description: Summary: The Infrastructure Operations Service Queue Manager is responsible for leading the prioritization and ... Location:USA - MA - Boston Business Title:Infrastructure Operations Service Queue ManagerSub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 -… more
- Bassett Healthcare (Cooperstown, NY)
- …patient Performs referral coordination including completing Open Referrals and/or referral tracking queue . Alerts Manager or Supervisor of referrals that are ... (demographics, insurance eligibility etc.) based on the missing items work- queue are made in the appropriate Bassett system within...Acts as a subject matter expert in electronic referral queue processes. Acts as a trainer for incoming new… more
- General Dynamics Information Technology (Fort Huachuca, AZ)
- …Fabric (GEF) Platform. HOW A BATTLE CAPTAIN WILL MAKE AN IMPACT + AESMP ticket queue manager for GEF Operations. + Oversee and direct daily operational processes ... and procedures in accordance with direction given by all levels of management. + Supervises the staff on shift, ensures compliance with policies and procedures and monitors the staff's daily work. + Analyzes and maintains operational data and briefs all teams… more
- WestRock Company (Atlanta, GA)
- …SQL Server and/or Oracle. * Proficient in programming Perl, C++, VB6, MQ queue manager , COBOL. * Ability to independently translate functional requirements to ... software code for Web and/or desktop form factors. * Familiar with running a mission critical application in a high availability environment. * Knowledge of help desk software and help desk processes. * Ability to travel approximately 10%. * College degree or… more
- Robert Half Technology (New York, NY)
- …workload and calendar to meet our contractual SLA requirements * Inform the Service Desk Queue Manager and SM when you are unable to handle incoming requests to ... maintain our SLA commitments * Account for your time accurately and document your assigned tickets, along with updating our internal documentation according to best practices * Prioritize and escalate tickets, potential sales opportunities, and client care… more
- SSM Health (St. Louis, MO)
- …capacity issues to appropriate areas, responds to phone calls quickly, managers call queue , informs Manager /Director when placement conditions are near alert or ... crisis status per guidelines. + Works with physicians, patient care service staff, case managers to ensure appropriate and timely discharges. Escalates bed clean and discharge challenges when necessary. + Communicates with the Emergency Department and Surgery… more
- Actalent (Redlands, CA)
- …LVN Case Manager is a member of the Care Coordination team. The LVN Case Manager handles a queue of cases based on patients' last names. All new referrals ... are added to this queue after authorization by the clinical team. The Case Manager must be familiar with CMS criteria as each plan has different criteria. Case… more
- Rush University Medical Center (Chicago, IL)
- …of Customer Service phone are remedied at the time the call is received. 14. Supervisor/ Manager reviews work queue of accounts and various reports. Rush is an ... equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Position** Financial… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for ... GENESIS issues. + Responsible for constant monitoring of the queue to ensure adequate coverage and maintain the required...a minimum of 2 years serving as a project manager . + Must have a minimum of 3 years'… more
- Cushman & Wakefield (New York, NY)
- **Job Title** IT Support Manager - East Region **Job Description Summary** JOB DESCRIPTION Territory Manager REPORTS TO: Senior Manager , Service Management & ... within an assigned market. Management includes coaching, resource assignment, directed queue management, incident ticket analysis in support of Cushman Wakefield end… more
- PennyMac (Phoenix, AZ)
- …through the complete mortgage journey. A Typical Day The Customer Experience Manager will supervise and monitor Customer Service activities, ensuring staff provides ... customers while maximizing employee production and quality. As the Manager , you will provide oversight and coaching of...the performance of queues and processes + Manage daily queue and ensure all staff are adhering to schedules… more
- CVS Health (Blue Bell, PA)
- …convenient and affordable. CVS Media Exchange is hiring a Senior Ad Tech Support Manager . This role will report to the Lead Director, Ad Tech Operations. CVS Media ... CVS consumers, and convert CVS consumers to shoppers. The Senior Ad Tech Support Manager will be responsible for building out our client support program for CMX… more
- Insight Global (Pasadena, CA)
- Job Description Insight Global is looking for a Processing Manager to work for a large client in Pasadena. In this role, you will supervise and monitor customer ... the performance of queues and processes - Manage daily queue and ensure all staff are adhering to policies...experience - 5+ years of experience as a Loan Manager null We are a company committed to creating… more
- Dartmouth Health (Lebanon, NH)
- Overview Care Manager , RN - Capacity Coordination Center 4 x 10 hour shifts Days, with every other Weekend As part of a multi-disciplinary team, applies nursing ... at DH. . * Works with medical staff to appropriately re-prioritize transfer queue . Directs, coordinates, and updates patient transfer queue . * In collaboration… more
- Community Health Systems (Springdale, AR)
- **Job Summary** The Manager , Call Center oversees the daily operations, effectiveness, efficiency, and engagement of the assigned team responsible for delivering ... service and support services for internal and external customers. The manager monitors team performance, inbound volumes, service level performance standards,… more
- Endo International (Cranbury, NJ)
- …for talented individuals to join our team. **Job Description Summary** The Manager , Procurement & Production Planning, is responsible for analyzing and responding to ... systems to support analysis, and respond effectively and promptly. The manager is responsible for the tactical / administrative procurement activities, management… more
- Netflix (Los Angeles, CA)
- …change their plans at any time. Overview The Netflix Publishing Team is seeking a manager for multi-title and slate to join our team. Netflix is one of the world's ... at Netflix, which includes our Tudum.com site, Podcasts, our Queue Magazine and Written Communications. At Netflix, Publishing is...content strategies. About the Role: Join Netflix as a Manager of Multi-title and Slate, where you'll be at… more
- IHG (Washington, DC)
- …and deliverables which will involve interfacing with the supplier's Service Delivery Manager . Supplier oversight includes ticket queue monitoring, SLA ticket ... create a perfect atmosphere for guests and locals alike. **About the Manager of IT Services position** The Manager IT Services is a leader of a global team of… more