- Wilmington Savings Fund Society (Wilmington, DE)
- …business intelligence and enablement practices across the organization. This is not a remote position. The incumbent must have the ability to work onsite at a ... surveys, complaints, demographics, and transactional data.Manage the Customer Experience Research framework, facilitating research intake, execution of data… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Engagement initiative. Leads cross-functional projects to enhance customer experiences ( CX ) and integrates into Omnichannel capabilities across various customer ... team and individual efforts with business objectives and Customer Experience ( CX ) goals Stakeholder Engagement & Collaboration: Develops relationships with internal… more
- Iron Mountain (Trenton, NJ)
- …* BA/BS in business, marketing or related fields. * 3+ years experience in CX , research , strategy, or other transformational role with a provider of business ... solutions. * Subject matter expertise in Customer Experience, preferably with professional CX certification. * Understanding of best practice research techniques… more
- Mathematica (Columbus, OH)
- …journey. * Manage and conduct regular analysis of customer data, feedback, and CX industry research to identify trends, opportunities, and areas for improvement. ... Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager! The Client Experience Senior Analyst/ Sr. Manager works with… more
- Pfizer (New York, NY)
- …leaders. Comfortable with ambiguity **PREFERRED QUALIFICATIONS** + Strong knowledge of customer research methods, CX research preferred Work Location ... CX Insights. The CXBI leverages primary and secondary research to help create effective and engaging customer experiences...as needed by the business This role is NOT remote Last day apply: September 17th 2024 The annual… more
- Bristol Myers Squibb (Princeton, NJ)
- …to perform their roles effectively and compliantly. The Sr. Director WW FM CX Strategy is responsible for developing the global Field Medical Customer Experience (FM ... CX ) strategy and driving the evolution of all FM... strategy. + Conducts external Thought Leader / HCP research (eg through surveys) to collect and analyze insights… more
- ICF (Reston, VA)
- …with Client Experience ( CX ) professionals from across the organization to improve ICF's CX program. + Research CX best practices and identify potential ... of BD experts. We specialize in capture and proposal development, market research , data management and technology, training, price-to-win, and more. By providing a… more
- M&T Bank (Bridgeport, CT)
- …to tackle the problem. + Complete, and at times oversee, complex research , analysis, design, engineering and development efforts throughout the process of problem ... concept development. Engage cross functional colleagues (ie, business partners, CX partners, operations, technology, compliance) to ensure business objective… more
- M&T Bank (Wilmington, DE)
- …customer and employee to life, through the design, execution, and reporting of research results to drive strategic decision making within the company. Will primarily ... to leverage new AI capabilities for insights with the goal of amplifying CX /EX throughout the company. **Primary Responsibilities:** + Partner with line of business… more
- TestPros (Sterling, VA)
- …Section 508 / WCAG / ADA Accessibility Assessment, Customer Experience ( CX ), Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance ... (QA), Compliance, and Research and Development (R&D) services. TestPros is an Equal...and open, direct, respectful communications are highly valued. Location: Remote Responsibilities: + Conduct complete penetration tests, report on… more
- Mass Markets (SC)
- POSITION OVERVIEW REMOTE INSURANCE CUSTOMER SERVICE AGENT (UNLICENSED) We are hiring customer services agents who are positive and genuinely enjoy helping others. In ... Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve… more
- Mass Markets (NE)
- POSITION OVERVIEW REMOTE LICENSED PROPERTY & CASUALTY INSURANCE AGENT We are hiring licensed insurance agents who are positive, persuasive, and have the drive to ... Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve… more
- Mass Markets (AR)
- …first call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- iParametrics LLC (Irvine, CA)
- …directly to the Facility Solutions Regional Manager and will be supported by remote Facility Solutions Associates. Responsibilities: + Work on behalf of, and in ... trade partners during through plan development, inspections and ultimately the Cx testing process. + Competency surrounding utilization of all standard MEPF/building… more
- Advanced Technology International (Summerville, SC)
- …Level 4 years Job Details ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation's most pressing ... one of which is called the Customer Experience Hub ( CX Hub) and is focused on designing for the...system. **This position offers a hybrid schedule (in-office & remote /work from home) or an onsite schedule and flexible… more
- Carrier (Charlotte, NC)
- …program deployment in business to business (B2B) + You are adept at maneuvering CX platforms and customer master data + You have a strong background in culture ... the SalesForce or ERP repositories + Measure and plot CX insights on an insights for leadership review +...dashboards for tracking progress towards business goals + Solid remote team interaction skills + Experience in B2B environments… more
- University of Washington (Seattle, WA)
- …support to all three campuses, UW medical centers, and global research operations. UW-IT collaborates with University partners to advance teaching, learning, ... innovation, and discovery at the UW. UW-IT Customer Experience ( CX ) is a full-service organization providing 24x7x365 support utilizing the ITIL service management… more
- Insight Global (Sacramento, CA)
- Job Description Insight Global is seeking a Remote UX Designer in or around the Sacramento/San Francisco Bay Area to join an incredible team leading a major public ... individual will be responsible for working closely with the UX/ CX team to produce human-centered user experience design for...the UX Designer will take the qualitative and quantitative research results and translate that into a coherent and… more
- ServiceNow, Inc. (Santa Clara, CA)
- …and Support Business unit, that can also be leveraged throughout ServiceNow CX /EX & identify any microservices dependencies required for scalable implementation . ... foundational UX components that can be leveraged across the CX & EX digital ecosystem to drive consistency for...technical product management - working with data analytics, user research , and product design to produce detailed technical solution… more
- Citigroup (New York, NY)
- …Designs potential solutions to jumpstart business conversations + Conducts Design Research and design thinking experiments to validate hypotheses, drafted designs, ... decision makers confidence to move forward. + Works with CX and business teams to articulate and advocate for...thinking and related methodologies + Workshop facilitation skills, both remote and in person, with a variety of participants… more
