- Merck & Co. (Durham, NC)
- …impacting supply within the daily, weekly, and monthly IPT management processes.Actively lead the daily Tier 1 Process and participate in the Tier 2, as ... This individual must actively manage his/her team to reliably support customer demand (including employee development, routine coaching sessions, recognition, and… more
- Percepta (Melbourne, FL)
- …for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures ... you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being...phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident… more
- Creative Financial Staffing (Coral Gables, FL)
- …2% - VESTED DAY 1 Promote from within culture Ability to work remote or hybrid What the Senior Manager of SEC Reporting will do: External Financial Reporting ... department is a CPA and came from a top tier or Big 4 firm 14 acquisitions last year,...subsidiary submissions of revenue and accounts receivable, disaggregated by customer , type of work and contract type. This includes… more
- Merck & Co. (Millsboro, DE)
- …category/subcategories sourcing strategies and stakeholder management, including tier meeting attendance.Category/Subcategories Stakeholder Engagement - Understand ... Membership of one or more category teams using the techniques and content created in 1 ) to 11) above as input in the creation of breakthrough strategies. Be able to… more
- Beacon Hill (Atlanta, GA)
- …Relations SpecialistFully remote , 25/hour +, contract to hire.RESPONSIBILITIES* Handle escalated queries from tier 1 and 2* Tier 3 ER case management & ... plus* Demonstrated experience of, and focus on, proactively managing customer relationships* Must possess demonstrated understanding of continuous performance… more
- Butler Aerospace and Defense (East Syracuse, NY)
- …us refer customers to the appropriate department * Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... We serve all of North America, including Canada. Our customer base are end users of our equipment. We...also responsible for triage of remote access or wifi capable products such as thermostats.… more
- Rose International (Winchester, KY)
- …in a team environment. 6. Good Oral and written communications skills.Roles & Responsibilities: 1 ) Remote support of Windows XP, Windows 7, Windows 8, iOS. 2) ... Support / Desktop Support Professional who will be responsible for providing Tier 2/3 helpdesk support for field technicians using wireless connections with Windows… more
- Trinity Health (Livonia, MI)
- …content, strategy and operations for the knowledge base, direct access / self-service and Tier 1 (HR call center and electronic inquiry) services and inquiries ... team that owns the content development and management for Tier 0 and Tier 1 ...metrics (service level agreements and key performance indicators) and customer feedback. 16. Works collaboratively with other leadership to… more
- Trinity Health (Livonia, MI)
- …support in a timely manner. Provides leadership to Specialty Services and customers that receive both Tier 1 and Tier 2 services from a small or dedicated ... for initiation, diligence, planning, resource determinations, monitoring, coordination with and handoff to Tier 0/ 1 support, Tier 2 issues and escalations… more
- Insight Global (Boston, MA)
- …spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. ... - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst ( 1 -2 years) - Proven expertise with positive customer service skills and… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...and related outages, degradations, and issues. This is a customer facing position that requires significant experience in … more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job Type Full-time Description The Tier ... and trouble-shooting support. This is the basic level of customer support. The Tier I Engineer is...through qualifying questions over the phone and may use remote applications to diagnose the needs + Uses and… more
- BCMC (Arlington, VA)
- …introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks ... BCMC is supporting a US Government customer on a large mission critical development and...production and test environments. Responsibilities: * Supports and provides Tier I (Help Desk) and Tier II… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. ... primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help… more
- Red River (Chantilly, VA)
- Job Description We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is ... customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble...(SOPs) + Act as the point of contact for customer incidents reported by telephone, email and remote… more
- ManTech (Glen Burnie, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Senior** ** Tier 1 Help Desk Support Services ... contact, when an active line of communication is first established with the customer using the supported remote desktop control application. + Resolving all… more
- CACI International (Washington, DC)
- NOC Tier 1 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...make a difference. **More about this role:** As a Tier 1 NOC Network Technician, you'll be… more
- US Signal Company LLC (Indianapolis, IN)
- …of managed services and professional services. We are seeking a Technical Support Agent ( Tier 1 ) - NIGHTS to join our team in Indianapolis, Indiana. This ... relation to trouble for accurate ticket documentation. * Work customer trouble tickets * Perform escorts and remote... customer trouble tickets * Perform escorts and remote hands for customers at the data center. *… more
- Randstad US (Atlanta, GA)
- bilingual tier 1 support. + atlanta , georgia ( remote ) + posted 5 days ago **job details** summary + $19 - $19.01 per hour + temp to perm + high school + ... per hour shift: First work hours: 8 AM - 1 AM education: High School Responsibilities A customer... 1 AM education: High School Responsibilities A customer service representative supports customers by providing helpful information… more
- Cayuse Holdings (Pendleton, OR)
- …assigned. **Qualifications** Minimum Qualifications: + High School diploma or GED required + 1 year of Service/Help desk or customer service support experience + ... USD $13.20 - USD $16.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1556/ tier - 1 .0-helpdesk-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-OR-Pendleton_ **ID** _102383_… more
