- BAE Systems (Jacksonville, FL)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst**...or large enterprise environments + Proven ability handling basic remote support for high-performance computing and peripherals… more
- BAE Systems (St. Louis, MO)
- …innovative IT solutions that enable our customers to achieve their missions. As a **Lead Tier 2 Remote Support Analyst** , you'll play a critical role ... values innovation, teamwork, and customer satisfaction. As a Lead Tier 2 Remote Support Analyst,...root cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends,… more
- Patterson Companies, Inc. (Detroit, MI)
- …believe that they build a stronger and successful organization. **Job Description:** The Support Specialist - Tier I properly responds to inbound and outbound ... customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries...and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents… more
- Insight Global (Oak Brook, IL)
- …Skills and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join ... others. Qualifications: * 2+ years of experience in a Tier 1 IT Support or...phone etiquette. * Ability to work independently in a remote environment with a reliable internet connection. * Comfortable… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report on ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job...remote sites. The Technician will provide daily operational support as a member of a 24/7 operations center… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center) Date: Dec 2, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... Hybrid, Onsite or Remote : Hybrid AOS/Ashland City, TN AO Smith is a...ensuring equipment is ordered, installed, maintained, and functional. Technical Support Agents work to assist callers in repair rather… more
- Chenega Corporation (Arlington, VA)
- …the smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or ... **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...modifications to reduce user problems. + Provide local and remote Technical Support Services for end-user … more
- The ODP Corporation (Toledo, OH)
- …problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take appropriate ... **Overview** The T1 Customer Support Representative is responsible for resolving problems and...services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs… more
- Leidos (Washington, DC)
- …for quick customer resolution. Understands Service Level Agreements/Service Level Objectives (SLAs/SLOs) and the Tier 1 role in support of meeting SLOs. + ... users. + Addresses customer escalations and works closely with Tier II, Tier III, application owners and...a minimum of 1 year of customer support , deskside or remote support … more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- … experience, including Tier 1 and Tier 2 support responsibilities . Experience with remote desktop tools, ticketing systems, and ITSM platforms ... or related discipline Program Description: The program provides comprehensive Tier 1 , Tier 2, and... 1 , Tier 2, and Tier 3 IT Infrastructure Support services to… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to end users. The ideal technician will have 2+ years of IT ... NIPRNet circuit + Establish VPN with CAC connectivity to support remote users + Support ...the contractor's legal duty to furnish information. 41 CFR 60- 1 .35(c) UIC Government Services (UICGS / Bowhead) provides innovative… more
- Nightwing (Pensacola, FL)
- …(tiered support model), using an Incident Management System. + Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- Cayuse Holdings (Pendleton, OR)
- **Overview** ** Tier 1 .0 Helpdesk Specialist - DAY SHIFT** **The Work** The Tier 1 .0 Helpdesk Specialist acts in a customer service capacity responding to ... + 1 year of Service/Help desk or customer service support experience. + Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS… more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL...maintenance. This is the first level of technical customer support . The Tier I Engineer has a ... (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) * IT Apply Job Type Full-time Description The Tier I Engineer is responsible for various managed IT… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …our customers operate while you advance your career. Join GDIT as a **GCCS** ** Tier 1 Administrator** and build an impactful career in enterprise IT, ... are driven and resourceful like you. **MEANINGFUL WORK AND PERSONAL IMPACT:** As a **GCCS Tier 1 Administrator** , the work you'll do at GDIT will be impactful… more
- Insight Global (Edina, MN)
- Job Description A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part ... of the IT HR Technology team and will provide support for incoming technical requests while assisting with provisioning...Qualifications: * Experience working with ticketing systems. At least 1 year in a fully remote environment… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1 ) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... reliable and efficient IT operations for both on-site and remote users. This role is stationed at Oak Ridge,...Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support ,… more
- CACI International (Sterling, VA)
- …as well as work with software development and systems administrators by: + Provide second- tier support to end-users for PC, server, and mainframe applications or ... of Homeland Security (DHS). As a member of the ITI2. 1 Team, you will support the men...software. + Reproduce, diagnose, and resolve user-reported issues, providing remote support for network and desktop hardware/software… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC...locale. + Works independently with some supervision. + In remote locations must function as independent engineering, maintenance, and… more
- Robert Half Technology (Nashville, TN)
- …Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of ... Tier 2 or Tier 3 support teams, ensuring efficient problem resolution. + Remote...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support… more