- FirstBank PR (San Juan, PR)
- Senior Business Analyst (Market Research) Customer Experience Strategy Department - FirstBank PR Our Company At FirstBank PR, we strive to be a trusted advisor ... number one place for you. A Brief Overview The Market Research Analyst is responsible for managing, analyzing, and synthesizing third-party research, internal… more
- City National Bank (Los Angeles, CA)
- …on candidate experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or VP...stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the … more
- Warner Bros. Discovery (New York, NY)
- …are supported, here you are celebrated, here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, ... and day-to-day implementation of the CX self-service insights program. You'll design and maintain clear...to both technical and non-technical stakeholders as well as senior leadership. + Strong understanding of current AI landscape,… more
- Coinbase (Richmond, VA)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst , Compliance TMS Operations within the CX Compliance team, you ... and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our...* Advanced degree in business, finance, or customer experience ( CX ) * Proficiency with tools such as Google apps,… more
- UPMC (Pittsburgh, PA)
- UPMC is hiring a Senior Systems Analyst to join their ISD Revenue Cycles team. This opportunity offers opportunity for additional training and for career ... Under the general direction of the management team and senior staff, the Systems Analyst - ...and Clearances:Preferred Licensure:ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure LibraryUPMC is an Equal… more
- UPMC (Pittsburgh, PA)
- UPMC is hiring a Systems Analyst - Senior (EPIC) to join their very collaborative team who enjoys working hard and playing hard. If you have EPIC experience, ... Under the general direction of the management team and senior staff, the Systems Analyst - ...and Clearances:Preferred Licensure:ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure LibraryUPMC is an Equal… more
- UPMC (Pittsburgh, PA)
- **UPMC is looking for a Systems Analyst Senior to join their team. This will be a Hybrid role Typically from home, but does require travel at least monthly ... of the Bridges OpTime and Anesthesia management team and senior staff, the Systems Analyst - ...Preferred Licensure: ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library Act 34 **UPMC… more
- Parker Hannifin Corporation (Cleveland, OH)
- Digital & IT Senior Analyst - Website Optimization and Compliance Location : CLEVELAND, OH, United States Job Family : Information Technology Job Type : Regular ... websites achieve top SERP visibility while elevating digital customer experience ( CX ) through measurable performance improvements and content quality standards. +… more
- Arizona Public Service (Phoenix, AZ)
- Business Operations Analyst Senior Apply now " Date: Dec 7, 2025 Location: PHOENIX, AZ, US, 85021 Company: APS Our present and future success depends on the ... Succeed Together. Summary APS is seeking a Business Operations Analyst , Senior to act as System Subject...communications and escalate issues in coordination with Customer Experience ( CX ) teams + Handle customer claims, complaints, and support… more
- Bath & Body Works (Reynoldsburg, OH)
- …well as Customer and Consumer sentiment through in-house and vendor-led approaches. The Senior Market Research Analyst is a key partner in providing ... quantitative and qualitative techniques. Preferred experience with: Customer Experience ( CX ) tracking, including NPS and text analytics and Digital/eCommerce… more
- Stanford Health Care (Newark, CA)
- …**This is a Stanford Health Care job.** **A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...a clear, impactful way. Preferred: Experience with Genesys Cloud CX , NICE inContact, Avaya CMS, Amazon Connect, or similar.… more
- Blue Cross and Blue Shield of Louisiana (Baton Rouge, LA)
- …is preferred for all positions. **POSITION PURPOSE** . The Digital Experience Analyst is responsible for defining and executing against mass and targeted, member ... and the full customer journey + Supports Lead and Senior Digital Experience Analysts in managing a specific set...software tools require + Experience utilizing a breadth of CX Metrics and analytics (including: NPS, eNPS, CSAT, CES,… more
- Subaru of America (Camden, NJ)
- …ability to analyze, understand, and create linkages between customer experience ( CX ), business processes, and information technology (IT) solutions. + Ability to ... - Professional growth and development opportunities - Direct partnership with senior leadership - Formal Mentorship Program - LinkedIn Learning License Visit… more
- Capital One (Wilmington, DE)
- Senior Business Manager, Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique opportunity to own ... and analysis of the Retail Bank's entire Customer Experience ( CX ) measurement system. Your expertise will not just inform...and analytics used by the Retail Bank President and Senior Leadership Team to set priorities and make investments.… more
- S&P Global (New York, NY)
- …Level (for internal use):** 12 **Team:** S&P Global Ratings **The role: Agentic AI Senior Software Engineer** **Location:** NJ or NY (2 days onsite a week) **Role ... Summary** This ** Senior role** anchors the **Agentic AI strategy** within the...+ Ability to work across **Product** , **Engineering** , ** CX ** , and **Transformation** teams. **Preferred Qualifications** + Experience… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …us to innovate on behalf of our customers. Overview: Data & AI Governance Analyst will support and assist adoption, of the Enterprise-wide Data & AI Governance ... Data & AI governance roadmap across various domains like Customer, Flight Ops, CX , Digital, Loyalty, Finance, HR, etc. + Participate in the selection, implementation… more
- Coinbase (Salem, OR)
- …automation, and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team… more
- Capgemini (Atlanta, GA)
- …or virtual agents, preferably in the telecom domain. . Experience with Dialogflow CX , including flow design, fulfillment, and testing. . Proficiency in Python for ... developing webhook services and automation scripts . Experience with webhooks, RESTful APIs, and backend integration patterns. . Familiarity with telecom systems such as CRM, billing platforms, and IVR. . Hands on knowledge using Gen AI, Playbooks & CCAI… more
- Stantec (Chicago, IL)
- …ability to offer solutions to general technical problems. - Works in conjunction with Senior Cx Authority to prepare project deliverables per the client's intent ... us and design your place with Stantec. Your Opportunity The Commissioning Analyst performs basic technical and project management duties under the supervision of… more