- UCLA Health (Los Angeles, CA)
- …& ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager and oversee the ServiceNow Platform and integration of ITSM ... and non-UHIT stakeholders. This role is responsible for ServiceNow and ITSM request intake, workflow development, queue management, project and resources management,… more
- Travelers Insurance Company (Hartford, CT)
- …Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change ... and other parties for the adoption and integration of ITSM process that supporting attainment of corporate... audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management.… more
- ServiceNow, Inc. (Santa Clara, CA)
- …both customers and internal executive teams. They work with cross-functional projects, senior -level executives, and customers to deliver a unique set of guiding ... If you require a reasonable accommodation to complete any part of the application process , or are unable to use this online application and need an alternative… more
- SOS International LLC (Fort Huachuca, AZ)
- … Senior SME** in **Fort Huachuca, AZ** . The ITIL Senior SME is the overall ITSM process manager and applies an ITSM process -based approach to ... task managers, external organizations, and other internal technical areas for all ITSM process responsibilities. **Essential Job Duties** + Responsible for all… more
- Trinity Health (Livonia, MI)
- …manages the departmental budget. **PREFERRED SKILLS AND EXPERIENCE** Serves as the Process Owner for multiple ITSM processes including Configuration Management, ... Oversees the design, implementation, and ongoing maintenance of these ITSM processes. A Manager with the ability...leadership behaviors, practices and decisions. + Serves as the Process Owner for multiple ITSM processes and… more
- SRP (Phoenix, AZ)
- …role provides oversight and guidance of the end-to-end ITIL and related ITSM process , including service levels, risk, capacity, availability, service continuity, ... for career development, community service, and networking **Summary** The Senior ITIL Analyst serves as process owner...discovery, & CMDB/CSDM Reporting. Reporting to the Sr Manager , IT Governance & Service Management, the Sr ITIL… more
- HUB International (Chicago, IL)
- …and support to drive business value as designed. The Service Transformation Manager partners closely with HUB service owners to develop baseline, status, and ... and user support strategies to the service design. The Manager will partner closely with our ServiceNow Solution ...reports, and presentations to communicate findings and progress to senior management and service owners. + Track and report… more
- Walmart (Sunnyvale, CA)
- …from concept to deployment. **What you'll do -** + As systems engineering manager in Data Ventures, you will be responsible for managing the production support ... TTD, TTE, TTR) to remediate systemic issues and address process gap to proactively reduce incidents. + Experience working...and resolving the issues. + Experience and knowledge of ITSM Support processes and related tools is mandatory for… more
- Netsync Network Solutions (Tampa, FL)
- …of the NOC Manager - Network, the Network Operations Center (NOC) Senior Network Engineer is responsible for creating and evolving internal IT network and ... reliable delivery of our clients Network Infrastructure services. The Senior Network Engineer will train and mentor all members...enhancements to deliver a feature rich NOC + Recommend process improvements to drive efficiency + Monitor and test… more
- Amazon (Seattle, WA)
- Description We are seeking an experienced and driven Senior Product Manager to join our Infrastructure Platform Management team. You will play a crucial role in ... in an enterprise environment, with a deep understanding of the core ITSM , Knowledge Management, and Workforce Optimization process areas and capabilities.… more
- McAfee, Inc. (San Jose, CA)
- **_Job Title:_** Senior Systems Engineer - Directory Services **_Role Overview:_** Do you want to be an integral part of modernizing and securing McAfee's Active ... you enjoy sharing your knowledge and mentoring others? The Senior Systems Engineer, Directory Services position might be what...to reduce ticket overhead. Our environment and your supportive Manager make it possible to maintain a healthy work/life… more
- Ensono (Columbus, OH)
- …to Ensono mainframe clients as they relate to Mainframe DB2 systems. Position reports to Senior Manager - Mainframe Database **Key Areas of Focus for this Role** ... Senior Mainframe DB2 System ProgrammerRemote - United StatesJR010397...efficiently manages resources and allows timely implementations. + Follow ITSM change control procedures **What the Ideal Candidate Brings… more
- General Dynamics Information Technology (Falls Church, VA)
- …GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. To be successful in this position you need to be collaborative and ... role. You will be interfacing with the client and senior staff. Therefore, you should be articulate in your...and scripts. + Implement, configure, update, and maintain STIG Manager servers and scripts. + Implement, configure, update, and… more
- Ensono (Weehawken, NJ)
- Senior CICS Systems ProgrammerWeehawken, NJJR010850 Position Summary Provide premium software support and services to Ensono mainframe clients as they relate to ... onsite position to support a client. Position reports to Manager , MF Programming Key Areas of Focus for this...for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions. + Provide… more
- Ensono (Columbus, OH)
- Senior Mainframe DB2 Systems ProgrammerRemote - United StatesJR010933 **Position Summary** Provide premium software support and services to Ensono mainframe clients ... as they relate to Mainframe DB2 systems. Position reports to Manager - Mainframe Database **Key Areas of Focus for this Role** + Fulfill customer service requests… more
- System One (Tulsa, OK)
- …compute, storage, network, and security across multiple knowledge domains. + Applied process knowledge including Project Management, ITSM , and ITIL. Experience ... coordinating workloads. This position reports to the Solutions Architecture Manager . PRIMARY PURPOSE OF JOB + Responsible for defining...Research and document strategic plans to help move IT process and technology forward. + Assist in the creation… more
- EM Key Solutions, Inc. (Washington, DC)
- Washington, DC, USA | Contract Testing and Evaluation (T&E) Program Manager Hybrid Position : This hybrid work model provides on-site support in the Washington, DC, ... Key Solutions seeks a Test and Evaluation (T&E) Program Manager to support the Defense Health Agency (DHA) Program...the T&E PSB + Set the IT Service Management ( ITSM ) Practice strategy, lead tactical execution, and contribute as… more
- HUB International (Chicago, IL)
- …and is seeking a motivated leader to head our DevOps team. The ** Manager , DevOps** will lead the teams responsible for building the delivery pipelines, automations, ... Designers, Solutions Architects, Application Development Managers, Cloud Engineering and ITSM /Tooling Teams, Agile Scrum and Program Management Teams, Internal… more
- SAIC (TN)
- …Desk. SAIC leads the way to provide customer-centric IT Service Management ( ITSM ) focused on improving service and leveraging processes and strategies with an ... emphasis on accelerating support delivery. As the Service Delivery Manager , you will be responsible for the overall performance and management of Service Desk… more
- US Tech Solutions (Cambridge, MA)
- …+ Worked within a global stakeholder environment + Preferably introduced **operational process for service management (eg, ITSM or equivalent operational ... **Job Description** The Finance team is looking for a project manager to lead and **manage finance-related projects** from inception to completion, ensuring… more
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