- Travelers Insurance Company (Hartford, CT)
- …accountability for management and stakeholders, ensuring the adoption and integration of ITSM processes to achieve corporate goals. Independent and critical ... improving production engineering practices. Ensure alignment of engineering practices with ITSM processes . Engage with Software Engineering chapter for… more
- Baird & Warner (Chicago, IL)
- …for homebuyers and sellers to realize their real estate dreams. Job Summary The ITSM and Service Manager is responsible for overseeing the daily operations of ... aligning them with business objectives. Using the ITIL framework, the manager will drive continuous service improvement, manage major incidents and changes,… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced ** Senior IT Service Desk Manager ** to support a large, high-profile DOD contract in **Fort Belvoir, ... agent, driving cultural evolution and advancing the adoption of ITIL4 processes and ServiceNow functionality. The program provides enterprise-wide IT support to… more
- Howmet Aerospace (Pittsburgh, PA)
- …(CSDM) + IT Asset Management (ITAM) + Discovery + Service Mapping + Patterns + Data Manager + Experience with ITSM processes , including but not limited to IT ... in Pittsburgh, PA. The Senior IT Service Manager serves multiple roles within the ITSM ...to IT Change Management. The candidate will govern these processes and lead the weekly change control meetings. The… more
- St. Luke's Health System (Boise, ID)
- **Overview** St. Luke's Health System is seeking a Senior IHT Process Manager to join our Enterprise Service Management (ESM) team with the ServiceNow Platform. ... The Senior IHT Process Manager is responsible for...of multiple Enterprise Service Management (ESM), IT Service Management ( ITSM ) processes based on the Information Technology… more
- NVIDIA (Santa Clara, CA)
- …by great technology-and amazing people. At NVIDIA, we are seeking a highly skilled Senior Engineer Operations Manager to join our world-class NGC Cloud team. In ... Coordinate incident, problem, and process adjustment procedures in alignment with ITSM guidelines + Collaborate with multi-functional teams to identify operational… more
- Deloitte (Dallas, TX)
- Cyber Digital Identity and Access Management CyberArk Senior Solution Delivery Manager Our Deloitte Cyber team understands the unique challenges and ... security, business transformation, and continuous compliance. Work You'll Do As a Senior Solution Delivery Manager , you will: + Demonstrate advanced… more
- ServiceNow, Inc. (Dallas, TX)
- …org (part of the Global Learning and Development group) is seeking a Senior Program Manager to lead government- and large workforce-skilling initiatives across ... 500(R). Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways… more
- Signature Aviation (Orlando, FL)
- …integrations (REST/SOAP APIs, LDAP, SSO, Active Directory). + Experience supporting ITIL-based ITSM processes and managing CMDB, asset management, or service ... Signature Aviation is seeking a dynamic and highly skilled Senior ServiceNow Administrator to manage and enhance our enterprise ServiceNow platform. Reporting to the… more
- Serco (Washington, DC)
- …this position $141213.25 - $282427.55 **Position Description & Qualifications** The Senior Manager , Service Operations oversees Serco North America's frontline ... function. + Ensure consistent execution of ITIL-based service management processes : Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer… more
- Palo Alto Networks (Santa Clara, CA)
- …Career** We are seeking an experienced, technically deep, and strategic Product Manager to drive the vision, strategy, and execution for our Proactive Operational ... expertise in network and security health management, NOC and SOC team processes , and troubleshooting and remediation workflows within large, complex deployments +… more
- Robert Half Technology (Charlotte, NC)
- Description Robert Half is building a pipeline of Senior IT Project Managers to support anticipated infrastructure and application initiatives, including system ... and resource forecasts + Lead risk management, issue resolution, and change control processes + Partner with business leaders and technical teams to ensure alignment… more
- Vanguard (Wayne, PA)
- …SLAs, KPIs, and user satisfaction targets are met. + Implement ITIL-based processes for incident, problem, and change management. + Drive automation, self-service, ... workplace technology, or IT operations, with at least 5 years in a senior leadership role managing large, distributed teams. + Proven track record of leading… more
- Marriott (Bethesda, MD)
- …and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes . + Develop and manage scripts and workflows for task automation and ... web services, and other integration methods. + Orchestrate and automate cross-platform processes and data exchanges to improve efficiency. + Use the Setup Assistant… more
- SAIC (Washington, DC)
- **Description** The Senior Integrator will provide systems integration and systems administration support for Operations and Maintenance (O&M) and various high-level ... supports and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager , Delinea Privilege Manager , Varonis, and multiple technologies. The… more
- Beth Israel Lahey Health (Charlestown, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Senior Field Support Technician interacts with all levels of BILH colleagues ... service and various information technology areas. On a day-to-day basis, the Senior Field Support Technician ensures proper operation and support of PC's, printers,… more
- Leidos (Fort Belvoir, VA)
- **Description** This ** Senior ** **IT Service Management ( ITSM ) Problem Manager ** position is a specialized role within the DTRA I3TS program. This unique ... underlying problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. + Reporting: Generate reports on problem… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a ** Senior ** **ServiceNow Platform Administrator** to support our USSS Network Operations and Security Center (NOSC) ... + Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). + Perform regular system… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This ... DC and is a hybrid remote position. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.… more
- Northramp LLC (Reston, VA)
- …SharePoint, and modern collaboration and analytics tools. + Familiarity with ITSM processes , performance management frameworks, ServiceNow, and multi-vendor IT ... IT Performance Metrics & Customer Experience Senior Leader + Reston, VA + Type: Full-time...+ Reston, VA + Type: Full-time + Min. Experience: Manager Opportunity Northramp is looking for an IT Performance… more