- LiveRamp (San Francisco, CA)
- …a system administrator for an ITSM system, preferably FreshService or Jira Service Management** + **Experience with Google gSuite, and Microsoft Office** + ... **Familiarity with the following tools:** + **Jamf, Workspace One, or MS Intune Administration** + **Crowdstrike, Netskope and other security tools** + **asset management software** + **Experience with hardware procurement, with vendor management experience a… more
- General Dynamics Information Technology (Fort Meade, MD)
- …**US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist ** **- Senior ** **- TS/SCI** **required** Transform ... technology into opportunity as a **Help Desk Support Service Specialist ** **- Senior ** with GDIT. A career in enterprise IT means connecting and… more
- Alliance Defending Freedom (Lansdowne, VA)
- …visit www.adflegal.org/about-us/careers to view our Statement of Faith and Doctrinal Distinctives. Senior Help Desk Specialist Alliance Defending Freedom is ... looking for a highly skilled Senior Help Desk Specialist to...timely and proper fashion and in accordance with stated service level agreements (SLA's). + Perform diagnostic testing and… more
- ManTech (Glen Burnie, MD)
- …is seeking a motivated, career and customer-oriented ** Senior ** **Tier 1 Help Desk Support Services Specialist ** to join our team in the **Herndon, VA** ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- Cayuse Holdings (Reston, VA)
- …- USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service - specialist senior ... through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT technical...for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost… more
- Koniag Government Services (Albuquerque, NM)
- **Kadiak** **Job ID 24200061** Kadiak, a Koniag Government Services company, is hiring a Service Desk Support Specialist to support our Federal client in ... three weeks paid time off, and more. **Position Overview:** Service Desk Support Specialist performs...problems immediately, while more complex problems are elevated to senior or supervisory personnel. + Perform tests during application… more
- University of Washington (Seattle, WA)
- …group and the Finance & Administration group. We have an outstanding opportunity for a ** Service Desk Specialist ** . Under the general direction of the IT ... Operations Manager as a member of the BIT service desk team, this position will manage,...enabling them to complete their duties using technology. The Senior Computer Specialist provides end-user hardware and… more
- Patterson Companies, Inc. (Effingham, IL)
- …to Patterson and believe that they build a stronger and successful organization. The IT Service Desk Specialist I will properly triage incoming user requests ... established department processes and procedures and escalate incidents to the Service Desk Senior Specialists Assignment Queue as needed. + Communicate… more
- ManTech (Herndon, VA)
- …network related problems, questions, and use. + Provide training and guidance to junior service desk personnel. + Provides resolutions to out of the ordinary ... seeking a motivated, career and customer-oriented **Tier 2 Help Desk Support Services Specialist SME** to join...users. If unable to diagnose problem, will work with Service Desk management or Tier 3 to… more
- Nexagen Networks Inc (Rock Island, IL)
- …awarded a Five-Year Defense Contract and has an immediate opening for IT Help Desk Job Location: Rock Island, IL Job Clearance: Must be a US Citizen Qualifications: ... mainframe applications and hardware. Handles problems. that the first-tier of help desk support is unable to resolve. May interact with network services, software… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist ** to join our team in the DMV area. ... + Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes. +… more
- Federal Reserve Bank (Washington, DC)
- Currency Issuance & Operations Specialist - Currency/Board Currency Desk - R024508 Primary Location : DC-Washington : Employee Status : Regular Overtime Status : ... shipment orders (BEP to RB and Fed-to-Fed) that support that plan Partner with senior staff, RB cash offices, FCS, and carriers to address shipment issues and… more
- ManTech (Norfolk, VA)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist I** to join our team in **Norfolk, ... provides documentation as needed. + Documents incidents using help desk systems or tools. + Escalates problems to appropriate...up user profiles, or re-set passwords. + Fulfills all service level standards for response time and quality. +… more
- City of New York (New York, NY)
- …will also supervise the work and activities of Junior, Mid-level, and Senior Service Technicians. Administering and delivering ongoing modern workplace tools ... to ensure top quality solutions are available to aide Service Desk and operational staff. Monitoring and...Operations and supervise the activities/work of Junior, Mid-level, and Senior Service Technicians. Develop and maintain all… more
- Wayne State University (Detroit, MI)
- …event monitoring systems, and non-routine operational duties. Help Desk Analyst - Senior This is the specialist level position and is assigned to perform ... new approaches, methods, procedures and enhancements to improve Help Desk performance and achieve optimal customer service ...Help Desk performance and achieve optimal customer service standards. Participate in Help Desk outreach… more
- Tri-State Generation and Transmission Association, Inc. (Craig, CO)
- …and/or skill level. **Responsibilities:** + First level of support as a member of the Service Desk answering Service Desk phone calls, responding to ... Specialist I, job grade 6, IT Client Support Specialist II, job grade 7; or IT Senior...Responsible to manage Cherwell tickets assigned to the HQ Service Desk queue including proper management of… more
- Insight Global (Philadelphia, PA)
- …for Helpdesk or service desk background Demonstrate strong customer service and IT support skills, catering to senior clients and employees Experience ... service and IT support skills, catering to both senior clients and employees. Patience and a commitment to...IT support, preferably with a background in Helpdesk or service desk , is required. The candidate should… more
- University of North Carolina at Charlotte (Charlotte, NC)
- …and statements requiring interpretation and analysis of accounting records. The Senior Research Administrator, Reporting, and Compliance Specialist will monitor ... we service , internally and externally. The Reporting and Compliance Specialist will communicate with agencies regarding external audit reviews and any other… more
- Chenega Corporation (Springfield, VA)
- …service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk This position is contingent upon contract award and ... Senior Helpdesk Specialist - VA Springfield, VA...or route user support calls to appropriate IT Help Desk + Attempt First Call Resolution (FCR) for all… more
- Chenega Corporation (Fort Belvoir, VA)
- …Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist ... Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to ...service requests for desktop support. + Respond to service requests, enter them into the ticketing system, and… more
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