- Accenture (Atlanta, GA)
- …to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS ... and technology partners to design & deliver Service -focused solutions Plans and estimates delivery work...Here's what you need: 6+ years of experience in technology transformation, with a focus on CCaaS … more
- PwC (San Diego, CA)
- …smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that ... organisations in order to keep up with the changing nature of customers and technology . We make impactful decisions by mixing mind and machine to leverage data,… more
- Oracle (Indianapolis, IN)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. Measurable improvements in request containment, service efficiency and cost reduction. On-time delivery of AI Agent… more
- Accenture (Columbus, OH)
- …agents. You've previously led a customer support transformation and understand large scale technology delivery . You understand how to identify and quantify cost ... and technology capabilities so they can deliver optimal customer service experiences Collaborate across teams, from visual designers to developers and data… more
- Cognizant (Richmond, VA)
- …experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ... Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service . As a proven leader and experienced Salesforce Architect, you will… more
- PwC (San Jose, CA)
- …that highlight cost savings Analyzing business outcomes opportunities for clients Applying technology to enhance customer experience Familiarity with CCaaS , CRM, ... of client engagements focused on contact center transformation Demonstrating consistent delivery of measurable improvements in customer service performance and… more
- Walmart (Bentonville, AR)
- …Manager to lead the strategy and evolution of our Contact Center as a Service ( CCaaS ) platform. This leader will drive the roadmap for next-generation customer ... with engineering, operations, UX, and business partners to ensure our CCaaS platform delivers measurable impact on efficiency, scalability, and customer satisfaction… more
- OneMain Financial (New York, NY)
- …feedback, data insights, and analytics to shape product features and improve overall service quality. + Conduct user research and gather agent and customer feedback ... to translate product requirements into technical specifications and ensure successful product delivery . + Work closely with design teams to create intuitive and… more
- Leidos (Gaithersburg, MD)
- …skilled **Senior Technical Project Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a ... in solution architecture with hands-on experience in technologies such as CCaaS , CRMs, telephony systems, and related platforms. The Senior Technical Project… more
- System One (Washington, DC)
- …government contract) Certifications Required: Salesforce Certifications including Administrator and Service Cloud; PMP Certification. We are seeking a highly skilled ... Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal… more
- ABBTECH Professional Resources, Inc. (VA)
- …a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal ... background in solution architecture with hands-on experience in technologies such as CCaaS , CRMs, telephony systems, and related platforms. The IT Project Manager… more
- Kyndryl (Oklahoma City, OK)
- …integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation ... customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Oracle (Columbus, OH)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, service efficiency and cost reduction. + On-time delivery of AI… more
- CVS Health (Woonsocket, RI)
- …multiple CRM desktop application teams, ensuring consistent agile practices and delivery standards + Build productive relationships with technology partners ... day. **Position Summary** As the Senior Manager of Process Innovation and Technology (PIT), you will provide strategic leadership in the exploration, development,… more
- Public Storage (Plano, TX)
- …As a cross-functional leader, you will guide the full lifecycle of solution delivery , from requirements gathering and call flow design to system integration and ... responsible AI practices. **Key responsibilities include:** + **Product Support & Agile Delivery ** : Own and manage the product backlog, translate business needs… more
- Blue KC (Kansas City, MO)
- …collaboration and productivity. + Monitor key performance indicators (KPIs) for service delivery , incident response, and user satisfaction, implementing ... infrastructure, including administration of **NICE Contact Center as a Service ( CCaaS )** , call routing, and IVR...Develop and maintain an enterprise roadmap for end user technology , ensuring readiness for emerging tools and features in… more
- Fiserv (Omaha, NE)
- …**Experience that would be great to have:** + Experience with Contact Center as a Service ( CCaaS ) platforms such as Genesys, Five9, or Amazon Connect. + Exposure ... on the planet. **What you'll do:** + Collaborate with business and technology stakeholders to identify AI/ML opportunities and design scalable solutions. + Develop… more
- Cognizant (Bridgewater, NJ)
- …experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ... Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service . As a proven leader and experienced Salesforce Architect, you will… more
- Deloitte (Dallas, TX)
- …drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology , and creativity to ... + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including integrations to common desktop applications… more
- Capgemini (El Paso, TX)
- …years of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for ... with companies to transform and manage their business by harnessing the power of technology . The Group is guided everyday by its purpose of unleashing human energy… more
