- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk - analyst ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- State of Massachusetts (Chelsea, MA)
- …End User Support Contact Center. The primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The ... *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst * to join...through phone, email or work management system for all Tier 1 calls.** * Perform all Tier … more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE |...- 6:00am EST** Our work depends on a **Help Desk Analyst Tier 2** joining… more
- Robert Half Technology (Louisville, KY)
- …organization in Louisville Kentucky seeking a motivated and customer-focused Level 1 Help Desk Analyst for a contract position. This role is responsible for ... the first point of contact for all incoming help desk inquiries via phone, email, and ticketing system +...or HIPAA-regulated environment is a plus + Excellent customer service , communication, and problem-solving skills + Ability to thrive… more
- BAE Systems (Washington, DC)
- …innovative IT solutions that enable our customers to achieve their missions. As an **Enterprise Service Desk Analyst ** , you'll play a critical role in ... challenge, we encourage you to apply. As an Enterprise Service Desk Analyst , you'll provide...incidents, performing basic troubleshooting, and escalating complex issues to higher- tier support. By joining our team, you'll have the… more
- Robert Half Technology (Tampa, FL)
- Description We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ... exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers...problems and optimize workflow efficiency. * Manage and prioritize service desk tickets to ensure timely and… more
- Robert Half Technology (Chicago, IL)
- Description We are looking for a skilled part-time Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an ... and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team....hardware, software, and network systems. * Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution… more
- Robert Half Technology (Willow Grove, PA)
- …and acting as a liaison for the team to support career growth. * Audit service desk ticket queues to proactively address potential issues with delays in ... Requirements Active Directory, Microsoft Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Manage Services Technology Doesn't Change… more
- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... USD $59,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/2852/ service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-TX-El Paso_ **ID**… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... origins to resolve tickets. + Escalates remaining issues to Tier 2 and Tier 3 to ensure...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- TEKsystems (Orlando, FL)
- …common issues will be password resets and oracle questions. Position Statement: The Service Desk Technician is a highly motivated, passionate and detail oriented ... environment. This position will be a member of the Tier 1 Team, and will be the primary point...to detail. * Able to effectively prioritize and perform Service Desk tasks in a fast paced… more
- Robert Half Technology (Piscataway, NJ)
- Description We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual ... proper documentation and inventory management. * Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing. * Apply corporate… more
- BAE Systems (St. Louis, MO)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... our customers to achieve their missions. As a **Lead Tier 2 Remote Support Analyst ** , you'll...desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... Tier 2 Cerner Application Support Analyst ...Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- BAE Systems (Jacksonville, FL)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst ** , you'll...desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2/3** **Mission IT** **Support Analyst ** will resolve mission-impacting IT incidents and ... issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or DoD...or secure cloud environments. **Overview** We are seeking a ** Tier 2/3 Mission IT Support Analyst ** to… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change… more
- Robert Half Technology (Johnston, IA)
- Description We are looking for a skilled Desktop Support Analyst Tier 2 to join our team on a long-term contract basis in Johnston, Iowa. In this role, you will ... resolving technical issues efficiently and maintaining a high level of service . Responsibilities: * Provide direct technical assistance to end users, troubleshooting… more
- General Dynamics Information Technology (Fairfax, VA)
- …to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III) response and resolution services. Identify, research, and resolve reported ... the nature of the user or system issue and coordination of additional Tier III resources such as development, database, and network SMEs, + Coordinating the… more
Related Job Searches:
Analyst,
Desk,
Service,
Service Desk,
Service Desk Analyst,
Service Desk Tier,
Tier