- Cayuse Holdings (Arlington, VA)
- **Overview** The Service Desk Lead (SDL) will be responsible for leading a mid-size team of Service Desk Agents in a dynamic 24/7/365 operating ... created, and understand the mission impact of Service Desk functions. + Coordinate with Federal Lead , Service Desk Agents (SDAs), and ticketing… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- Insight Global (Herndon, VA)
- Job Description The experienced Service Desk Lead will understand the current business requirements among all agencies. Will work with the PM and Lead ... CCaaS transition, oversee both existing IVR and future CCaaS service desks with shifts, filter the escalated issues before...to major P1 or P2 events/incidents. Ability to effectively lead and motivate a team. Detail Oriented. Provide a… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- We are currently seeking a highly skilled and versatile Service Desk Deputy Lead to join our dynamic team. We are looking for a well-rounded individual with ... needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day-to-day management of customer… more
- Stanford Health Care (Newark, CA)
- … Agent III is responsible for providing a lead role within the ITS Service Desk . Providing escalation support for SHC End Users, to oversee and provide ... all aspects of the organization. This will include improving Service Desk daily workflows, ability to lead a team, in addition to the standard Service … more
- NANA Regional Corporation (Herndon, VA)
- **Overview** SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** ... + Supervises the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems. + Creates and manages escalation… more
- Koniag Government Services (Vienna, VA)
- …its validity._ **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd ... flexible spending accounts, paid holidays, three weeks paid time off, and more. The service desk lead is responsible for managing daily operations of the … more
- CACI International (Doral, FL)
- …to 10% Type of Travel: Continental US * * * CACI is looking for an experienced Service Desk Lead in support of SOUTHCOM, a Department of Defense (DoD) ... organization located in Doral, Florida. As the Service Desk Lead at this location, you will be responsible for maintaining, analyzing, troubleshooting,… more
- System One (Bethesda, MD)
- …of a Federal IT Service Desk . We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT ... Enterprise Service Desk Manager Arlington VA Must be US...Service Desk Tower Lead , you will be responsible for overseeing the day-to-day operations of… more
- Robert Half Technology (Boston, MA)
- …effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team. + Lead , mentor, and develop a team of ... To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Manager. As a Service Desk Manager, you will be at… more
- MISO Energy (Carmel, IN)
- **Description** As MISO's **IT Operations Manager ( Service Desk Manager)** , you will: + Lead daily service desk operations, ensuring efficient and ... It Here: + Play a key role in enhancing customer satisfaction and service desk reputation. + Lead exciting projects like integrating some SOC capabilities… more
- SMBC (Los Angeles, CA)
- …a dynamic and experienced Service Desk Supervisor to join our team. The Service Desk Supervisor will lead a team providing technical support for data ... **PRINCIPAL DUTIES AND RESPONSIBITIES** + Supervise and manage a team of service desk technicians supporting data and voice communications systems on Windows and… more
- PCI Group, Inc. (Irving, TX)
- Job Position: Service Desk Analyst Reports to: Lead Infrastructure Engineer Department: Information Technology Classification: Non-Exempt (Overtime Eligible) ... in Charlotte and the INC. Fortune 5000. Job Summary The Service Desk (https://www.fieldengineer.com/c1/hire-freelance- service - desk -engineer) Analysts is… more
- AeroVironment (Simi Valley, CA)
- …knowledge articles and/or self-help materials. + Other duties as assigned by team lead or service desk manager. Basic Qualifications (Required Skills ... **Worker Type** Supplemental **Job Description** Summary: The Service Desk Intern is a member of the Information Technology Service Desk Team and shadows… more
- General Dynamics Information Technology (Washington, DC)
- …of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead . In order to more effectively achieve its ... Yes **Job Description:** + GDIT is seeking a Help Desk Specialist for 24x7x365 service desk...of issues, escalate issues to Tier 2 or shift lead , track all issues to closure, respond to user… more
- Vail Resorts (Breckenridge, CO)
- …Assistants ensuring consistent quality customer service is delivered. The Front Desk Team Lead will resolve customer complications and complaints by ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and...Critical Illness and Accident plans **Job Summary:** The Front Desk Team Leader provides guidance and leadership to the… more
- Cayuse Holdings (Reston, VA)
- …issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are ... - USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior-%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID**… more
- McIntire Solutions (Chantilly, VA)
- Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in ... technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics and key… more
- CAI (Pittsburgh, PA)
- …**Req number:** R2488 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** The Service Desk Team Lead will oversee and ensure the ... support call center. **Job Description** We are seeking a highly skilled and experienced ** Service Desk Team Lead ** to join our IT team. This position will… more
- Ophthalmic Consultants of Boston (Quincy, MA)
- …passion for providing outstanding customer service ! We are currently looking for Front Desk Lead for our Quincy office. The schedule is Monday Through Friday ... careers. Can we help you with yours? The Front Desk Lead will be responsible for upholding... the FD staff to optimize staff productivity and service ; resolve workplace problems of team and processes. +… more
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