- Insight Global (Boston, MA)
- …An international law firm spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service ... Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the front line for the firm… more
- TEKsystems (Loveland, CO)
- …listed SAP disciplines (FI, SD, MM, WM, PP, etc.) * Experience should be as a service desk agent, super user or business analyst who has supported SAP end users ... The purpose is to handle the initial intake and consultation/ resolution of SAP-related questions and issues from the end...at least one (possibly up to 3) additional support desk agents. Our current contract with customer is through… more
- Insight Global (Hayward, CA)
- …Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience in Service Desk Support and Customer Service ... Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution ...including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed… more
- Randstad US (Kingwood, TX)
- …via any of the approved following channels: i. Telephone ii. E-mail ? Provide incident resolution or engage other Service Desk resources or appropriate ... service desk analyst (level 1). + kingwood , texas ( remote ) + posted july 1, 2024 **job details** summary + $19 - $20 per hour + contract + high school +… more
- TEKsystems (New York, NY)
- …to support, service and security. Job Description Context The Service Desk Analyst is primarily responsible for the resolution of customer issues raised ... global firm utilizes towards Information Technology. Key relationships The Service Desk is the first point of...areas of IT Support in order to maximize customer service and first point of contact call resolution… more
- IKO (Wilmington, DE)
- …the intake, triage and resolution of incidents and management of requests. Our Service Desk employs a flexible support model which allows our associates to ... these values. People like you! Job Description The IT Service Desk Analyst Co-Op is part of...with complete documentation of all actions taken and eventual resolution steps. + Collaborate with and escalate or reassign… more
- ManTech (Baltimore, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our team ... tasks and services to operate a 24 x 7 Service Desk Operation. You will lead a...within the ticketing system and providing assistance in their resolution when reviewing incident records. + Providing feedback on… more
- DA Davidson Companies (Great Falls, MT)
- Job Descriptions: Summary/Function:The IT Service Desk Manager oversees all personnel operations of the IT Service Desk , which includes recruiting and ... issues and requests from the business, establishes and manages KPIs for all Service Desk staff and operations, implements and monitors quality controls for… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... tasks and services to operate a 24 x 7 Service Desk Operation. You will be the...within the ticketing system and providing assistance in their resolution when reviewing incident records + Providing feedback on… more
- Epsilon, Inc (Weaverville, NC)
- …Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are ... ** Service Desk Agent I** **Who is...Development funds. **Where you'll work:** This is a hybrid onsite/ remote opportunity where you will report to Epsilon's corporate… more
- University of Washington (Seattle, WA)
- …**UW MEDICINE IT SERVICES** has an outstanding job opportunity for a ** SERVICE DESK ANALYST** position. **WORK SCHEDULE** + 100% FTE - ... Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza...support groups and UW Medicine enterprise to ensure ITS Service Desk is successful supporting customer needs,… more
- PCI Group, Inc. (Irving, TX)
- Job Position: Service Desk Analyst Reports to: Lead Infrastructure Engineer Department: Information Technology Classification: Non-Exempt (Overtime Eligible) PCI ... in Charlotte and the INC. Fortune 5000. Job Summary The Service Desk (https://www.fieldengineer.com/c1/hire-freelance- service - desk -engineer) Analysts is… more
- Motion Recruitment Partners (Hillsboro, TX)
- Service Desk Analyst Hillsboro, TX **Onsite** Contract $22.46/hr - $25.67/hr Our client is looking for a Service Desk Analyst for a 12-month contract in ... purchase, deploy or upgrade approved endpoint hardware and software, within the scope of Service Desk support items, with vendor coordination as may be needed. *… more
- Chenega Corporation (St. Marys, GA)
- **Req ID:** 33720 **Summary** **Senior Help Desk Technician** **Kings Bay, GA** Are you ready to enhance your skills and build your career in a rapidly evolving ... a leader in the federal IT and Training environment. The **Senior** **Help Desk Technician** will provide support services in IT security and business technologies… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join our team ... network related problems, questions, and use. + Provides problem resolution to users. Confers with user to determine problem....knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- Motion Recruitment Partners (Columbia, SC)
- IT Service Desk Analyst Columbia, SC **Onsite** Contract $26.88/hr - $30.71/hr Our client is looking for an IT Service Desk Analyst for a 12-month ... purchase, deploy or upgrade approved endpoint hardware and software, within the scope of Service Desk support items, with vendor coordination as may be needed. +… more
- Cayuse Holdings (Arlington, VA)
- …been resolved. + Document issue resolution steps and maintain records of all Service Desk activities in ITSM. + Maintain and update the Knowledge Base with ... of Indian Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include… more
- TEKsystems (Olathe, KS)
- … desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that ... required. *Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests *Maintain an… more
- TEKsystems (Tempe, AZ)
- Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This ... Onsite in Phoenix (4 days onsite / 1 day remote ). 12-18 month ongoing contract role with opportunity to...Needs at least 3+ of hands-on experience in Help Desk / Service Desk /Customer Support. + Experience… more
- General Dynamics Information Technology (San Antonio, TX)
- …- Measure and provide weekly help desk performance reports to Task Lead, Service Desk Lead, or COR. Provide recommendations to make the help desk ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Desktop Management,End User Support,Help Desk Operations,Information… more