• Service Desk Tier 1 Tech Lead

    Leidos (Norfolk, VA)
    **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring Teams and AWS chat....Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more… more
    Leidos (11/07/24)
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  • Service Desk Manager - Tier 3

    ManTech (Washington, DC)
    …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our ... of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 3 Service Desk Team across all shifts assigned to the team. +… more
    ManTech (10/22/24)
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  • Senior Service Desk Specialist…

    ManTech (Washington, DC)
    …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2** to join ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
    ManTech (10/22/24)
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  • Jr Service Desk Technician…

    GovCIO (Kiln, MS)
    **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide onsite support for our federal customer. This position will be ... located in Kiln, MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the … more
    GovCIO (09/20/24)
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  • Service Desk Specialist…

    ManTech (Washington, DC)
    …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist - Tier 2** to join our ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
    ManTech (10/31/24)
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  • Service Desk Technician Tier

    Red River (Chantilly, VA)
    Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
    Red River (09/06/24)
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  • Lead Service Desk Specialist…

    ManTech (Glen Burnie, MD)
    …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, and Service more
    ManTech (10/31/24)
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  • Service Desk Specialist…

    ManTech (Washington, DC)
    …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 3** to join ... If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds...Management to diagnose and resolve problem. + Responds to tier two and higher trouble tickets. + Ensures problem… more
    ManTech (10/31/24)
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  • Service Desk Specialist, Senior-…

    ManTech (Glen Burnie, MD)
    …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
    ManTech (10/31/24)
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  • Service Desk Specialist Journeyman-…

    ManTech (Glen Burnie, MD)
    …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
    ManTech (10/31/24)
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  • Jr Service Desk Technician…

    GovCIO (Kiln, MS)
    …Jr Service Desk Technician in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working ... directly with the Service Desk and staff to ensure that service ...and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either PC, server… more
    GovCIO (09/10/24)
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  • Tier II Service Desk Analyst

    Community Health Network (Indianapolis, IN)
    Tier II Service Desk Analyst Job Ref 2407507 Category Professional & Business Support Job Family Information Technology Department IT Service Desk ... delivered - and we couldn't do it without you. **Make a Difference** The Tier II Service Desk Analyst will be responsible for updating and managing site… more
    Community Health Network (11/13/24)
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  • Tier II Service Desk

    TriTech Enterprise Systems, Inc. (Rockville, MD)
    …Configuration Baseline (USGCB) Experience and Skills: + Experience working on a first/second- tier service desk supporting scientific instrumentations and ... Ubuntu, Mint, etc.). In addition, this candidate will be answering service desk calls. This instrumentation ranges from next generation sequencers, liquid… more
    TriTech Enterprise Systems, Inc. (11/28/24)
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  • Service Desk , Tier

    Guidehouse (San Antonio, TX)
    …of degree + 5+ years of Tier 2/Back-end professional experience working on a Service Desk + Ability to obtain a National Security Clearance or a US Federal ... Job Functions** + Technical Support - Internal + Provide Tier 2 / Back-end IT support + Troubleshoot and...using available information resources + Comply with Corporate IT Service Management and Service Desk more
    Guidehouse (11/21/24)
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  • Service Desk Tier 1.5

    TEKsystems (Halethorpe, MD)
    Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti...working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home end-users… more
    TEKsystems (11/26/24)
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  • SMIT Service Desk RDM Tier 2…

    Leidos (Norfolk, VA)
    **Description** Pay: $26-$28/ hour. Offer is dependent on location. The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our ... Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. **Primary Responsibilities** **As a Service Desk RDM Technician, you will:** +… more
    Leidos (11/15/24)
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  • Tier 1 Service Desk

    General Dynamics Information Technology (Macdill AFB, FL)
    …**US Citizenship Required:** Yes **Job Description:** **Description:** GDIT is looking for a Tier 1 Service Desk Technician to provide technical support ... in Tampa, FL. **Roles and Responsibility:** Delivering excellent customer service and quick resolution of technical issues for customer...Experience:** 2-6 years of direct related experience supporting help desk Tier 1, Tier 2… more
    General Dynamics Information Technology (11/19/24)
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  • Service Desk Deputy Program Manager…

    General Dynamics Information Technology (Washington, DC)
    …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
    General Dynamics Information Technology (11/19/24)
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  • Service Desk Program Manager - PMP…

    General Dynamics Information Technology (Washington, DC)
    …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
    General Dynamics Information Technology (11/13/24)
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  • IT Service Desk Support Staff I

    Terracon (Olathe, KS)
    …issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
    Terracon (11/19/24)
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