- Center for Elders' Independence (Oakland, CA)
- …and training videos to drive self- service and knowledge retention. Monitor service desk trends, system performance data, and usage analytics to identify ... role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively...systems and tools to ensure functional alignment. Serve as tier 1 and 2 technical support for… more
- Imagine One Technology & Management (Norfolk, VA)
- …looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 Command Center in Norfolk, VA for a large family ... slide decks as needed. + Provide support to shipyard tier 1 support desk and other external...for leadership and conduct morning operations briefs. + Provide tier 1, tier 2 and… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per Terracon ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Choisys Technology (VA)
- …Tier II Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 2 Service Desk Technician provides ... Service Desk Technician - ...Tier 1 staff, and backend engineering teams. The Tier 2 technician may support onsite deskside...and knowledge articles to expand the Service Desk Knowledge Base. + Coordinate with Tier … more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- TEKsystems (Bellevue, WA)
- Attention!! We are hiring a Tier 2 Service Desk Analyst for a Global IT Infrastructure Consulting Company! Description The Service Desk Analysts ... and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly...Environment Standard hours- 8:00-5:00/5:30 Hybrid setup: + Approximately 2 days onsite per week, with potential for more… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- Xylem (Charlotte, NC)
- …to support technical solutions. * Collaborate with various teams, including Enterprise Architects, Service Desk , Tier 2 Support Technicians, ... to work effectively with various teams, including Enterprise Architects, Helpdesk, Servicedesk, Tier 2 Support Technicians, CyberSecurity, and more. * Proactive… more
- CACI International (Sterling, VA)
- …for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, applications, and ... Tier 2 Technician Job Category: Information...to do:** Support end-user applications and work in a multi- tier service desk as well...end-user applications and work in a multi- tier service desk as well as work with… more
- Compass Minerals America Inc. (Overland Park, KS)
- …add or modify the duties and responsibilities at any time.)_** + Provide Tier 2 level service desk technical support for complex and advanced issues for ... information about the company and its products. **Summary** The Service Desk Admin II will have a...years relevant experience may substitute for degree requirement) + 2 -4 years of IT service experience required… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2 ** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE |...- 6:00am EST** Our work depends on a **Help Desk Analyst Tier 2 ** joining… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …are responsive to the agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support ... or related discipline Program Description: The program provides comprehensive Tier 1, Tier 2 , and...compliance with SLAs and security standards while delivering high-quality service to end users. Responsibilities: + Incident Support +… more
- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk Specialist** Location **San Francisco, CA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... and community.We are currently seeking a talented and motivated ** Service Desk Specialist** for a Full Time...resolves technical problems. + Responds to tickets assigned by Tier 1. + Ensures all assigned tickets are updated… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier ...users. + Complex issues that cannot be resolved at Tier 2 will be forwarded to Tier ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the...support for complex hardware/software problems beyond the scope of Tier 2 . + Process System Authorization Access… more
- Choisys Technology (San Antonio, TX)
- Service Desk Technician - Tier I Fully Remote...+ Preferred - 1- 2 years of IT support or Service Desk experience, preferably in a structured IT ... * San Antonio, TX (http://maps.google.com/maps?q=San+Antonio+TX+USA) Description The Tier 1 Service Desk Technician...procedures, document all work performed, and escalate issues to Tier 2 or specialized teams when necessary.… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location...and attach the document to an already created ticket or ( 2 ) create a ticket based on the faxed request as ... job, team, and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a Full Time position. **Job Summary:**… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
