- Link Solutions Inc (St. Mary's County, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Tools Project Manager to join our team at ... US Citizen + DoD Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Tools Project Manager will serve as the … more
- City of New York (New York, NY)
- …Director of Service Delivery with leadership experience in application support, service desk and project management essentials. Reporting directly to ... If you do not meet the previously mentioned civil service criteria, you will not be considered for an...as an agency liaison and active participant in high-level project management meetings to ensure IT goals, customer expectations,… more
- Cecil College (North East, MD)
- …a culture of accountability, service excellence, and process improvement within the IT Service Desk team. Project Management & Vendor Oversight * Lead ... leadership for Cecil College's technology infrastructure, unified communications platforms, and IT Service Desk operations. This position ensures the delivery of… more
- Link Solutions Inc (St. Mary's County, MD)
- …of ITSM platform issues, ensuring stability, security, and minimal downtime. + Collaborate with the Service Desk Tools Project Manager to align technical ... (ITSM) Technical Lead will serve as the technical lead for the Enterprise Service Desk 's IT Service Management (ITSM) platform. You will oversee the system… more
- TAIT Towers (Lititz, PA)
- …Potential Career Paths This position also provides a path for continued growth as a: IT Service Desk , App Developer. IT Project Management Why Choose TAIT? + ... of project management principles (Agile, Waterfall). + Familiarity with tools like Microsoft Project , Jira, or Trello is a plus. + Strong organizational and… more
- Link Solutions Inc (St. Mary's County, MD)
- …incident resolution times, and service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical ... the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. You will provide… more
- IBM (Austin, TX)
- … used to manage an IT organization, including network and server monitoring, service desk , project management, asset management, database management, ... With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of… more
- Cupertino Electric (Columbus, OH)
- **Posting Title:** Service Desk Technician **Reports To:** Manager, IT Service Desk **Location:** Columbus, Ohio **Salary Range:** $23.44/hour to ... **ABOUT THE ROLE** We are seeking a proactive, customer-focused Service Desk Technician to join our IT...SLAs. + Document all resolution steps in the ITSM tool (eg, Freshservice) and contribute to internal knowledge base… more
- Techtronic Industries North America, Inc. (Brookfield, WI)
- **Job Description:** **IT Service Desk Technician 1** Applicants must be authorized to work in the US; Sponsorship is not available for this position.** ... **INNOVATE without boundaries!** At Milwaukee Tool we firmly believe that our People and our...happen. **Your Role on Our Team:** As an IT Service Desk Technician 1, you will be… more
- ERP International (New York, NY)
- …( www.erpinternational.com ) is currently seeking a Full Time, On Site mid-level ** Service Desk Analysts** to support our Development Finance Corporation (DFC) ... + Support and respond to tickets for ongoing complex Service Desk activities in ServiceNow for DFC...upgrades TEAMs-based phone systems BitLocker or other user authentication tool Adobe Asset Management tools and techniques… more
- Cayuse Holdings (Oklahoma City, OK)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ... Agent provides customer service solutions within service level agreements using company and project … more
- RxBenefits (Birmingham, AL)
- The Manager, Service Desk and Endpoint Management is responsible for leading the technical support operations and endpoint device strategy across the ... deliver tailored solutions. + Regularly report on IT performance, service metrics, and project status to senior...onboarding workflows. _Team Development_ + Recruit, train, and mentor service desk and endpoint support staff. +… more
- Geisinger (Danville, PA)
- …improve service efficiency and effectiveness. In addition, you'll be included in Service Desk training and IT project meeting opportunities which will ... equipment and maintain inventory. You'll be exposed to basic project management, where you'll assist in the basics of...applications, contractual agreements and licenses within the organization. IT Service Desk and IT Change Management *… more
- Grant PUD (Ephrata, WA)
- …resolution and implementation of standard IT requests reported to the Grant PUD's Service Desk , and proactive maintenance of the end user computing environment. ... requests for application software products and/or infrastructure usage and access. The Service Desk Specialist is responsible for collecting detailed information… more
- SHI (Somerset, NJ)
- …yours.** **Job Summary** SHI has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and ... technology-related incidents. We are looking for someone with excellent customer service / service desk skills, creative troubleshooting techniques, and… more
- LA Care Health Plan (Los Angeles, CA)
- …Level 2 technicians. The Technician serves as a key liaison between the IT Service Desk , business units, and other IT teams, collaborating to resolve technical ... completed. Duties Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key...the facts and details are correct so that the project 's/program's deliverable meets the needs of the department, organization… more
- Cognizant (Phoenix, AZ)
- …operational transformation to own the business in a secure environment. **Role: Service Desk Technician** **Location: Mesa, AZ** **Mandatory skills:** Work ... experience in supporting service desk (Preferable experience in managing a...aging or open tickets . Undergo training based on project requirements . Ability to adhere to Shift schedule… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous ... ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_ more
- University of Rochester (Brighton, NY)
- …with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an on-going ... experience required + Or equivalent combination of education and experience + Previous service desk or call center experience preferred + Experience with… more
- Oshkosh Corporation (Oshkosh, WI)
- …IT business processes. + Experience across various IT functions, including cybersecurity, service desk support, and project management. **MINIMUM ... hands-on exposure to application development, data management, cybersecurity, and project management. Your contributions will improve efficiency, support key… more