- CACI International (Chantilly, VA)
- Information Technology Service Management ( ITSM ) Incident Process Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance ... Required: None Type of Travel: None * * * The Information Technology Service Management ( ITSM ) Incident Process Analyst supports the design, deployment, and… more
- MUFG (Tempe, AZ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- TekSynap (Suffolk, VA)
- …+ IAT II or ITILv3 or later required **Overview** We are seeking a Senior IT Service Management ( ITSM ) Specialist to join ourteam in Suffolk, VA. The ... & Qualifications** **RESPONSIBILITIES** + Establish enterprise approaches to IT service management to promote standardization and efficiency across… more
- SAIC (Chantilly, VA)
- …**JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology (IT) Service Management ( ITSM ) Systems Engineer with experience within the ... Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs with service… more
- Georgia Systems Operations (Tucker, GA)
- …the best places to work by Georgia Trend magazine. Summary: The Information Technology Service Management ( ITSM ) Analyst is responsible for providing ITSM ... Experience: + Analyst II: + 5 years of ITIL process and ITSM experience including service desk management , asset management , configuration management… more
- Teleperformance USA (IA)
- …We are seeking an experienced and dynamic Pre-Sales Solution Consultant to support our ServiceNow ITSM (IT Service Management ), CSM (Customer Service ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms. + Conduct compelling product demonstrations, proof of… more
- MIT Lincoln Laboratory (Lexington, MA)
- …Senior Business Analyst plays a critical role in driving the success of IT Service Management ( ITSM ) by leveraging data-driven insights, enhancing processes, ... delivery. The Senior Business Analyst will be part of the IT Service Management ( ITSM ) team within Client Services, focusing on gathering and defining… more
- MUFG (Jersey City, NJ)
- … and ServiceNow ITAM Developer professionals for multiple VP positions + **ServiceNow IT Service Management ( ITSM ) Developer, VP** + **ServiceNow IT Asset ... Management (ITAM) Developer, VP** **ServiceNow IT Service Management ( ITSM ) Developer** **Responsibilities:** + Serve as the technical… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + IT Service Management ( ITSM ) + Proficient in managing and maintaining ITSM modules, ... This role requires an individual with a strong background in IT Service Management ( ITSM ), system integration, platform knowledge, and troubleshooting. The… more
- International (Lisle, IL)
- …support our Digital Transformation Journey. In this role you will be responsible for IT Service Management ( ITSM ) and IT Operations Management (ITOM). ... ITOM tools while also promoting best practices. + Mentoring service and process managers on ITSM and...services to enhance visibility, dependency management , and service impact analysis. + Demonstrated experience in ITSM… more
- Wawa, Inc. (IA)
- …systems, the configuration and maintenance of the ServiceNow CMDB, aligning it with IT Service Management ( ITSM ) processes like Event, Incident, Change, ... and anticipated scope, maintain CMDB integrity, and effectively support other IT Service Management ( ITSM ) processes such as Event, Incident, Change, … more
- Nexagen Networks Inc (Suffolk, VA)
- …on system products, program activities, and improvement actions. Program Information Technology Service Management ( ITSM ) Support Assist in optimizing and ... with DOD and Navy guidelines. Support the integration and modernization of ITSM systems. Continuous Improvement Work on Continuous Service Improvement (CSI)… more
- Capgemini (Warren, MI)
- …Awareness of a number of service management tools such as BMC's IT Service Management ( ITSM , Remedy); Time management skills to meet agreed ... Job Title: Service Management Lead Location: Warren, United...Design; Prince 2 certified (desirable); ITIL Process design experience ITSM knowledge ITIL certification or training Six Sigma and/or… more
- Capgemini (Atlanta, GA)
- …experienced in leading in the development and implementation of ServiceNow Information Technology Service Management ( ITSM ) and End User Portal solutions ... http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law **Job:** _Architect_ **Organization:** _CIS US P&C_ **Title:** _Principal Service Management Consultant - End User Portal… more
- SAIC (Washington, DC)
- …the adherence to Service Level Agreements (SLAs), meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint enhancement opportunities, ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- Eliassen Group (Washington, DC)
- …performance optimization within the ServiceNow platform. The architect will lead IT Service Management ( ITSM ) system enhancements, oversee ServiceNow ... + Certified Master Architect (CMA) + Certified Technical Architect (CTA) + CIS - IT Service Management (CIS- ITSM ) + CIS - Customer Service Management … more
- Parker Hannifin Corporation (Cleveland, OH)
- … Service Data Model (CSDM). This role requires a deep understanding of IT Service Management ( ITSM ) processes, data governance, and the ability to drive ... asset management . + Ensure interoperability between the CMDB and other ITSM (IT Service Management ) processes to support holistic service delivery… more
- Leidos (Hill Air Force Base, UT)
- … and Jira Ticket Management :** Adept at managing, monitoring, and updating IT Service Management ( ITSM ) systems and tracking workflows through Jira for ... and offboarding of employees, Authorized Service Interruption (ASI) scheduling, record management for the team, ITSM and Jira ticket management ,… more
- SAIC (Chantilly, VA)
- …will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include service delivery ... oversight, Event Management , Incident Management , Problem Management , and Continuous Service Improvement (CSI). As a SETA, the successful candidate may… more
- Robert Half Technology (Amherst, MA)
- …through tuning, indexing, and other optimization techniques. * Utilizing Information Technology Service Management ( ITSM ) frameworks to manage daily database ... in Database Administration. * Extensive knowledge of Oracle PeopleSoft. * Strong management skills. * Demonstrated leadership abilities. * Familiarity with ITSM .… more