- Merck & Co. (Rahway, NJ)
- …IT Executive Management , ITIL Management , IT Performance Management , IT Project Lifecycle, IT Service Delivery, Oracle Business Intelligence ... knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ ITSM , ITOM Discovery, Portal, Mobile, Portal and Automation)Minimum of 3… more
- Merck & Co. (Austin, TX)
- …efficiency, automation) to adopt best practices and streamline system management and eliminate manual workProfessional CompetenciesDemonstrates the ability to ... (eg Python, XML/JSON/YAML, etc.) is an additional advantageExperience with ITSM , ITIL, ServiceNowExcellent communication and collaboration skills to effectively work… more
- MUFG (Jersey City, NJ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the Chief IT ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools, best practices). +… more
- SAIC (Chantilly, VA)
- …**JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology (IT) Service Management ( ITSM ) Systems Engineer with experience within the ... Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs with service… more
- Nightwing (Sterling, VA)
- …threats. Nightwing is seeking a Business Process Consultant / Business Process Analyst with IT Service Management ( ITSM ) Service Catalog and Request ... Management expertise to drive customer outcomes. Responsibilities: * Lead IT Service Management ( ITSM ) Service Catalog and Request Management … more
- CACI International (Chantilly, VA)
- …+ Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation for Incident, Problem, Change, Event, and ... Database (CMDB), Asset Management , and Event Management / Integration and related ITSM /ITIL processes...reconcile data based on the chosen authoritative source + ITSM Suite Service Portal Implementation and Customization… more
- Insight Global (Chantilly, VA)
- …risks. PositionResponsibility: EngineersITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation forIncident, Problem, Change, ... Configuration Management Database (CMDB),Asset Management , andEvent Management / Integration and related ITSM /ITIL processes cross platform… more
- Camping World (Lincolnshire, IL)
- …will be responsible for overseeing the delivery and continuous improvement of IT Service Management ( ITSM ) processes, ensuring high-quality support and ... to other cross-functional teams to follow. + Implement and maintain IT Service Management ( ITSM ) best practices, policies, and standards to align with… more
- Leidos (San Antonio, TX)
- …Problem Manager based in our San Antonio Texas office. POSITION SUMMARY: This IT Service Management ( ITSM ) Problem Manager position is a specialized role ... for an exciting opportunity to make an impact as ITSM Problem Manager? Leidos Managed Service Division...+ Collaboration: Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service… more
- City of New York (New York, NY)
- …dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and proficiency in ... and timely issue resolution. 2. Implement and optimize IT Service Management processes using ServiceNow, with a...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- University of Delaware (Newark, DE)
- …Services. Under limited direction of the Assistant Vice President, the Director of IT Service Management ( ITSM ) has oversight of the design, creation, ... maintains project plan for service delivery. + Directs the ITSM Liaison in providing service management expertise to UDIT and campus clients. +… more
- Humana (Louisville, KY)
- …Operationswithin the CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's ... a similar field required. + 10+ years of experience leading an IT Service Management ( ITSM ) function, preferably in the setting of technology production… more
- Scotiabank (OR)
- …employing approximately 2,000 full-time employees and contractors, across 15 countries. The IT Service Management ( ITSM ) department is the centre of ... Process Manager, IT Service Management **Requisition ID:** 197603 We...responsible for the Process, Governance, and operations of key ITSM practices globally. **The Role** You will be an… more
- MISO Energy (Carmel, IN)
- **Description** You'll know you're a successful **IT Service Management ( ITSM ) Process Analyst** if you: + Have fully integrated into the ITSM team, ... service reliability and performance. Skills needed for our ** ITSM Process Analyst** role include: + ITSM ...Process, FOCUS Framework, LEAN, Six Sigma, and Organizational Change Management with a focus on ITSM processes… more
- CACI International (Chantilly, VA)
- …and Management (SIAM) Deputy** with 10 or more years of combined IT Program Management , Service Management ( ITSM ), and Systems Engineering (SE) ... you will:** + Understand the Government customer and IT Service Provider ITSM and SE business practices...specifically within the Intelligence Community. + Familiarity with IT Service Management toolsets such as ServiceNow or… more
- City and County of San Francisco (San Francisco, CA)
- …city partners to help San Francisco serve its residents! Department of Technology (DT)'s IT Service Management ( ITSM ) Program is a best practices approach to ... alignment with ITIL best practices to improve operational excellence across multiple service management disciplines including but not limited to: Incident,… more
- Citigroup (Irving, TX)
- …NoSQL databases, SRE principles, as well as experience in monitoring, observability, IT Service Management ( ITSM ), and managing database patching and ... as middleware components, network, OS, virtualization and other ecosystem 5. **IT Service Management ( ITSM ):** - Integrate ITSM practices into database… more
- Citigroup (Irving, TX)
- …NoSQL databases, SRE principles, as well as experience in monitoring, observability, IT Service Management ( ITSM ), and managing database patching and ... such as middleware components, network, OS, virtualization and other ecosystem **IT Service Management ( ITSM ):** - Integrate ITSM practices into database… more
- MUFG (Tempe, AZ)
- … and ServiceNow ITAM Developer professionals for multiple VP positions + **ServiceNow IT Service Management ( ITSM ) Developer, VP** + **ServiceNow IT Asset ... Management (ITAM) Developer, VP** **ServiceNow IT Service Management ( ITSM ) Developer** **Responsibilities:** + Serve as the technical… more
