- KaiHonua (Huntsville, AL)
- …understanding of their needs and to educate customers on processes and proceduresProvides Tier II support to users by researching, diagnosing, and resolving ... Job Title: PC Maintenance Technician Advanced Job Location: Huntsville, AL Job Summary...products and services to resolve problems of users. The service desk representative aids users and organizations using computer… more
- Trace Systems Inc (Scott AFB, IL)
- …of action to restore service , escalating the issue to the correct system tier II technician / service desk, and tracking/reporting restoration and ... Overview: Job Title:AISR Controller - Tier I Job Location: Scott AFB, IL Job...knowledge of IP circuits and routers + DoD 8570 IAT- II certification (Security+, CCNA-Security, etc.) Required to start Desired… more
- DISH Network (Cheyenne, WY)
- …with the products and platforms of tomorrow. **Job Duties and Responsibilities** A successful Tier I Engineering Technician II is responsible for monitoring ... and reports service issues and outages, performing troubleshooting and escalating to Tier II as needed + Uses resource databases effectively to expedite… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE...HSRP, MPLS, LSP, GRE. + Familiar with Viso and Service Now. Position Requirements Required Skills, Experience, and Education: ... through network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation… more
- Leidos (Lompoc, CA)
- **Description** The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technician to support the computer data communications ... solutions through network modeling. **The job duties of the Tier II Network Technician are...Virtual Router Redundancy Protocol (VRRP) + Working knowledge of Service Now or similar IT Service Management… more
- Leidos (Melbourne, FL)
- …and Values guide the way we do business. **Leidos has an opening for a Sr. Tier II Network Technician ** to support computer data communications systems, in ... The job duties are as follows: + The Sr. Tier II Tech will support the installation...communicate with the team. + Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs). + Draft and implement standard… more
- The Honey Baked Ham Company, LLC (Atlanta, GA)
- …an entrepreneurial spirit that's brought us a lot of success and we're looking for a Tier II Help Desk professional to join the team in our Dunwoody data center. ... will serve as the primary escalation point for the Tier I team and a liaison between other internal...timely resolution of issues. + Manage interactions, incident and service requests in ServiceNow + Provide on-site and remote… more
- T and T Consulting Services (San Antonio, TX)
- …phones and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service . ... functions are moving to the enterprise. The most recent service that moved to the enterprise was Email. The...the week, average time to close a ticket by technician , average time to close a ticket by type,… more
- Insight Global (Kansas City, MO)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by… more
- William C Brown Inc (Chantilly, VA)
- …theGNOC/CNOC Tier II Incident Management Technicianare as follows: + The Tier 2 network technician will support the installation and maintenance of the ... CNOC/GNOC Tier II Tech incident Management EOE...network + Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents + Diagnose hardware… more
- Competitive Range Solutions, LLC (Washington, DC)
- …Competitive Range Solutions requires the expertise of a talented and experienced Tier II IT Support Specialist. The specialist provides day-to-day administrative ... end-user downtime, increase productivity, and provide a world-class customer experience. The Tier II IT Support Specialist is primarily responsible for providing… more
- CACI International (Suffolk, VA)
- Tier 2 Deskside Support Technician Job...2),** you will act as a model of customer service excellence to all organizational staff members in supporting ... the Joint Service Provider (JSP) user community. You will be working...needs. **What You'll Get to Do:** The Deskside Support Technician is predicated on Tier 2 diagnostic… more
- Warner Bros. Discovery (Atlanta, GA)
- …are celebrated, here you can thrive. **Your New Role ** The Customer Experience Technician , Tier 2 will be responsible for communicating with digital consumers, ... reported, prioritized, and resolved. The person must have strong interpersonal, customer service and communication skills and have the capacity to respond to… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer calls ... coming into the Tier 1 Help Desk by the third ring. +...operating environment. Qualifications: + DOD 8570 IAT Level I, II , or III certification required: A+, Network+, or Security+… more
- GCI Communication Corp (AK)
- GCI's Network Support Technician II will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and ... mainstream operating systems. Level Definition Position Title: Network Support Technician II Grade: T04 Additional Job Requirements:...break / fix instructions, ticket routing, and escalation to Tier II and Tier III… more
- CoreSite (Los Angeles, CA)
- …with computer systems and software programs - ie, MS Word, Excel, MS Outlook + A Tier II technician will gain an on-the-job understanding of the mechanical, ... The Data Center Technician II assists in the operational...installation, transmission methods and media, electrical theory, and customer service . A Tier 2 technician … more
- SKC Communication Products LLC (OK)
- Tier I Service Technician + Provide...ensure SKC operates up to standards on a daily basis. Tier II -in addition to Tier I ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members… more
- State of Colorado (Eagle County, CO)
- …Office Information Technology Services Division Eagle, CO Description of Job The IT Support Technician II is a tier 2 position that supports all ... IT Support Technician II Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4495079) IT Support Technician II Salary $61,992.00 -… more
- SKC Communication Products LLC (CO)
- Tier III Service Technician Responsibilities...possess advanced problem solving abilities. + Provide direction to Tier 1 and Tier II Technicians. ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members… more
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