- Newell Brands (Atlanta, GA)
- …features of the Einstein One product and is responsible for tactical elements of customer service sprint cycles. The primary objective and evaluation ... or Brampton, ON **Position Summary:** The Manager, Salesforce Product Owner for Customer Service directs the core application deployment and related operational… more
- MTA (New York, NY)
- … retrospective. Behavioral Skills + Advanced active listening, attention to detail, customer service , prioritization, and problem-solving skills. + Advanced in ... the product backlog, ensuring that the team delivers high-quality solutions that meet customer needs. This role has advanced knowledge of agile methodology, Scrum &… more
- Brookfield Properties (Columbus, OH)
- …the single-family rental space. Over the years we have become a full- service acquisition, renovation, and property management company growing throughout the South ... to guide all stages of software development, including user story development, sprint planning, and prioritization of the product backlog. + Identify and prioritize… more
- Trustmark (Lake Forest, IL)
- …our colleagues, clients and communities. The Senior Applications Solution Engineer for Customer Service and Commissions is responsible for leading the technical ... and design sessions with stakeholders as it relates to Customer Service and Commissions software systems and/or...frameworks required for the delivery of features in the sprint or product backlog. + Develops alternative solutions for… more
- Oshkosh Corporation (Mcconnellsburg, PA)
- …focus on supporting our technology roadmap and AI strategy aimed at enhancing customer self- service success and improving the efficiency of our support agents. ... technology roadmap, aligning with our AI strategy and business goals. + ** Customer Self- Service Success:** Collaborate with internal teams to drive initiatives… more
- Elevance Health (Atlanta, GA)
- …business (5%). * Partner with business, architecture and infrastructure and oversees all service levels to ensure business area satisfaction (5%). * Work with the IT ... program will have based on the understanding of the customer needs (15%). * Collaborate with the Product Owners...SQL Assistant. * Three (3) years of experience in Sprint planning, Backlog refinement, Sprint Review, Retrospective… more
- CGI Technologies and Solutions, Inc. (Worcester, MA)
- …Practice that will lead all Guidewire implementations and managed services for CGI customer in New England. CGI has Guidewire teams in the US, Europe, India ... JIRA, Confluence, Rally, etc., * Conduct user story / sprint demonstrations at the end of sprint ...to understand and analyze the business needs of the customer - specific domain knowledge with P&C Billing *… more
- Belay Technologies (Fort Meade, MD)
- …as part of a larger Agile Release Train (ART) delivering value to the customer using the Scaled Agile Framework (SAFe). The candidate will help educate and coach ... to review and prioritize features + Lead and facilitate SAFe ceremonies to include Sprint Planning, Sprint Reviews to include demos, Sprint Retrospectives,… more
- Federal Reserve Bank (Washington, DC)
- …Organizes and facilitates Agile ceremonies including daily stand-up meetings, sprint reviews, retrospectives, sprint planning, and product backlog ... review and update work items. Facilitates discussions amongst the team during the sprint planning process to assist in identifying work items to be completed within… more
- Truist (Charlotte, NC)
- …business, technology and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic ... and drive the business on all aspects of demand, customer experience, and conversion. NOTE: In some Agile teams,...1. Lead their delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger… more
- Chenega Corporation (Springfield, VA)
- …support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. + Good problem-solving skills: ... **Req ID:** 33814 **Summary** **IT Service Management Requirements Lead** **Springfield, VA** Are you...and change control boards. They lead stakeholder communications for sprint releases and upgrades, manage strategic programs, and support… more
- Amazon (Seattle, WA)
- …software for a new Customer Relations Management (CRM) software for Amazon Customer Service that uses new cutting edge technologies and ML. Our intention ... is to reduce cognitive load on the Customer Service Associates while resolving ...- Weekly team meetings and tech discussions - Biweekly sprint planning - Bimonthly oncall rotations - Occasional team… more
- Amazon (Seattle, WA)
- …software for a new Customer Relations Management (CRM) software for Amazon Customer Service that uses new cutting edge technologies and ML. Our intention ... is to reduce cognitive load on the Customer Service Associates while resolving ...- Weekly team meetings and tech discussions - Biweekly sprint planning - Bimonthly oncall rotations - Occasional team… more
- Amazon (Cupertino, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... system across all AWS data centers. Our platform enables service owners such as EC2, EBS, S3, and other...role? Deeply technical engineers, who stay close to the customer as well as the systems architecture and design.… more
- CACI International (Chantilly, VA)
- …a ServiceNow Platform Architect with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides ... to enable mission success and improve end user experience across the customer environment. On this program, we will deliver enhanced capabilities and services… more
- Rev.io (Atlanta, GA)
- About Rev.io Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to ... service providers in telecommunications, Wireless & IoT, managed IT...to ensure the product backlog addresses key business and customer requirements. + Author PR FAQs to articulate the… more
- Insight Global (Millersville, MD)
- …Global is seeking a Top Secret Android Mobile Developer to support a federal customer on a build and modernization effort. This developer will serve as an Agile ... development and maintenance for the delivery of releasable software in short sprint cycles. Responsible for activities associated with delivery of software solutions… more
- Rev.io (Atlanta, GA)
- About Rev.io Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to ... service providers in telecommunications, Wireless & IoT, managed IT...to ensure the product backlog addresses key business and customer requirements. + Author PR FAQs to articulate the… more
- HUB International (Chicago, IL)
- …In this role, you are passionate about our mission to enable acquisition, service , and advice however customers prefer and help maximum capacity for growth across ... Group businesses, product teams, internal development teams, and our Agile sprint teams to translate business roadmaps and capabilities into tangible technical… more
- GE HealthCare (Bellevue, WA)
- …integration of subscription and billing systems, addressing their impact on revenue, customer retention, and growth. + **Cloud Program Management** : + Oversee cloud ... infrastructure supporting SaaS products, focusing on scalability, cost optimization, and service availability. + Collaborate with engineering teams to manage large,… more