- Amazon (Seattle, WA)
- … customer -centric experiences! The Endpoint Security builds security solutions that enable Customer Service Associates around the globe to solve customer ... partner with multiple engineering teams and stakeholders across Amazon Security and Customer Service to drive cross-functional alignment and balance security… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …key responsibilities) The ACS Tools and Technology team provides Delta's 30,000+ Airport Customer Service frontline team with the necessary technology and tools ... the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …be part of Delta's Reservations Technology and Innovation team as we redefine customer and employee experiences by setting new technology standards for thousands of ... product development and improvements in our primary Sales and Service digital platforms for our Reservations specialists. Responsibilities (not comprehensive):… more
- Lockheed Martin (King Of Prussia, PA)
- …hands on technical work, you will lead Agile activities and events \( Sprint Planning, Retrospective, Backlog refinement, etc\.\), coach teams on DevSecOps best ... You will mentor engineers, implement automation/Infrastructure\-as\-Code \(IaC\) initiatives, drive sprint planning, and collaborate across Integrated Product Teams \(IPTs\)… more
- EchoStar (Englewood, CO)
- …the future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services, mobile ... and facilitating all key Scrum ceremonies, including daily progress management, sprint planning, and reviews. **Key Responsibilities:** + Create and maintain a… more
- Koniag Government Services (Stennis Space Center, MS)
- …Master with a **Secret security clearance** to support KDS and our government customer at Stennis Space Center, MS. We offer competitive compensation and an ... IT agile software project management + 2 years experience managing customer expectations, project schedules, status and reporting. **Key Responsibilities:** +… more
- Koniag Government Services (Chantilly, VA)
- …and meet deadlines + Attention to detail and commitment to quality work + Customer service mindset with focus on user experience + Adaptability and openness ... Scrum Master (CSM) to support KMS and our government customer . This position is remote. This position requires the...but are not limited to:** + Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives for… more
- AutoZone, Inc. (Memphis, TN)
- …* Decide on suitable strategies and objectives for the product team * Facilitate sprint planning, sprint refinement, retrospectives, sprint reviews and daily ... up to quality standards at the end of each sprint * Monitor and improve the team's velocity. *...Help the product owner and development team to achieve customer satisfaction * Lead and develop a self-organized scrum… more
- CACI International (Ashburn, VA)
- …development and maintenance for the delivery of releasable software in short sprint cycles. + Delivery of software solutions associated with customer -defined ... to the product(s) being supported + Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations… more
- Entergy (New Orleans, LA)
- …all touchpoints. By creating a service blueprint including mapping the end-to-end customer journey and customer service processes, the team creates ... and consistent experience + Collaborate with cross-functional teams (eg, IT, operations, customer service ) to ensure the touchpoints are aligned with the… more
- Belay Technologies (Annapolis Junction, MD)
- …as part of a larger Agile Release Train (ART) delivering value to the customer using the Scaled Agile Framework (SAFe). The candidate will help educate and coach ... to review and prioritize features. + Lead and facilitate SAFe ceremonies to include Sprint Planning, Sprint Reviews to include demos, Sprint Retrospectives,… more
- OCT Consulting, LLC (Washington, DC)
- …in enforcing project scoping. + Support quality control of project deliverables and customer service . + Support internal and external audits of financial ... the system. + Scrum Master: + Facilitate daily standup/scrum meetings; sprint /kanban planning; scrum of scrum/cross team meetings; product backlog refinement… more
- L3Harris (Nashville, TN)
- …TN Job Schedule: 9/80 Reg L3Harris' DoD SkillBridge is connecting transitioning service members to career training opportunities within our organization. We will ... provide service members with valuable civilian work experience through industry...as the Product Owner and as liaison between the customer and the development team. The BSA is responsible… more
- Entergy (Little Rock, AR)
- …and data sets. 6. Domain expertise in analytical functions supporting electric utilities, customer service , CRM, customer journey analytics, and marketing is ... Entity:** Entergy Services, LLC **Job Summary/Purpose** We are seeking a _Manager, Customer Experience Analytics_ to lead Data Engineering for our Customer … more
- Entergy (New Orleans, LA)
- …+ 3-5 years of experience in a customer experience, data analysis, or customer service role + Strong analytical and problem-solving skills with the ability ... **Job Title:** Voice of the Customer Analyst I-Sr. **Work Place Flexibility:** Hybrid **Legal...be filled as a hybrid role within Entergy's physical service territory.** **Job Purpose/ Summary:** The Voice of the… more
- Capgemini (Bridgewater, NJ)
- **Job Title:** Principal Service Management Consultant - ServiceNow Business Analyst SME HRSD **Location: Chicago, IL; Atlanta, GA; NY, NY; Dallas, TX; Houston, TX; ... be configured by technical developers. Work within Agile frameworks to support sprint planning and execution. Proactively identify risks, issues, and blockers and… more
- PNC (Austin, TX)
- …values, and best practices. Improve team performance metrics, including: * Increased sprint commitment accuracy * Boosted sprint velocity through motivation and ... and Key Performance Indicators (KPIs). * Gather requirements, define scope, prepare sprint plans, allocate resources, and establish timelines to meet or exceed… more
- General Dynamics Information Technology (Fairfax, VA)
- …include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. + Identify and communicate gaps between out of ... peers, and leadership. + Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption… more
- JPMorgan Chase (Columbus, OH)
- …agenda, which builds on the success of the current mobile and online service offerings while investing in innovative ways to deepen customer engagement ... that works closely together, and we pride ourselves on delivering best-in-class customer experiences. As a Platform Product Manager Senior Associate within the… more
- BD (Becton, Dickinson and Company) (Milpitas, CA)
- …initiative for bdbiosciences.com. You will lead projects aimed at improving customer experience through the eBusiness channel including web, e-commerce, B2B, ... to project completion ensuring that we are creating best-in-class product and service experiences. + Coordinates cross-team dependencies or participate in Scrum of… more