- CHRISTUS Health (Balcones Heights, TX)
- …at the CHRISTUS Transplant Institute, orthopedics, outpatient rehabilitation and aquatic therapy, Senior Behavioral Health Center , urology, and the Wound Care ... basis as directed. CHRISTUS Santa Rosa Hospital - Medical Center (CSRH-MC), located in the South Texas Medical ...of care through compassionate hands, experience physicians, and advanced technology , including the da Vinci Surgical Robot System and… more
- CHRISTUS Health (Balcones Heights, TX)
- …at the CHRISTUS Transplant Institute, orthopedics, outpatient rehabilitation and aquatic therapy, Senior Behavioral Health Center , urology, and the Wound Care ... adult, adult, geriatric and pediatric patients. CHRISTUS Santa Rosa Hospital - Medical Center (CSRH-MC), located in the South Texas Medical Center , provides a… more
- Charles Schwab (Austin, TX)
- …project manager role is a key member of Schwab's Service portfolio supporting the firm's Contact Center technology solutions. The candidate in this role will ... partners **Preferred Qualifications** + Scaled agile methodology experience strongly preferred + Contact center technology experience (phone/IVR, chat, SMS)… more
- Charles Schwab (Indianapolis, IN)
- …related systems. **What you'll do:** Lead the development solutions impacting the overall Contact Center Technology Platform team. Examples would be ... the finance industry together. This position is for a senior team manager responsible for leadership and oversight of...people leadership skills. + 10+ years' experience working with Contact Center Voice Technology products… more
- Vanguard (Wayne, PA)
- …with company goals and objectives. + Develop and execute strategic plans for contact center technology enhancements and improvements. 2. Technology ... or a related field; Master's degree preferred. + Minimum of 5-7 years of experience in contact center technology and engineering, with at least 3 years in a… more
- Trustmark (Lake Forest, IL)
- …+ Drive innovation and promote new technologies and processes to improve existing contact center technology solutions. + Effectively communicate and ... party teams. + Work across the IT organization on contact center technology projects to... + Experience communicating directly with and advising non-technical senior business leaders as a technical subject matter/expert consultant… more
- Wells Fargo (San Antonio, TX)
- **About this role:** Wells Fargo is seeking an experienced leader in the Contact Center Technology space to oversee a team of Product Owners and Business ... **Desired Qualifications:** + 8 + years' experience leading product teams across Contact Center technologies including IVR, IVA, Intelligent routing, and… more
- Wells Fargo (Irving, TX)
- …is seeking a **Product Owner** to manage Scrum and/or Kanban teams supporting our Contact Center Technology platforms (AI, IVR, Routing, CTI). This role ... to support our migration to our new Cloud based Contact Center as a Service platform. Learn...collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals +… more
- Amazon (Seattle, WA)
- …languages. CET powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power ... company, and our award-winning Customer Service (CS) Customer Engagement Technology (CET) organization is an essential part of that...millions of customer conversations. The Contact Center Management Solution Team within CET… more
- M&T Bank (Williamsville, NY)
- …capabilities, processes, and communication. **Primary Responsibilities:** + Deeply understand Contact Center technology and emerging capabilities ... Change Management best practices in consultation with business leaders, technology , and our Contact Center ...and trends. + Prepare recommendations for presentation to senior management for the prioritization and delivery of new… more
- Austin Energy (Austin, TX)
- …report on operational activities. + Skill in exercising innovative approaches to improve contact center operations and technology . + Ability to effectively ... Under nominal direction, the Customer Care Services Director provides senior -level leadership for staff and programs related to the...and directing all aspects of a high volume 24x7 contact center operations with 100 seats+ Experience… more
- AdventHealth (Greenwood Village, CO)
- …+ Serves as the Contact Center technical subject matter expert. Manages Contact Center technology and institutes as a liaison between Contact ... solutions. Supports daily operations interfacing with Contact Center teams to implement the technology to...flows * SOAP/REST Web Services * Experience supporting Automatic Speech Recognition , Text to Speech … more
- Amazon (Seattle, WA)
- …the team to achieve its vision of building and implementing the next generation of Contact Center technology . You will build/leverage LLMs to train them on ... Models (LLM) to transform the way we interact with technology ? Are you fascinated by the use of Generative...team of Software Engineers, Product Owners, Data Scientists, and Contact Center experts. You will research and… more
- Amazon (Arlington, VA)
- …proven experience in a live queue contacts environment - Solid proven experience using contact center technology - High proficiency in Microsoft Excel - ... HR Live Support (MHLS) is currently recruiting for a Senior Workforce Analyst. MHLS is an employee facing group...experience (for external candidates) resources experience - Experience in contact center operations - Bachelor's degree -… more
- United Airlines (Chicago, IL)
- …Bachelor's degree in Computer Science, Engineering or Business Administration + Experience leading contact center or customer service technology delivery & ... the foundation of all that we do. United's Digital Technology team spans the globe and is made up...the architecture and development roadmap for the most critical contact center tool. You will be responsible… more
- Hilton (Addison, TX)
- …qualifications:** + Five \(5\) years of work experience in product, customer experience, contact center technology , customer support or related field + ... hospitality company with an award\-winning culture\. Reporting to the Senior Director of Product Management, Automation, Test & Learn...fields + Seven \(7\) years experience in a product\-related, contact center technology or customer… more
- The Cigna Group (Bloomfield, CT)
- …10 years of proven experience with design, development, and implementation of large enterprise Contact Center technology programs + 4-6 years experience with ... Center solutions + CESD must have a thorough understanding around the contact center industry technology and the current and future technology… more
- Amazon (St. Louis, MO)
- …equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center ... their use cases. You should have deep expertise in contact center technologies like Amazon Connect or...working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys,… more
- Stanford University (Stanford, CA)
- Sr Director, HR Service Center **Human...lives.** Stanford University Human Resources (UHR) is seeking a Senior Director, HR Service Center to build ... for faculty, academic, non-academic staff, and represented staff. The Senior Director will build, evolve, and drive a modernized...and communicate with others of different perspectives. + Optimize technology and metrics in the HR Service Center… more
- Quality Technology Services, LLC (Phoenix, AZ)
- …a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The **Data Center Construction** , ** Senior ** **Development Project Manager** is ... with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral… more
