- Wilmington Savings Fund Society (Wilmington, DE)
- …is more than part of our name, it's our mission and our purpose. The Senior Customer Experience Insights Analyst, will focus on elevating the voice ... touchpoints and experiences, and support the management of the Customer Experience Business Intelligence function of the...Experience metrics across various channels and divisions. The Senior Analyst will be a storyteller, with the ability… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …and innovation within the teams, aligning their efforts with business objectives and customer experience ( CX ) goals Resource Allocation & Budget Management: ... Intelligence Lead reports directly into the Head of Customer Experience & Marketing Enablement. This role...tagging methodologies, enhancing data quality and insights for personalized customer experiences and improved business outcomes CX … more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …engagement and speaker program teams, aligning their efforts with business objectives and customer experience ( CX ) goals Resource Allocation & Budget ... of Integrated Customer Engagement Lead reports directly into the Head of Customer Experience & Marketing Enablement. This role will regularly interface with… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …within the team. Align team and individual efforts with business objectives and Customer Experience ( CX ) goals Financial Oversight: Manages the financial ... Earned and Owned channels Demonstrated ability to successfully develop, implement and deliver customer experience ( CX ) solutions in a complex, dynamic… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …within the team. Align team and individual efforts with business objectives and Customer Experience ( CX ) goals Stakeholder Engagement & Collaboration: ... Earned and Owned channels Demonstrated ability to successfully develop, implement and deliver customer experience ( CX ) solutions in a complex, dynamic… more
- Dexian - DISYS (Plano, TX)
- …implementation of new business processes and support our solutions as part of customer experience ( CX ) in our Salesforce platform functionality. ... Client is seeking a Senior CRM Salesforce - Developer to join our IT Enterprise Customer Enablement team in DFW. As there is a higher demand for our products and… more
- American Honda Motor Co Inc (Torrance, CA)
- …presentations:Support with preparing presentation updates on project progress work to Customer Experience leadership during bi-weekly sprint reviews & related ... team to Bring the Future!LocationTorrance, CA Job PurposeThe Loyalty Experience Leader, part of the CX Analytics...across Honda teams to design, test and scale loyalty experience initiatives. Specifically, the Customer Loyalty leader… more
- Resolution Technologies, Inc. (Plano, TX)
- …include interval, real-time, and user sync integrations and schedule display within the CX Agent Gather customer use cases and business justification for product ... Senior Product Manager (API Integration) Career Opportunity As...inside and outside of the company, and facilitate regular customer communication to gather and analyze feedback to incorporate… more
- Rose International (New York, NY)
- …engineers and architects to provide secure, flexible, and innovative ways to help meet customer needs in assuring patient care. The CX Architecture team focusses ... The Senior Network Engineer will work with other Client...and secure networks. You will be on-site with the customer supporting operations activities, change windows, troubleshooting, and working… more
- Russell Tobin & Associates (Framingham, MA)
- What are we looking for in our Senior Project Development Engineer? RussellTobin is looking for Senior Project Development Eng. for one of our a leading ... MA (Remote). It's a permanent/direct-hire opportunity. Apply today for consideration ! Senior Project Development Eng. Framingham, MA 01701, US (Remote) Duration:… more
- Percepta (Remote, OR)
- …2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our ... owners, internal business solutions and SME teams to create customer / agent experience solutions that best...teams to include senior level leaders and senior level clients. * Experience in entrepreneurial… more
- Percepta (Mahwah, NJ)
- …HR functionality, employment laws, procedures, and policy interpretation preferred*Previous operations experience required, preferably in a CX / Customer ... required*Good knowledge of contact center operations and back-office administration*Previous experience in handling high visibility, escalated customer … more
- Bristol Myers Squibb (Princeton, NJ)
- …Director WW FM CX Strategy is responsible for developing the global Field Medical Customer Experience (FM CX ) strategy and driving the evolution of all ... the FME Leadership Team + Develops the global FM CX vision and strategy that guide the engagement approach...and implementation of FM initiatives that improve the overall customer experience , in collaboration with the FME… more
- Pfizer (New York, NY)
- **ROLE SUMMARY** The Customer Experience ( CX ) Insights Sr . Associate is part of the CX Behavioral Intelligence (CXBI) Team within the Customer ... CX -led projects + Contributes to setting objectives for customer research and manage the work of multiple activities...Leverages behavioral science to help reduce friction and improve customer experience + Manages vendor relationships for… more
- Amazon (Seattle, WA)
- …Manager to join our team to own defining and building a new set of org-wide customer experience ( CX ) metrics to help us deeply understand and evaluate our ... Customer Service organization is at the forefront of customer experience - seeking to delight our...technology roadmap in order to measure and improve our CX , as well as enable our organization to drive… more
- Amazon (Arlington, VA)
- …our growing UX Research team. This role is an opportunity to help reinvent the customer experience for AWS Systems Manager. This role will focus on exploring ... in optimizing their operations on AWS, simplifying their initial setup and overall experience with AWS. AWS Systems Manager is the operations hub for AWS,… more
- Amazon (Seattle, WA)
- …through use cases like predictive quality and maintenance analytics. AWS is seeking a Senior User Experience Researcher for Industrial IoT (IIoT) to help us ... needs and collaborate with the cross-functional team to build a cohesive experience for operational and IT end users in manufacturing organizations. The intended… more
- Amazon (Bellevue, WA)
- …on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr . Ops Engineer Deployment & Ramp, ... newly constructed sites and operational fulfillment centers. As a Sr . Ops Engineer, your primary role is to own...status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team… more
- Iron Mountain (Trenton, NJ)
- …with a provider of business SaaS solutions. * Subject matter expertise in Customer Experience , preferably with professional CX certification. * Understanding ... let's start the conversation. **Position Overview** Are you a Customer Experience leader skilled in VoC research...and operational data to generate insights into journey dynamics, customer behavior, and drivers of CX improvement.… more
- Amazon (Arlington, VA)
- Description This Senior Manager, Program Management, US Customer Experience will be the leader of the US Customer Experience ( CX ) Team working ... will work with business teams on business expansion plans, CX definition and improvement programs, Calls Per Unit (CPU)...track record of customer satisfaction successes - Experience in a senior leadership position requiring… more
