- Amazon (Irvine, CA)
- …policies, and improving seller performance though rewards and incentivization. This Principal Program Manager must be able to continually formulate a compelling ... robust and holistic set of signals to measure the CX across those dimensions, sharing performance insights with buyers... program vision and rigorously prioritize to drive impact with… more
- Amazon (Bellevue, WA)
- …selection for Amazon's customers. We are seeking an experienced and results-driven Program Manager to oversee and drive key customer experience initiatives ... reports on customer experience performance, initiatives, and recommendations to senior leadership and stakeholders. * Coordinate and manage customer experience… more
- Mathematica (Columbus, OH)
- Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr . Manager ! The Client Experience Senior Analyst/ Sr ... . Manager works with the Client Experience ( CX ) team to implement the CX team's...roadmap, advance CX maturity, and manage the CX program with a continuous improvement mindset… more
- Amazon (Arlington, VA)
- …a related analytical field experience - 6+ years of experience in a Senior CX role, program manager , transformations. product manager or continuous ... deep dives that measures end-to-end customer experience across multiple channels and/or CX projects impacting key financial metrics within Global AR * The role… more
- Amazon (Westborough, MA)
- …visible role, and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX ) organization. As a Sr . Manager , TPM, you will be the ... & manage high-level meetings and write executive reports for Sr . Leaders in Robotics and Deployment organizations. You must...allocations. Ensure resource (budget and headcount) adherence across MSP CX * Develop the Capacity Planning Program … more
- Amazon (Nashville, TN)
- …the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX ) organization. As a Sr . Program Manager , Business Operations you will be the MSP ... robotics deployment projects across multiple and competing workstreams. The Sr . Program Manager , Business Operations...continuity of business operations. - Develop the Capacity Planning Program roadmap across the MSP CX Organization… more
- Amazon (Austin, TX)
- …joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr Technical Infrastructure Program Manager , Deploy & Ramp Up, ... with high quality. The team, comprised of Technical Infrastructure Program Managers (TIPMs), engages in product design reviews early...next generation product portfolio. In this role, the MSP CX D&R TIPM manages all aspects of project management… more
- Amazon (Westborough, MA)
- …Sustainable Packaging Customer Experience Org. In the position of Deployment Technical Infra Program Manager (TIPM), you will be tasked with collaborating with ... Description In the Mechatronics & Sustainable Packaging Customer Experience(MSP CX ) organization, we have the unique role and privilege to work backwards from our… more
- Amazon (Seattle, WA)
- …for Worldwide Defect Elimination (WWDE), we are seeking a dynamic, organized, and experienced Sr . Program Manager to manage our Voice of Customer Mechanism. ... and technical audiences. As a Voice of Customer (VoC) Sr . Program Manager overseeing the...insights, and develop strategies to enable stakeholder team address CX pain points and improve customer experiences. - Global… more
- Amazon (New York, NY)
- …and technology initiatives that improve the shopping experience. Key job responsibilities As the Sr . Technical Program Manager for the Shopping Design Tech ... operational excellence. A day in the life As the Sr . Technical Program Manager for...best practices to design a cohesive and delightful shopping CX . Your stakeholders include design, product, and engineering leadership,… more
- Qualtrics (Seattle, WA)
- …Join over 5,000 people across the globe who think that's work worth doing. **Engagement Manager - CX ** **Why We Have This Role** This role plays a pivotal ... programs. + **Customer Relationship:** Build and maintain strong relationships with senior customer stakeholders, acting as their advisor. + **Team Leadership:**… more
- Amazon (Arlington, VA)
- Description This Senior Manager , Program Management,...Management: - Lead and manage a team of Amazon CX program managers - Effectively partner and ... will be the leader of the US Customer Experience ( CX ) Team working with Consumer Stores and Customer Service...position will also lead a team of customer experience program and project managers in order to continuously improve… more
- Amazon (Herndon, VA)
- …the roadmap and lead human-centered/user experience (UX) research for the AWS Systems Manager products and consoles. This Senior UX Researcher will provide ... AWS Central UX Research team is looking for a Senior User Researcher to lead the effort to build...Researcher to lead the effort to build a research program to define how to evaluate, measure and report… more
- Amazon (Tempe, AZ)
- …CX , while also striving for operational excellence. We are looking for a customer obsessed Sr . Program Manager to join our team to help redesign the ... creative content (Manage Your Experiments). We are a global program with a scaled portfolio of feature functionality, and...be able to communicate crisply in non-technical terms to senior management. In this role you will, * Work… more
- Amazon (New York, NY)
- …improve experiences for customers? The Amazon Fresh In-Store Product team is looking for a Sr Product Manager for Merchandising. This role will own a core set of ... the implementation. This PM will advocate for a bar-raising CX through improved product experiences and streamlined tooling. A...against a roadmap of features in partnership with Tech, Program and Operations Teams. The Sr . PM… more
- NBC Universal (Universal City, CA)
- …deliver content that reflects the current and ever-changing face of the world. The Manager , Digital CX & E-commerce is responsible for developing and delivering ... connect the Universal Parks & Resorts brand and products to the guest. Program Strategy & Integrated Development + Support the development and execution of seamless… more
- Amazon (New York, NY)
- …customer, you've come to the right place. Amazon Ads is looking for a Senior Product Release Manager to lead release management globally for advertising ... operational readiness. The PRM actively drives discussions cross org for CX /service team usability, feature design trade-offs, product gap prioritization, and… more
- Amazon (Nashville, TN)
- Description As a Sr . Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next ... facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders… more
- Amazon (Seattle, WA)
- …industry vertical. We are seeking a talented a results-driven, customer-focused, and innovative Sr . Product Manager to drive the development of these customer ... ensure consistent marketing communication and act as customer champion and influence CX improvement roadmap. Work with CA Marketing and Product Marketing Managers to… more
- Amazon (Seattle, WA)
- Description The Senior Program Manager , Brand Partnerships will support AWS Brand Partnerships marketing activation and execution of priority AWS marketing ... the needs and priorities of the Marketing organization. The Senior Program Manager is able...across internal marketing teams (legal, finance, tax, event technology, CX ) to build a playbooks defining new opportunities to… more
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