- Verint Systems, Inc. (Columbus, OH)
- …and direction. + Architect scalable and resilient cloud-based contact center infrastructure. + Leverage unified communications, telephony and contact ... solutions. + Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics. +… more
- USAA (San Antonio, TX)
- …text messaging, and the dynamic environment of an IVR. + Experience transforming telephony and contact center through digital and technology enhancements ... be a critical team member to support P&C digital claims texting and digital contact center strategy, interfacing with Enterprise, P&C and Claims technology and… more
- AssistRx (Orlando, FL)
- …telephony systems and identify areas for improvement + Work closely with senior telephony administrators to develop and implement telephony -related ... Overview and Purpose Overview: We are seeking a Junior Telephony Administrator to join our IT team. As a...CUCM, JABBER, FINESSE) + Basic understanding of IVR and Contact Center deployments / integrations. + Basic… more
- Scentsy (Meridian, ID)
- …of data + Design and implement new systems + Implement, maintain, and support Telephony , VOIP and Contact Center Systems + Interface with stakeholders ... Senior IT Systems Engineer Meridian, ID (http://maps.google.com/maps?q=2901+E.+Pine+Ave.+Meridian+ID+USA+83642) * Information Technology Description Scentsy is… more
- Robert Half Technology (Merrimack, NH)
- …scalable and efficient deployments. + Provide expertise in Avaya voice architecture, including telephony , voicemail, and contact center services. + Lead ... Description We are seeking a highly skilled and experienced Senior Network Engineer to design, implement, and manage enterprise-level network solutions for our… more
- CARMAX (Kennesaw, GA)
- …leading the Dialer and Workforce Management teams for the CarMax Auto Finance (CAF) contact center by guiding the team to reach solutions for complex problems. ... Class Dialer and Workforce Management teams that optimize overall performance and successful Contact Center operation. + Responsible for creating a team that… more
- DIRECTV (El Segundo, CA)
- …dependencies between enterprise initiatives and the Genesys Cloud platform and other contact center technologies; ensure these dependencies are tracked and ... DIRECTV is seeking a Senior Director of IT Software Engineering who will...preference for multiple years of experience in a large-scale contact center environment. + Proficiency with several… more
- Capgemini (Chicago, IL)
- …experience in design integration with SAP ERPs . Experience with IVR and Telephony System design and integration . Experience in designing Virtual Agent/Chat Bot ... Points** . Proficient in Service Portal or Employee Service Center . Experience in being a People Manager for.... Experience in being a People Manager for both senior and junior technical resources, or demonstrated experience in… more
- Vanguard (Wayne, PA)
- …2. Technology Development and Implementation: + Design, develop, and implement advanced contact center technologies, including telephony integrations, IVR, ... As a Workplace Contact Center Engineering Manager, you will...technology solutions meet business requirements. + Communicate effectively with senior management, providing regular updates on project status, performance… more
- JPMorgan Chase (Plano, TX)
- …operating environment where you-and the products you deliver-will thrive. As a Contact Center Software Infrastructure Engineer, you will design and implement ... cloud contact center infrastructure and application components for...plus + Knowledge of voice (WebRTC), call recording and telephony platforms a big plus + Experience with building… more
- DATAMAXIS (MI)
- …integration of dissimilar SIP telephony systems. + Strong understanding of contact center operation, including key metrics and workforce management needs + ... + Knowledge of PBX architecture, telecommunication network services, and contact center systems. + Working knowledge of...As well as experience with management and development of speech recognition systems and grammars + Working… more
- Centene Corporation (Jefferson City, MO)
- …desired: + Experience with Telephony and AWS Connect is required + Contact Center Application background on implementing security access levels required + ... + Drives and assists in aligning new security initiatives with senior management + Guides, identifies, develops, implements, and maintains security processes… more
- UCLA Health (Los Angeles, CA)
- Description As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed ... a focus on clear and empathetic communication + Manage escalated calls from Contact Center Agents related procedural inquiries + Assist members, fostering… more
- Trustmark (Lake Forest, IL)
- …experience in telephony systems and technology, omnichannel technology, cloud-based contact center solutions, including Dynamics 365 Customer Service, Sales, ... experience in telephony systems and technology, omnichannel technology, cloud-based contact center solutions, including Dynamics 365 Customer Service, Sales,… more
- Forward Air (Dallas, TX)
- …will be responsible for architecting, designing, and administering our Webex Calling and Contact Center solutions, as well as leading new site voice deployments. ... Position: Senior Collaboration Engineer Job Description: Forward Air is...Duties: + Architect, Design, and Administer Webex Calling and Contact Center + Lead the architecture, design,… more
- The Hartford (Hartford, CT)
- …Are you a visionary technology leader ready to drive transformation? Join our Claims, Contact Center & Digital Enablement team to help spearhead the migration of ... our contact center from Genesys to Amazon Connect....and Big Data stack. + Strong experience with managing Telephony and SMS gateway relationships. + Proven organizational transformational… more
- Zoom (CA)
- …Manager for Zoom's Enterprise Communication Suite, which includes Zoom Phone, Zoom Contact Center , the Zoom Virtual Agent, and other communication products. ... approved for sponsorship What you can expect As a Senior UX Manager, you will work with Product and...SMS, shared lines, in-field devices and more. Phone and Contact Center as a software service is… more
- MyFlorida (Doral, FL)
- …This position is responsible for providing full-time customer service to a high-volume Contact Center . This position is also responsible for answering recipient ... 68059208 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST Date: Sep 6,...consumer service standards and must meet or exceed established contact center performance measures and contact… more
- HCA Healthcare (Tamarac, FL)
- …any other healthcare provider. We are seeking a(an) RN Coordinator Patient Logistic Center to join our healthcare family. **Benefits** HCA Healthcare, offers a total ... assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off,… more
- PenFed Credit Union (Irving, TX)
- …and/or a minimum 3 years of work experience in the functional area of contact center hardware, software, and systems required. + Experience in Genesys, Avaya, ... center and at our Irving, Texas service center . The role of the Senior Home...Aspect, Noble, or other hardware and software; dialer/IVR-ACD/ Telephony administration is required. Experience in the Velocify/Salesforce ecosystem… more