- Hackensack Meridian Health (Neptune, NJ)
- …mission to transform healthcare and serve as a leader of positive change. The ** Supervisor , Contact Center ** will be responsible for the daily supervision ... employment.** **Responsibilities** A day in the life of a ** Supervisor , Contact Center ** at Hackensack... or customer-facing environment providing customer, member, or patient service OR a current active Patient Access Center… more
- University of Miami (Medley, FL)
- …of Miami/UHealth Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor , Contact Center to work Remotely Core Job Summary: The ... individual in this position is part of the UHealthConnect Contact center and will be responsible for...assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that… more
- KSA Integration LLC (Stafford County, VA)
- Contact Center Supervisor Fully...the Customer Service Representatives (CSRs) within the contact center . This includes ensuring adherence to ... and 2023 Department of Labor "Hire Vets" Platinum Medallion Award. Position Overview:The Contact Center Supervisor is responsible for overseeing the daily… more
- The Chicago Lighthouse (Chicago, IL)
- ** Contact Center Supervisor ** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year ... **Job Shift** Day **Job Category** Management **Job Description** **STATEMENT OF PURPOSE:** The Contact Center Supervisor is responsible for direct oversight… more
- CDR Maguire (Miami, FL)
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. They will continue to support ... Center KPI's (80/20 - 5% abandoned rate) Contact Center Supervisor will assist...disciplinary actions when appropriate. Requirements - Provide excellent customer service - Schedule weekly/bi-weekly meetings - Ability to multi-task… more
- Centene Corporation (Honolulu, HI)
- …training programs that support service , quality, and efficiency standards. Supports contact center staff with day-to-day oversight and resources for ... days a week. **Position Purpose:** Oversees and offers guidance around current contact center operational processes to establish operational targets, best… more
- UCLA Health (Los Angeles, CA)
- … service . You will be responsible for managing, coaching, and developing the supervisor and contact center teams to deliver high-performance results while ... measurement tools to achieve superior service experience + Ensure the Contact Center is a people first business unit + Accountable for managing and leading… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- M&T Bank (Williamsville, NY)
- …weekend days** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between ... **Location: Hybrid (2 days/week in-office) at Amherst Center ** **Schedule: Open availability (start time may vary...minimum of 2 years' work leadership experience Excellent customer service skills with ability to use tact and diplomacy… more
- Vanderbilt University Medical Center (Nashville, TN)
- … Center Operator functions as an 'In Charge' operator and/or a backup supervisor for a 24/7/365 contact center operation. This team member supports ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at...as necessary. . KEY RESPONSIBILITIES * Serves as backup supervisor for any shifts * Actively monitors quality of… more
- HonorHealth (Phoenix, AZ)
- …and 3+ years of experience as a lead or supervisor in a contact /call center or Customer Service /Healthcare setting Responsibilities Job Summary The ... supervisor manages the Customer Navigation Center staff, balancing work queues, serves as subject matter...3 years of experience as a lead/supervising in a contact /call center or Customer Service … more
- CDR Maguire (Kendall, FL)
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns and provide support. They will continue to support agents ... Center KPI's (80/20 - 5% abandoned rate) Contact Center Supervisor will assist...actions when appropriate. ESSENTIAL FUNCTIONS: 1. Provide excellent customer service 2. Guide Remote Agents when problem arise 3.… more
- Mass Markets (Mesilla, NM)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Lowe's (Mooresville, NC)
- …through various methods including virtual classroom-based technologies and leader-led events. The Contact Center Training Supervisor partners with the ... of the recipient in the areas of operations, product knowledge, and selling. The Contact Center Training Supervisor has direct leadership responsibility for… more
- South Jersey Industries (Union, NJ)
- …to either kickstart your career or bring it to new heights. Position Summary The Contact Center Operations Supervisor position operates a team who assist ... this position is accountable for overseeing and supervising employees of the contact center operations efficiently, while providing customers an exceptional… more
- Enterprise Mobility (St. Louis, MO)
- …enhance coaching, communication, and leadership while learning about our company and the contact center environment. The Supervisor Trainee program offers ... excited to announce we currently have openings for our Supervisor Trainee program! This program is designed to build...immersed in the culture of Enterprise Mobility and our contact center through booking quality reservations for… more
- MD Anderson Cancer Center (Houston, TX)
- …of simulation experiences across the institute. **JOB SPECIFIC COMPETENCIES** **Simulation Services Supervisor ** Supervises staff and collaborates with the ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...encourages acceptance of new research, techniques, and technologies. Models Service Excellence: Provides service to team and… more
- State of Colorado (Golden, CO)
- CORRECTIONAL, YOUTH, SUPERVISOR III Aspire Youth Service Center Overnight Shift- Repost Print ... (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4740045) Apply CORRECTIONAL, YOUTH, SUPERVISOR III Aspire Youth Service Center Overnight… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: ... Service Standards. CULTURAL EXPECTATIONS: + Adheres to Financial Center 's Policy and Procedures + Acts as a role... environment, familiar with related policy and procedures + Contact Center Representative I - Less than… more
- Corning Incorporated (Corning, NY)
- Supervisor , Corporate Services Technology Center **Date:** Nov 22, 2024 **Location:** Corning, NY, US, 14831 **Company:** Corning Requisition Number: 65811 ... and commitment to purposeful invention place us at the center of the way the world interacts, works, learns,...projects that vary in complexity. The team supports Workplace Services and its customers to ensure effective implementation and… more
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