- Microsoft Corporation (Charlotte, NC)
- …resolution and acts as a key player during process improvement efforts. Mentors other Support Escalation team members on how to handle moderate to highly complex ... internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of projects to drive key… more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** ... career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- Cisco (Austin, TX)
- …efforts through customer feedback and technical insights + Represent the support function in cross-functional meetings and customer engagements + Contribute ... and technical excellence + Timely interaction with customers and internal teams requesting support via online-chat, email and phone + Active participation in 24x7 … more
- MongoDB (Salt Lake City, UT)
- … trends to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident management practices **What ... Incident and Escalation Management team, they work internally with our...and expectation-setting abilities. You have a technical background in Support , Services, DevOps, Systems Engineering, or Database environments, and… more
- Antech Diagnostics (Loveland, CO)
- …assist in validation and QA testing of fixes and deployments as needed. **Strategic Partner Escalation Support ** + Act as a key escalation partner for ... new and existing Corporate Partner clinics with technical installations, setup, and escalation and provide hands-on or remote support for implementations,… more
- Insight Global (Atlanta, GA)
- …staffing plans and assist with hiring, training and onboarding new team members. * Technical Support & Escalation o Act as the primary escalation point for ... an IT Help Desk Lead Analyst to join their team. This team provides technical support to the company's internal employees -- think Genius Bar style - inside the… more
- Western Digital (Colorado Springs, CO)
- …can build the future of data storage. **Job Description** The Level 3 Technical Support Engineer serves as a senior escalation point for customers and partners ... degree in a related field OR 7 years of experience in Level 3 technical support or escalation roles. + 6+ years in an Level 3 technical support role or… more
- Insight Global (Dallas, TX)
- …AWS *Financial industry experience to understand the organizational structure of support escalation *Asset Management product/application support experience ... Job Description Insight Global is looking for a Production/Application Support Engineer to join one of our most prominent...They will be reading, investigating, and performing managing the escalation of tickets to other development teams and own… more
- HTC Global Services Inc (Brooklyn, NY)
- …Certifications + Experience: 10-12 years in networking, with 3-4 years in L3-level support or senior escalation roles. + Certifications: + Cisco CCNP Enterprise ... Network Support Lead (L3) We are seeking an experienced...provide advanced technical leadership and serve as the final escalation point for complex network issues. This role involves… more
- HTC Global Services Inc (Brooklyn, NY)
- …+ Experience: 10-12 years in networking, with at least 3-4 years in L3-level support or senior escalation roles. + Preferred Certifications: + Cisco CCNP ... Key Responsibilities + Advanced Troubleshooting & Escalation + Serve as final L3 escalation...during P1/P2 network incidents. + Network Design & Architecture Support + Contribute to High-Level and Low-Level Designs (HLD/LLD)… more
- TEKsystems (Menasha, WI)
- … support roles. Operational Excellence * Oversee Tier 1 and Tier 2 support escalation processes; ensure timely resolution of issues. * Standardize processes ... Description The Application Support Manager will lead a growing team of...collaborating with business stakeholders to optimize application usage and support organizational growth. This role ensures operational excellence, drives… more
- Bank OZK (Clearwater, FL)
- …existing and new product features. + Interfaces with Labs product teams in support escalation , where needed. + Interfaces with cross-departmental support ... in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching,… more
- Ball Corporation (Millersburg, OR)
- …utilization and suggest improvements for optimization. + Provide Tier 2 infrastructure support , follow support escalation processes, and maintain ... community, society, and world.** **Primary purpose of the position:** Provide IT Support , responding to end user inquiries and troubleshoot issues promptly and… more
- Ball Corporation (Fort Atkinson, WI)
- …balancing conflicting requirements in partnership with others. + Provides Tier 2 (infrastructure) support . Follows support escalation processes as defined. + ... of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the… more
- Fujitsu (Richardson, TX)
- …and other related documents. + Serve as the highest level of technical support escalation , handling complex issues and providing timely resolutions to customers ... information, please visit https://1finity.com/?utm\_source=li&utm\_medium=soc . Req ID:16443 **Radio Product Support Engineer III** **Job Description:** We are seeking a… more
- NetApp (Morrisville, NC)
- …you will directly manage a group of individual contributors who are technical support and escalation engineers. * Requires close supervision and detailed ... for working a non-standard schedule. _** **Job Requirements** + Lead Technical Support Engineers and Escalation Engineers who are diagnosing, troubleshooting,… more
- Amazon (San Francisco, CA)
- …issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- Marriott (Bethesda, MD)
- …Participate in after-hours on-call support as required. + Define and manage support workflows, including escalation protocols across L1, L2, L3, and vendor ... . + Serve as an owner of ServiceNow for deployment-related support , overseeing incident workflows, categorization, escalation procedures, resolution tracking,… more
- CACI International (Annapolis Junction, MD)
- …In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation ), and ensure the smooth running of ... support for problem identification, diagnosis, and resolution. + Tier 2 ( Escalation ) support for more complex issues, providing troubleshooting and in-depth… more
- NTT America, Inc. (San Diego, CA)
- …domains (ERP / COTS / Custom Apps) + Be single point of contact for support and escalation point for all applications + Regularly interact with customer group ... adaptable, and forward-thinking organization, apply now. We are currently seeking a **ERP Support and Compliance Manager - Hybrid/Onsite** to join our team in **San… more
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