- Kyndryl (Olympia, WA)
- …successful. The Escalation Engineer role is critical, focusing as an escalation point for both the internal Support Team as well as other customer ... Role** Kyndryl is looking for a talented and passionate Escalation Engineer to join our growing Customer...team to ensure customer success and satisfaction + Provide escalation support to both internal Support… more
- Fujifilm (Columbus, OH)
- …_._ **Job Purpose** -The Principal Enterprise Synapse Database and Escalation Engineer is responsible for developing and guiding ... cross training and continuous skillset enhancement. This role owns the escalation process from the Technical Assistance Center through to Development. Additionally,… more
- Palo Alto Networks (Santa Clara, CA)
- …benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and ... points to being successful in this role. **Your Impact** + This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that… more
- Palo Alto Networks (Santa Clara, CA)
- …engineers to build environments where our customers and employees thrive. In this Cloud Escalation Engineer - Prisma Access role, you will act as a liaison ... between our Development Operations teams, as well as our support teams to assist in escalations. While this role...While this role is similar to a Site Reliability Engineer (SRE) and lives in the same organization, here… more
- Amazon (Dallas, TX)
- …and advocating for the very best for your customers? Read on ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) ... Support organization, is dedicated to managing critical escalations, customer...the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things… more
- Cisco (San Jose, CA)
- …We are seeking a highly skilled and experienced Senior Escalation Engineer to provide advanced technical support and troubleshooting for escalated issues ... part of a team working to simplify the deployment, management, and support of Enterprise Data Centers by providing industry-leading Cloud-Based solutions with our… more
- Amazon (Seattle, WA)
- …and advocating for the very best for your customers? Read on ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) ... Support organisation, is dedicated to managing critical escalations, customer...the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things… more
- Zoom (CO)
- What you can expect Reporting to the Senior Manager of Escalation Engineering. You will join a team committed to resolving the most complex, sensitive, and technical ... solutions for all Zoom users. About the Team Our Escalation Engineering team is a diverse and inclusive group...Experience in customer-facing Tier 2 or Tier 3 Technical Support roles. Experience with Unified Communications tools, including video… more
- BlueVoyant (WA)
- …experience as a Microsoft Security Solution Architect or in a similar role, such as Escalation Support Engineer . + Strong familiarity with M365 office tools ... for post-sales follow-up and ongoing customer relationship management to support business expansion. Key Responsibilities: + Perform deep-dive Security Solution… more
- SAP (Herndon, VA)
- …contributions, and a variety of benefit options for you to choose from. **SAP NS2 Support Engineer (BTP) - Virtual** COMPANY DESCRIPTION SAP is the global market ... Support organization is seeking an experienced Software Support Engineer for the SAP Business Technology...of expertise, both internally & externally. + Work in de- escalation and war rooms (Engage in critical customer situations… more
- SAP (Herndon, VA)
- …contributions, and a variety of benefit options for you to choose from. **SAP NS2 Support Engineer (BTP) - Virtual** COMPANY DESCRIPTION SAP is the global market ... Support organization is seeking an experienced Software Support Engineer for the SAP Business Technology...both internally & externally. Work as functional expert in de- escalation and war rooms (Engage in critical customer situations… more
- Jabra (Lowell, MA)
- …got going on, we've got you.Jabra. Technology for life's new rhythm.As part of the Product Support Team, the Jabra Support Engineer , Tier 2 will be resolving ... **Role:** Responsible for resolving technical escalations from Tier 1 support , consulting with the Tier 3 support ...remains in Tier 2 + Ensure that the customer escalation process is followed consistently within the Global Customer… more
- GCI Communication Corp (Anchorage, AK)
- …Additional Engineer Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering groups as well as ... GCI's Network Engineer IV applies engineering principles to multiple sub-groups...part of the SMC Technical Resolution Team responsible for escalation support focused on technology related to… more
- United Musculoskeletal Partners (Atlanta, GA)
- **DESCRIPTION** **SUMMARY** As an IT Support Engineer L3 at United Musculoskeletal Partners (UMP), you'll be a part of a collaborative team that is hyper-focused ... our end users as part of a highly collaborative swarming support model you'll also act as the escalation point to the L1 & L2 engineers on the support… more
- United Musculoskeletal Partners (Dallas, TX)
- …Worth area, with ability to travel to UMP locations as needed. As an IT Support Engineer L4 at United Musculoskeletal Partners (UMP), you'll be a part of ... our end users as part of a highly collaborative swarming support model you'll also act as the escalation point to the L1 & L2 engineers on the support… more
- PDS Tech Inc (Pittsford, NY)
- **Technical Support Engineer ** - 2 Openings Start: **ASAP** Location: **Pittsford, NY - work is onsite so all candidates MUST be local** Contract Length: **8 ... with other technical support staff, quality assurance, senior technical support engineers, team leads, development escalation engineers, and sustaining… more
- BAE Systems (Arnold, MO)
- **Job Description** BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team providing ... facilities. This position requires strong LINUX operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the… more
- J&J Family of Companies (Santa Clara, CA)
- …of the Johnson & Johnson family of companies, is recruiting for a Senior Product Support Engineer , located in Santa Clara, CA. At Johnson & Johnson, we believe ... humanity. Learn more at https://www.jnj.com/. As the Senior Product Support Engineer (PSE). You will act as... support , life cycle and change management, technical support escalation , service technical bulletins, service training… more
- ASSA ABLOY (Eden Prairie, MN)
- Career Opportunities: Technical Support Engineer II (33504) Requisition ID 33504 - Posted - HID Global Corporation - PACS - NAM - Eden Prairie, MN (Fargo) More ... Print Preview An Amazing Career Opportunity for a Technical Support Engineer II!! Location: Eden Prairie, Minnesota/Austin,...software, collecting logs and other items as necessary, and escalation of issues to Level 3 Technical Support… more
- Siemens Digital Industries Software (Hillsboro, OR)
- …integrate and optimize complex logistics networks. We are currently hiring for Application Support Engineer to join our Siemens Digital Logistics (SDL) team. The ... Support Engineer will represent SDL Global ...environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary. + Provide customer assistance in… more
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