- Cleo (Columbus, OH)
- …integration software and we have experienced tremendous growth over recent years. The Support Delivery Escalation Manager is a highly motivated professional ... ** Escalation Manager ** Remote - USA Cleo...is to increase customer satisfaction through proactive, professional customer support for SaaS (Software as a Service) customers, exceeding… more
- Splunk (OR)
- …joy, your passion and all the things that make you, you. **Role Summary:** The Sr Escalation Manager is a member of the Incident Management Team at Splunk, which ... that would otherwise result in a high level of customer dissatisfaction. The Sr Escalation Manager will be responsible for managing and driving to resolution… more
- Amazon (Arlington, VA)
- …most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support , is ... capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect… more
- Amazon (Nashville, TN)
- …customers. The location for this role is BNA12 in Nashville, TN. Middle Mile Partner Manager team is seeking an Escalation Specialist who will work with the team ... Carrier and Community Escalations Team (CCET) own Middle Mile Escalation investigation and resolution to support proper...Middle Mile Escalation investigation and resolution to support proper routing and parking through North America and… more
- Zoom (CO)
- What you can expect Reporting to the Senior Manager of Escalation Engineering. You will join a team committed to resolving the most complex, sensitive, and ... solutions for all Zoom users. About the Team Our Escalation Engineering team is a diverse and inclusive group...Experience in customer-facing Tier 2 or Tier 3 Technical Support roles. Experience with Unified Communications tools, including video… more
- General Dynamics Information Technology (Washington, DC)
- …we can't turn into an opportunity. And our work depends on a Desk-Side Support Regional Manager to providing leadership to the Desktop Team that provides ... incidents, and problems + Manages and coordinates urgent and complicated support issues + Act as escalation point for all requests and incidents + Develop and… more
- Trinity Health (Livonia, MI)
- …engagements. Develops and distributes roll-up status reports as required, including project and support as applicable. Acts as an escalation point for issues ... as managers, senior analysts or architects. Manages all aspects of application support and customer service level expectations and adheres to service quality… more
- Komatsu (Longview, TX)
- Product Support Specialist Manager Date: Nov 21,...develop procedures and processes as it relates to issue escalation for the Product Support Shovel and ... Job Overview Komatsu is currently searching for a Product Support Specialist Manager for our Loading Business...teams. 4. Field Campaign Management: In conjunction with issue escalation and Juhin management, work with Subject Matter Experts… more
- Wells Fargo (Newark, DE)
- **About this role:** Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about our ... in various aspects of operations, compliance, and technology + Collaborate with the Brokerage Support Manager and other support team members, as projects… more
- Fujitsu (Dallas, TX)
- …. For more information, please visit http://us.fujitsu.com/telecom . Req ID:16117 ** Manager of Software TAC Customer Technical Support Engineering** The ... Manager of Software Technical Support Engineering is responsible for leading a team of...leading a team of network software automation SW TAC support engineers that provide frontline and specialist escalation… more
- Sprinklr (NV)
- …+ **United States Remote/PST Time Zone** **What will you do:** Working on the Platinum Support Team the Support Account Manager is the main technical ... to deliver excellent customer support experience. Platinum Support also acts as an internal escalation ...Platinum Support also acts as an internal escalation point, collaborating with Sales, Customer Success & Services… more
- Citigroup (Getzville, NY)
- …of defense within the organization.** Additionally, the **Business Risk and Control Group Manager ** will support the wider team's Hunting for Risk Framework ... Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including:… more
- Stryker (Kalamazoo, MI)
- …benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW\_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf) As Manager , Technical ... support + Serve as a liaison between Technical Support and Engineering, ensuring an escalation process...between Technical Support and Engineering, ensuring an escalation process is effective and efficient, including coordination with… more
- Safran (Gainesville, TX)
- Manager - On Site Support (Charleston, South Carolina) Company : Safran Seats Job field : Customer services and support Location : Gainesville , Texas , ... FOD program at the air framer for the On-Site Support team, including to the monitoring and control of...in the aircraft industry. * 2-4 years of prior supervisor/ manager experience required. C. Professional Skills: * Strong knowledge… more
- Wells Fargo (Charlotte, NC)
- …workplace "to grow your career" in the US At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business ... role:** Wells Fargo is seeking a Control Management Senior Manager to join the Corporate & Investment Banking (CIB)...opportunity to lead and develop key risk priorities to support the CRE business. This role will be accountable… more
- WCG Clinical (Princeton, NJ)
- Service Delivery Manager (Remote) **General Information** **Location:** Princeton, NJ, Remote **Organization:** Medavante-Prophase, Inc **Job Type:** Full Time - ... experience, skills, education, and geographic location. **JOB SUMMARY:** TheService Delivery Manager (SDM) is responsible for ensuring the highest level of customer… more
- Zones LLC (Dallas, TX)
- …Oversee all requests, incidents, and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and ... Field Services Manager Professional Services Dallas, Texas Apply Description Position...and procedures are documented and in place for desktop support team to reference + Escalation point… more
- Danaher Corporation (Minneapolis, MN)
- …with diagnostic tools that address the world's biggest health challenges. The IT Manufacturing Support Manager for Radiometer is responsible for managing the IT ... Operation Digital Excellence. If you thrive in an amazing support manager role and want to work...prioritization of incidents, tasks, and projects. + Point of escalation for Global IT support . + Procurement… more
- General Dynamics Information Technology (Fairfax, VA)
- …certification within 2 weeks of starting) + Ability to achieve Help Desk Institute Support Center Manager (HDI-SCM) within 4 weeks of starting. + Demonstrated ... (CIS) - ITSM Certification. (CSA and CAD also a plus.) + ITIL 4 Practice Manager + Help Desk Institute Support Center Manager (HDI-SCM) + Certified… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- Description We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service ... * Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. *...Customer Service. Requirements * Proven experience in a Customer Support Manager role for a minimum of… more
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