- Daiichi Sankyo, Inc. (Bernards, NJ)
- …Triage requests to the appropriate SME and follow up on the requests/ escalation as needed. Process Documentation and Improvement: Support review of study ... research areas centered around rare diseases and immune disorders. Job Summary: The Manager , Bio Sample Operations is responsible for supporting the oversight of the… more
- Daiichi Sankyo, Inc. (Bernards, NJ)
- …name a few.- Acting as the main liaison between business and DX/IT for user support and handling escalation and collaborating closely with the HCP Engagement IT ... for overseeing the development, implementation, and maintenance of software systems that support business operations and objectives, with a special emphasis on HCP… more
- BioAgilytix (Durham, NC)
- As the IT Project Manager at BioAgilytix, you will lead and manage cross-functional IT projects spanning business systems, laboratory systems (ELN, LIMS), and IT ... budget, and aligned with business needs. This role requires a versatile project manager with a proven track record of delivering high-impact projects and expertise… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and ... Responsible for senior management level reporting on Wholesaler performance. Support Director of Wholesaler strategy with DSA update/establishment. Relationships… more
- Uline (Waukegan, IL)
- Customer Service Manager - Systems Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Systems ... Manager for our Customer Service department, ensure the tech...application testers and identify opportunities for system improvements to support the exceptional experience our customers love. Better together!… more
- Genmab (Plainsboro, NJ)
- …in - and is not limited to - the following areas.Key Account Manager :Coordinate Sourcing for New Trials: Responsible for coordinating sourcing for new trials to ... met, current and updated as needed.Governance: chair governance framework, coordinate issue escalation and resolution of issues. Be in close collaboration with the… more
- Merck & Co. (Rahway, NJ)
- …and provides data analytics, program governance, and Suppliers Performance Management support to Site Services Category Leads. Duties and Responsibilities include, ... includes establishing key performance indicators & scorecards, issue management, escalation processes, and collaborating in supplier management activities with… more
- Cleo (Columbus, OH)
- …integration software and we have experienced tremendous growth over recent years. The Support Delivery Escalation Manager is a highly motivated professional ... ** Escalation Manager ** Remote - USA Cleo...is to increase customer satisfaction through proactive, professional customer support for SaaS (Software as a Service) customers, exceeding… more
- M. C. Dean (San Jose, CA)
- …systems designs and equipment in a lab/pre-deployment setting. * Available for 24/7 on-call support as an escalation manager during assigned shifts. * ... **Security Installation Project Manager - San Jose, CA** ID **12315** Location...Managing daily operations with the project sustainment and support team working on 24/7 call rotation and preventative… more
- Splunk (OR)
- …joy, your passion and all the things that make you, you. **Role Summary:** The Sr Escalation Manager is a member of the Incident Management Team at Splunk, which ... that would otherwise result in a high level of customer dissatisfaction. The Sr Escalation Manager will be responsible for managing and driving to resolution… more
- Amazon (Arlington, VA)
- …most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support , is ... capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect… more
- Amazon (Seattle, WA)
- …most trusted company for customers. To deliver on this reputation for trust the Escalation Management & Prevention Team (EMP), part of Selling Partner Support ... capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect… more
- Amazon (Nashville, TN)
- …customers. The location for this role is BNA12 in Nashville, TN. Middle Mile Partner Manager team is seeking an Escalation Specialist who will work with the team ... Carrier and Community Escalations Team (CCET) own Middle Mile Escalation investigation and resolution to support proper...Middle Mile Escalation investigation and resolution to support proper routing and parking through North America and… more
- Publix (Atlanta, GA)
- …training materials, and general guidance for various application and infrastructure support teams, furthering the Infrastructure Escalation Engineering mission ... **30211BR** **Position Title:** Sr Engineer 2 - Escalation Engineering - Atlanta **Department:** Publix Technology **Location:** Atlanta, GA **Description:**… more
- Amazon (Boston, MA)
- …deadlines. The identified candidate will demonstrate proven experience to: support diverse stakeholders; evaluate process effectiveness; understand levels of ... in certain jurisdictions. * Socialize and secure commitment for process, including escalation and risk management strategies. * Develop deep knowledge of employee… more
- Citigroup (Tampa, FL)
- …the CET in executing its oversight and other responsibilities for the enterprise escalation program and the related controls to support the enterprise ... escalation data, data analysis, and metrics) and technology for the enterprise escalation program as well as cross-program support to the program including… more
- Vontier (Houston, TX)
- Invenco by GVR is seeking a highly motivated, technically proficient, and experienced customer support manager to join and lead the Invenco Technical Support ... and evaluation of customer satisfaction. + Strong JIRA experience to support your customer escalation process and provide SLA adherence. + A bachelor's degree is… more
- Trinity Health (Livonia, MI)
- …engagements. Develops and distributes roll-up status reports as required, including project and support as applicable. Acts as an escalation point for issues ... as managers, senior analysts or architects. Manages all aspects of application support and customer service level expectations and adheres to service quality… more
- Fujitsu (Dallas, TX)
- …. For more information, please visit http://us.fujitsu.com/telecom . Req ID:16117 ** Manager of Software TAC Customer Technical Support Engineering** The ... Manager of Software Technical Support Engineering is responsible for leading a team of...leading a team of network software automation SW TAC support engineers that provide frontline and specialist escalation… more
- Citigroup (Getzville, NY)
- …of defense within the organization.** Additionally, the **Business Risk and Control Group Manager ** will support the wider team's Hunting for Risk Framework ... Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including:… more
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