- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned ... managers. Proactively escalates highly sensitive issues to senior support escalation managers. **Qualifications** **Required Qualifications:** + Master's… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across… more
- Compass Group, North America (Charlotte, NC)
- …from the team into Projects at Risk working sheet. Communicate items that require additional support and escalation to Sr. Manager . . Review and approve all ... including project planning and assignments, customer engagement and vendor management. Manager will interface directly with internal Compass Digital Teams and Sector… more
- MongoDB (Salt Lake City, UT)
- … trends to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident management practices **What ... Incident and Escalation Management team, they work internally with our...and expectation-setting abilities. You have a technical background in Support , Services, DevOps, Systems Engineering, or Database environments, and… more
- Amazon (Arlington, VA)
- …Role Overview: This position leads a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q), handling critical VP, SVP, and ... to identify subtle abuse patterns and sophisticated fraud schemes. The manager ensures quality, while addressing emerging threats company-wide. Their strategic… more
- Amazon (Nashville, TN)
- …The location for this role is BNA12 in Nashville, TN. Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team ... Carrier and Community Escalations Team (CCET) own Middle Mile Escalation investigation and resolution to support proper...Middle Mile Escalation investigation and resolution to support proper routing and parking through North America and… more
- Zscaler (San Jose, CA)
- …to harness speed and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental ... office 3 days a week. Reporting to the Sr. Manager , Software Engineering QA, you'll be responsible for: +...program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive… more
- Rady Children's Hospital San Diego (San Diego, CA)
- …other behavioral health practices to educate and train RCH staff on de- escalation principles, conflict resolution and resiliency. When appropriate practices as a ... member of the multi-disciplinary team providing on-site training support to employees. May provide support &...remain open from the "date posted" until the hiring manager has determined there is a sufficient applicant pool… more
- Generac Power Systems (Waukesha, WI)
- …company, we continue to push new boundaries. We are hiring for a Product Support Engineering Manager position at our Waukesha HQ. The position reports to ... the VP of Engineering. The Product Support Engineering Manager is responsible for providing...is responsible for the engineering aspects related to the escalation process within Generac. This position works cross-functionally (Service,… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are ... nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. Position Description: The Incident … more
- Wells Fargo (Long Island City, NY)
- **About this role:** Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the ... this role, you will:** + Lead or participate in support functions for multiple business groups and contribute to...compliance requirements + Act as the primary point of escalation for operational controls, technology and service inquiries from… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation ... process. Is the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and...(6) Plus years. **Overview** We are seeking a Incident Support Manager to join our team supporting… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …perspective and experience makes ConnectiveRx better than the sum of its parts. The Manager , Patient Support - Hub reports to the Director, Patient Support ... including benefit verifications, non-clinical case management, prior authorization and appeal support , and specialty pharmacy triage. The Manager oversees medium… more
- Brink's (Cheyenne, WY)
- …participate and grow. Job Description We are seeking an accomplished and dynamic National Product Support Manager to join our team. In this role, you will play a ... startups, managing process improvement initiatives, and serving as the escalation point for product support issues. The...serving as the escalation point for product support issues. The position also focuses on developing KPIs,… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- Description: The Senior Manager , IT Application Support will lead global support for Amneal Pharmaceuticals' enterprise and critical business applications, ... resolution speed. Stakeholder & Business Engagement + Act as the primary escalation point for application performance and support concerns. Additional… more
- Eaton Corporation (Arden, NC)
- Eaton's Electrical North American Sales division is currently seeking a Customer Support Manager to join their team. This position is located in Arden, NC. ... develop appropriate team metrics, and creative problem solving. * Manager is a member of the EatonCare Leadership team...support sales strategies. * Serve as point of escalation with our plants and US Divisions and Product… more
- Safran (Irvine, CA)
- Engineering Manager - Configuration Management & Design Support **Job details** **General information** **Entity** Safran is an international high-technology ... and systems engineering - Engineering methods and tools **Job title** Engineering Manager - Configuration Management & Design Support **Employment type**… more
- Wells Fargo (Minneapolis, MN)
- **About this role:** Wells Fargo is seeking a Business Growth Strategy Manager . At Wells Fargo, we are looking for talented people who will put our customers at the ... integrated strategies and programs, as well as execution plans and channel marketing support plans to ensure prompt and effective servicing and processing of new… more
- Bentley Systems (Exton, PA)
- ** Support Manager ** **Location:** Hybrid or Home-based, US (ET or CT preferred) **Position Summary:** Bentley Systems is seeking a talented individual to join ... our Product Support team as a Support Manager...level, user experience, and team utilization + Experience in escalation and stakeholder management + Knowledge of industry standards… more
- David Weekley Homes (Houston, TX)
- + Explore Opportunities + Information Technology + Houston, TX + Manager , IS Desktop Support Houston, TX Manager , IS Desktop Support Apply Now The Job ... Description David Weekley Homes is seeking a highly capable Manager , IS Desktop Support to lead our...resolution, CSAT) and drive continuous improvement + Act as escalation point for major or complex support … more
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