- Generac Power Systems (Waukesha, WI)
- …when warranted. + Manage the processing of incoming incidents to the Service Desk via service management system , telephone, and e-mail to ensure ... **s** **and Policies** + Oversee the development, implementation and administration of service desk training procedures and policies in addition… more
- General Dynamics Information Technology (Washington, DC)
- …training opportunities + Promote teamwork and skill sharing between other groups and the Service Desk teams + Provide administrative and functional support ... Program Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful… more
- General Dynamics Information Technology (Washington, DC)
- …Secret/SCI **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information ... the systems that matter most. As a Service Desk Technician / Help Desk...and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently… more
- Alaka'ina Foundation Family of Companies (Albuquerque, NM)
- Service Desk Team Lead Location NM...service skills and strategies. + Familiar with IT service management ticketing systems . + Experience balancing ... Foundation Family of Companies is looking for a qualified Service Desk Team Lead to support our...assisting with the team's overall workload, and dealing with administrative issues as needed. + Assists with developing work… more
- New York eHealth Collaborative (New York, NY)
- …of the enterprise IT budget as it relates to the Service Desk functions. + Direct staff in providing systems software debugging, troubleshooting, and ... Service Desk Manager Job Details Job...copy machines, phones, networks, etc), corporate IT platforms (eg, administration of Microsoft Office, Atlassian tools, etc), and access… more
- General Dynamics Information Technology (Washington, DC)
- …training opportunities + Promote teamwork and skill sharing between other groups and the Service Desk teams + Provide administrative and functional support ... your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your...issues and improve performance + Use the JIRA ticketing system to capture data and generate reports + Review… more
- Robert Half Technology (Boston, MA)
- …services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Manager. As a Service Desk Manager, you ... the heart of the operation, leading, mentoring, and developing a team of 3 Service Desk Engineers, ensuring the delivery of prompt and effective issue resolution… more
- General Dynamics Information Technology (Fayetteville, NC)
- …Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Active Directory (AD),DoD 8570 ... + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Service Desk Technician Senior** Deliver simple solutions to complex… more
- TEKsystems (Austin, TX)
- … support, Troubleshooting, Service desk , Customer service , Windows 10,Technical support, Office 365,Ticketing system , Active directory,M365,Windows ... Required Experience: 2+ years of experience working in a service desk or customer service ...at a time Working knowledge of PC technical support, systems administration , networking, Windows and Mac OS… more
- CACI International (Denver, CO)
- …with a Poly required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience as a help ... Integrated Service Desk Account Manager - Day...Integrated Service Desk Account Manager - Day Shift Job Category:...Provides front line phone and email support related to system and application issues High comfort level working with… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...system configuration, performance tuning on Windows and Linux/Unix systems . + Follow standard operating procedures. + Provide courteous,… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... tasks and services to operate a 24 x 7 Service Desk Operation. You will be the...month, and include opening open incidents, work orders or service request records using a ticketing system … more
- University of Washington (Seattle, WA)
- …**UW MEDICINE IT SERVICES** has an outstanding job opportunity for a ** SERVICE DESK ANALYST** position. **WORK SCHEDULE** + 100% FTE - ... coordinate with all support groups and UW Medicine enterprise to ensure ITS Service Desk is successful supporting customer needs, providing subject matter… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of ... + 5 plus years in the IT Operational areas ( Service Desk , Operations, etc) + 3 plus...or public relations experience + Experience with incident tracking system + 0-2 years of management experience or experience… more
- IT1 (Tempe, AZ)
- …a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk ... team and culture we have here at iT1! The Service Desk Technician I is responsible for...in troubleshooting Outlook. + Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). + Provides… more
- City and County of San Francisco (San Francisco, CA)
- …of the Appointing Officer. Position Description: Under general direction, the Service Desk Administrator will provide first-level desktop, software, and ... and updated on the status of problems and requests; define and document Service Desk solutions, processes, and procedures; inform management and clients of… more
- AeroVironment (Simi Valley, CA)
- **Worker Type** Supplemental **Job Description** Summary: The Service Desk Intern is a member of the Information Technology Service Desk Team and shadows ... different members of the Service Desk team. The Service Desk ...per policies and procedures, recording actions in the ticketing system and documenting how-to's and FAQ's for the team… more
- State of Montana (Helena, MT)
- …creativity, innovation, and collaboration. * *Salary*: $25.55 Hourly *Job Overview*: The *CJIN Service Desk *(IT System Support) provides user and operational ... are under-represented in this position and are encouraged to apply. **Title:** *CJIN Service Desk (IT System Support) * **Location:** *Helena* **Requisition… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service ... requests as 'request fulfillment'. **Primary Responsibilities** As a Service Desk SRM Technician, you will: +...and software) from incoming customer contacts and proactive notification systems . + Respond to service , product, technical,… more
- William C Brown Inc (Bowie, MD)
- …System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems , hybrid cloud infrastructure and its ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...support and update knowledge base as required. + Perform systems administration troubleshooting and support. Position Requirements… more