- EY (Philadelphia, PA)
- …Overview: We are seeking an experienced Associate Director to lead our Telephony Services team, consisting of Product Managers, Engineers and Operations staff. This ... responsible for managing a global team and overseeing all aspects of telephony services, including SIP (Session Initiation Protocol), e911 (Enhanced 911), project… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Patient Support Programs team, Commercial Operations, Commercial, NNI IT and Telephony , Medical Information, Product Safety, Regulatory, Quality, Legal, Privacy and ... leader working in Customer Relationship Management Systems, Safety Systems and Telephony systems; Must have prior industry experience and a solid understanding… more
- Medtronic (Duluth, GA)
- …& Engineering Own the architecture and multi-year roadmap for enterprise telephony , VoIP, contact center, and unified collaboration systems Develop Mobile policy ... and collaboration technologies Operations & Reliability Oversee global operations of telephony and contact center platforms to achieve high availability and… more
- Cayuse Holdings (Columbus, OH)
- …follow-through, and logging all customer interactions for escalated matters. Mobile telephony and device support. Video Conference Unit Troubleshooting. IP ... Telephony setup and support. Creation of end user accounts and setting permissions. Provide end user device management and support, including desktops, laptops, and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and ... to the appropriate Tier III resources for cloud computing or cloud-based telephony support. Maintains excellent verbal communication skills with the ability to… more
- The Cigna Group (Bloomfield, CT)
- …operational excellence and member engagement. Lead the adoption of modern telephony platforms, cloud-native solutions and AI-driven routing to build resilient, ... focus on customer engagement or voice technologies. 3+ years working with telephony platforms, IVR systems, and cloud-native technologies (AWS, Azure, or GCP).… more
- Uniti (State College, PA)
- …Minimum Requirements: Associate Degree in a technical discipline and 4-6 years technical/ telephony experience with 4+ years directly related to the job; or 6+ ... years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required. This is… more
- Resideo (Minneapolis, MN)
- …business. The ideal candidate will have hands-on experience with cloud-based telephony /omnichannel solutions, strong problem-solving skills, and the ability to work ... sound understanding of call routing, IVR design, queues, ACD, and telephony protocols Proven experience translating business needs into platform configurations… more
- Peckham Industries (Shaftsbury, VT)
- …impacted business groups. Provide design, implementation, and operational support for VoIP telephony systems, as well as for Microsoft Office 365 and Microsoft Azure ... firewalls, and network routing. Experience with VoIP systems, specifically Sangoma VoIP Telephony , is a plus. Ability to assess the risks of network maintenance… more
- Eisai, Inc (Nutley, NJ)
- …Sharepoint, Veeva, customer relationship management software and other technology and telephony systems. Proven performance in earlier role. Hybrid, onsite in Nutley ... NJ, 3 days a week (Tuesday, Wednesday and Thursday)Skills:Communication & Cross-functional Influence, Critical Thinking & Business Agility, Healthcare Environment Dynamics, Inquiry Resolution, Literature Evaluation, Medical Information Writing Skills, Medical… more
- Visiting Angels - West Chester (Chesterland, OH)
- …Enter and maintains client and caregiver information in the database. Monitor the telephony logs on a daily basis, making the appropriate corrections to the system ... to facilitate accurate processing of payroll and billing. Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts. Provide timely reporting to direct supervisor on caregiver supply and… more
- BAE Systems (Herndon, VA)
- …network engineering and other telecom engineers in integration activities involving telephony or call center Hands-on experience with current secure communications ... devices (VoIP phones, STEs Viper and other devices) and infrastructure components (communications lines - POTs/ISDN/Leased line, PBXs, encryption devices, conference bridges, call management servers) Experience with Avaya Communication Manager, Call Center… more
- Leidos (Scott AFB, IL)
- …work instructions and reporting in support of an enterprise IP telephony network. Analyze and resolve complex technical problems utilizing foundational knowledge ... of SIP signaling and call-flows. Analyze and resolve remote site registration, signaling and media problems. Configure route plans, route lists, device profiles, calling search spaces, and route partitions. Validate change requests and ensure accuracy. Perform… more
- Exelon (Washington, DC)
- …(eg, project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony , EPS, EAM, work management, & outage management) to ... support business needs. Demonstrated business acumen and ability to create value with strong problem solving, analytical/financial, negotiation, and conflict management skills and a willingness to accept increased responsibilities. Demonstrated ability to… more
- Concentrix (Indianapolis, IN)
- …web messaging and other digital channels, ACD functionality such as telephony and skill based routing, outbound campaigns, quality assessment, workforce management ... Review RFP/SOW requirements while leading solution design and delivering/refining solution completion estimates in support of our sales organization. Qualifications : 7 years of experience with technology solution delivery and integration, consulting… more
- Herc Rentals (Bonita Springs, FL)
- …enterprise environment Experience working with, designing, and supporting IP Telephony , Linux, Microsoft Server, VMware virtual environments, specifically datacenter ... networking Experience with Cloud Services, including AWS, OCI and Azure including VPC's, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud-based workloads. Experience leading projects developing and/or… more
- PwC (San Diego, CA)
- …GenAI assistants in contact centers Being skilled in WFM tools and telephony migrations Familiarity with BI/analytics tools like Power BI Demonstrating product and ... program management skills Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the… more
- WSP USA (San Diego, CA)
- …although not required. Design experience related to Audiovisual, DAS and/or Data Network/Wi-Fi/ Telephony is a plus but not required. Excellent verbal and written ... communication skills with an emphasis on the ability to organize and present design information to clients. Revit experience desired. Highly proficient in the use of Microsoft Office software. Comfortable working directly with clients including federal and… more
- USAA (Phoenix, AZ)
- …including inbound and outbound phone calls, emails, faxes, and video telephony . Special Acquisitions Team employees will primarily place outbound calls triggered ... from underwriting work items. Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Uncovers and recognizes life events, understands and assesses the member's needs, financial… more
- Sunrise Senior Living (Mclean, VA)
- …management: Develop and manage the call center budget, including labor costs, telephony and technology expenses. Evaluate and implement call center technologies that ... improve efficiency and customer experience. Cross department collaboration: Work with Area Billing Coordinators, billing supervisors and other departments to ensure consistent policies and effective resolution of resident billing issues. Escalation management:… more
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