- JPMorgan Chase (New York, NY)
- …and payments. This role is central to the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as a key touchpoint ... Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical...both self-service and agent-assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and… more
- JPMorgan Chase (New York, NY)
- …and user insights. As an Experience Designer Vice President for our virtual assistant for text ( chat ) interactions , you will play a pivotal role in shaping the ... user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject… more
- City of Durham (Durham, NC)
- …promptly to customer questions and concerns across platforms like email, live chat , text , and social media. Address multiple conversations simultaneously, which ... experience with non-verbal communications and follow up? (Such as customer responses to text , chat , on line app, web, and voice mails and e-mails) 13 What is… more
- PennyMac (St. Louis, MO)
- … text messages to consumers + Handle more complex products, calls, emails or text / chat sessions + Answer high-volume, inbound calls or texts from current ... Reviewing and validating loan documents + Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties +… more
- Community Health Systems (Franklin, TN)
- …organizational goals with respect to Voice & Collaboration capabilities including Voice, Text , Chat , Video, and Omnichannel workflows. + Analyzing business needs ... Competencies: + Strong knowledge of voice & collaboration technologies (PBX, UCaaS, Text , Video, Chat ), data management, and system integration. + Proactive… more
- Wells Fargo (Irving, TX)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... unclaimed property processing, legal order processing, estate care, and voice, email, chat , and social media services for consumer and small business customers. **In… more
- Reliant Community Credit Union (Sodus, NY)
- …banking, secure chat tickets, Reliant email, Mobile Check Deposits and text messaging. As aE-Branch Associateat Reliant, you will: + Answers basic member ... service promotions. + Reviews and responds to member communication (email, chat , text , secure chat tickets, formstack, etc.) within established timeframes.… more
- Wells Fargo (Irving, TX)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Interact with customer service team and perform moderately complex customer support tasks + Manage risk by following all policies and procedures and staying abreast of changes to them + Advocate for digital services such… more
- Wells Fargo (West Des Moines, IA)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems… more
- Casella Waste Systems Inc. (Rutland, VT)
- …based on experience ## Key Responsibilities + Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services\. + ... tone\. + Engages with customers across digital channels-including email, live chat , and digital media-using integrated support tools to deliver prompt, personalized… more
- Unity (Unity Village, MO)
- …delivery of high-quality, compassionate service across all communication channels (phone, email, chat , text , social media), drives team performance in alignment ... service levels, and prayer associate states across all channels (phone, email, chat , text , and social media). 13. Initiate corrective actions when required in… more
- Carrington (Madison, WI)
- …**Notice to all applicants: Carrington does not do interviews or make offers via text or chat ** Carrington is an equal opportunity employer. It is the ... policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or… more
- Carrington (Owings Mills, MD)
- …**Notice to all applicants: Carrington does not do interviews or make offers via text or chat .** \#LI-SY1 Carrington is an equal opportunity employer. It is ... the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical… more
- Carrington (Springfield, IL)
- …**Notice to all applicants: Carrington does not do interviews or make offers via text or chat .** \#LI-SY1 Carrington is an equal opportunity employer. It is ... the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …objectives. + Works at an advanced level to leverage digital communication (email, text , chat , social media) to create positive, defining moments for customers. ... Typically works independently and provides guidance. + Works at an advanced level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works independently and provides guidance. + Uses a comprehensive… more
- United Therapeutics (Morrisville, NC)
- …+ Rare disease and / or complex therapy administration experience + Experience with text or chat HIPAA compliant communication methods + Bilingual Spanish Job ... Location This position will be located at our Morrisville, NC office. Currently this job is a fully onsite role. At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs… more
- Lawyer (Basking Ridge, NJ)
- …hundreds of thousands of lawyers and consumers each month using custom email, phone, text , chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly ... gaining recognition among lawyers and consumers and we are well positioned in the $200 Billion US legal services market. Qualifications: + 5+ years of experience of managing successful sales team + Consistent record of meeting and exceeding sales goals and… more
- Carrington (Helena, MT)
- …**Notice to all applicants: Carrington does not do interviews or make offers via text or chat .** \#LI-SY1 Carrington is an equal opportunity employer. It is ... the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical… more
- Carrington (Westfield, IN)
- …**Notice to all applicants: Carrington does not do interviews or make offers via text or chat .** \#LI-SY1 Carrington is an equal opportunity employer. It is ... the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical… more
- Common Ground (Bingham Farms, MI)
- …Our caring and dedicated team meets people wherever they are; in person, call, text , chat , or virtually. We listen, assist, and advocate for anyone needing ... emotional support so they do not feel alone. Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or… more