- ASM Global (West Conshohocken, PA)
- POSITION: Help Desk Ticket Analyst DEPARTMENT: Information Technology (IT) REPORTS TO: Director, IT Systems and Support FLSA STATUS: Salaried/Exempt Job Summary ... and live event experiences. We leverage ServiceNow as our ticket platform for venues and corporate folks that need...corporate folks that need to submit a request or ticket related to the various applications tat help drive… more
- Amergis (Columbia, MD)
- …multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent ... The System Support Analyst I is responsible for supporting all offices...escalate issues that couldn't be resolved + Reports on ticket trends weekly + Reeducates system users as appropriate… more
- ManTech (Glen Burnie, MD)
- … reports to identify problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or exceeding ... customer calls/issues within 20 minutes timeframe or escalating the call or ticket to the appropriate queue/group for resolution (Tier 2, Account Administration,… more
- RWJBarnabas Health (Oceanport, NJ)
- Application Analyst IV, HIM, Remote, United StatesReq #:0000174994 Category:No Category Assigned Status:Full-Time Shift:Day Facility:RWJBarnabas Health Corporate ... Business Office, 2 Crescent Place, Oceanport, NJ 07757 Job Overview: The Application Analyst IV is primarily responsible for supporting the design and build of the… more
- RWJBarnabas Health (West Orange, NJ)
- … Analyst I 3) Documentation and Communication: Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and ... Clarity / Caboodle Application Analyst II (Report Writing), Remote, NJReq #:0000168032 Category:No...enhancement tickets Must include details in ticket resolution/closing. Contacting the customer regarding ticket … more
- RWJBarnabas Health (West Orange, NJ)
- Application Analyst I, Fulltime, Hybrid, NJReq #:0000177648 Category:No Category Assigned Status:Full-Time Shift:Day Facility:RWJBarnabas Health Corporate Services ... 95 Old Short Hills Road, West Orange, NJ 07052 Job Overview: The Application Analyst I is primarily responsible for supporting the design and build of the designated… more
- Insight Global (Circle Pines, MN)
- …Description Cyber Security Operations Analyst is responsible for ownership of daily ticket review and resolution. Tickets that enter the cyber teams queue are to ... technical estate, all of which the Cyber Security Operations Analyst will be responsible to check and remediate. Those...o MFA tool (Okta) In addition to managing the ticket queue, these daily checks are equally important and… more
- State of Massachusetts (Chelsea, MA)
- …within the End User Support Contact Center. The primary role of the*Service Desk Analyst *is to handle the processing of Tier 1 support and infrastructure calls while ... problem resolution to all supported customers.If the Service Desk Analyst is unable to resolve a reported incident or...timeframes outlined in Service Level Agreements. * Ensure all ticket , tasks and projects are assigned and processed within… more
- M&T Bank (Bridgeport, CT)
- The Senior Credit Analyst is a resource to LEAF Sales personnel able to have complex credit discussions with Obligors, Vendors and others as needed. The Senior ... Credit Analyst also acts as a back-up in the Credit...business cash flow cycles as applicable to complex large ticket transactions. * Thorough understanding of the following critical… more
- TEKsystems (New York, NY)
- …clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the ... request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users...transfers and escalation * Track open tickets and monitor ticket progress and close ticket items when… more
- Beth Israel Lahey Health (Charlestown, MA)
- …of Epic Patient Financial Services - Revenue Cycle, the Senior Epic Operations Analyst is the preeminent Epic Lead analytical resource tasked with improving revenue ... of all Resolute Professional Billing applications presented by the Epic Operations Analyst (EOA) 3. Uses internal and external resources to make decisions to… more
- AutoZone, Inc. (Elk Grove, CA)
- …in the automotive software industry. Position Summary: The Systems Support Administrator/ Analyst will be responsible for providing junior to intermediate level phone ... and Service Desk team. The Systems Support Administrator / Analyst will also participate in project-based work such as...or higher each period . Maintain a service desk ticket closure rate at 96% or higher . Document,… more
- Harbor Group Management (Norfolk, VA)
- …service and providing exquisite living experience for our residents. Application Support Analyst Description of Role: The Applications Support Analyst serves as ... + Monitor and update help desk tickets in the ticket management system to track progress and resolution of...issues + Engage with customers via phone, screen sharing, ticket system and email to provide response to inquiries,… more
- Belcan (Indianapolis, IN)
- Desktop Analyst 1- Helpdesk Job Number: 353109 Category: -Software & Systems SBU Description: A Desktop Analyst 1- Helpdesk job in Indianapolis, IN is currently ... hours to gather the necessary information to create a ticket on the customers behalf. * Actively work in...1st level Help Desk duties. Log and document detailed ticket activity until resolution is complete and ticket… more
- DISH Network (Englewood, CO)
- …with our customers. **Key Responsibilities:** + Provide subject matter expert support for ticket strategy and design + Manage ticket KPIs such as volume, ... level agreement + Identify and drive initiatives that reduce ticket rate, prevent new ticket submissions, and improve the customer experience + Collaborate with… more
- HCA Healthcare (Nashville, TN)
- …you want to join an organization that invests in you as a Consulting Product Analyst ? At Parallon, you come first. HCA Healthcare has committed up to $300 million in ... difference. We are looking for a dedicated Consulting Product Analyst like you to be a part of our...outside business hours + Follow standard processes such as ticket management and change control + Create and maintain… more
- Crane Aerospace & Electronics (Burbank, CA)
- **Sr. Client Services Analyst ** Location **CA, Burbank** Department **Information Technology** Employment Type **Full Time** **Crane Aerospace and Electronics** has ... an exciting opportunity for a **Sr. Client Services Analyst ** at our **Burbank, CA** location. **About Crane:** Crane...Manage the resolution of customer tickets according to established Ticket Management Process + Provide 75% remote support using… more
- City of New York (New York, NY)
- Job Description APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE STAFF ANALYST CIVIL SERVICE TITLE, Human Resources Solutions (HRS) support the human resources needs of ... Associate Staff Analysts to function as a Business Program Analyst , who will: - Collaborate with the senior programming...Unit by opening a OPA HR Payroll Helpdesk Remedy ticket . Remedy tickets require full details of the issue… more
- LifePoint Health (Brentwood, TN)
- …do:* The Senior Analyst , Match Resolution, supports Tier 2 Help Desk Ticket resolutions from suppliers and sites with complex order change, return or discrepancy ... *Senior Analyst Match Resolution* *Who we are:* At Lifepoint...issues. *Responsibilities:* * Supports Tier 2 Help Desk Ticket resolutions from suppliers and sites with complex order… more
- Robert Half Technology (Chicago, IL)
- Description We are offering a long term contract employment opportunity for an Operations Analyst III in various hubs. This role will be pivotal in supporting our ... requests, which may involve research and resolution. Job Opening: Applications Analyst II, Real Estate Technology Enablement Location: Multiple Locations. Please see… more