- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …accurate records of incidents, monitoring activities, and resolutions using ticketing and documentation tools. Proactive Maintenance: Develop strategies and ... with IT monitoring tools (eg, Dynatrace, Nagios, Zabbix) and ticketing systems (eg, ServiceNow). Problem-Solving: Excellent analytical and problem-solving skills… more
- Koniag Government Services (Baltimore, MD)
- …logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response- ... ticketing platform. The SOC Analyst will validate traffic and/or...and Event Management logs. Reviewing incoming alerts, investigating, and ticketing all identified potential security threats using agency incident… more
- Robert Half (Washington, DC)
- …glove" service to end-users. You will work independently through a ticketing system to resolve technical issues promptly and professionally. Key Responsibilities ... toner installation. Maintain accurate and timely updates in the ITSM ticketing system. Deliver high-quality customer service, including support for senior leadership… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …IMPACT Core Responsibilities ? Respond to user inquiries via phone, email, chat, or ticketing systems. ? Log and track support requests using help desk ticketing ... issues to second-level support or specialized teams, when necessary, via ticketing system. ?? Provide guidance to less experienced professionals mentoring new… more
- Robert Half (Fort Lauderdale, FL)
- …of contact for all incoming IT support requests via phone, email, and ticketing systems Diagnose and resolve hardware, software, and network issues for Windows ... administration Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system Escalate more complex issues to senior IT staff as… more
- Mom's Meals (North Jackson, OH)
- …and VPN issues + Log all user interactions and issues in the ticketing system, ensuring accurate documentation of resolutions + Escalate unresolved or complex ... operating systems and Microsoft Office 365 applications + Proficiency with ticketing systems (eg, ConnectWise, ServiceNow, Jira, or Zendesk) + Strong communication… more
- ERP International (Bohemia, NY)
- …+ Experience developing and managing ITIL process-based asset management in an automated ticketing system such as ServiceNow for a medium size client base IT + ... + Strong written and verbal communications skills + Knowledge of the ServiceNow ticketing system + Experience with ITIL best practices + Knowledge working with and… more
- NuAxis Innovations (Washington, DC)
- …All work will be contained and documented in the agency's Remedy ticketing system. **Support-Shared Equipment Handling:** Document the sign-in and sign-out of shared ... as part of project documentation and deliverables management. **Proficiencies:** BMC Remedy ticketing system. MS Office suite, specifically MS Word and MS Excel.… more
- Panasonic Avionics Corporation (Los Angeles, CA)
- …for resolution of systemic issues. Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation ... differences. Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to the station. Coordinate new system introductions and new… more
- System One (Spring Grove, PA)
- …install, and test hardware/software; ensure accurate documentation in the ticketing system Maintain accurate asset inventory using Lansweeper, including updates ... device hardware Local network troubleshooting and VoIP fundamentals Experience with ticketing systems and asset management tools (eg, Lansweeper) Familiarity with… more
- Cayuse Holdings (Oklahoma City, OK)
- …user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. ... Windows 10, and MS Office 2013. Experience using ServiceNow or a similar ticketing system. Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+… more
- Robert Half (Petaluma, CA)
- …Assist in managing Okta authentication and access control systems. Utilize ticketing systems to track, prioritize, and resolve service desk tickets. Support ... with Okta and Office 365 applications. Ability to work efficiently with ticketing systems to resolve support tickets. Excellent problem-solving skills and attention… more
- Deloitte (Philadelphia, PA)
- …chat, and will be responsible to maintain product SLAs via a ticketing system for incident management. Additional responsibilities include Provide premium-level Tax ... and external users via email, phone, and chat; maintain SLAs using a ticketing system. Analyze, resolve, and track support incidents or requests, collaborating with… more
- Huntington Ingalls Industries (Dayton, OH)
- …and support audit readiness for classified systems Manage and evolve internal ticketing systems to align tactical tasks with strategic priorities Monitor system ... network architecture, system integration, and security operations Experience managing ticketing platforms (eg, Jira, ServiceNow, or similar) Hands-on experience with… more
- Herc Rentals (Bonita Springs, FL)
- …asset-related issues and resolving discrepancies. Update and monitor ServiceNow ticketing systems Provisioning and deployment of new desktop and laptop ... products, Microsoft Edge, Google Chrome, Microsoft Teams, and ServiceNow or similar ticketing systems Excellent oral and written communication skills are required to… more
- Robert Half (Vernon Hills, IL)
- …and software updates. Manage and resolve support tickets using a ticketing system like IncidentIQ, documenting progress and maintaining clear communication with ... troubleshooting skills for both hardware and software issues. Familiarity with ticketing systems such as IncidentIQ or similar platforms. Exceptional customer… more
- Chenega Corporation (Fort Belvoir, VA)
- …requests for desktop support. Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer. Manage ticketing ... system, by ensuring that tickets have been assigned, and staff coverage is available. Diagnose and correct problems with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, tablets, and other peripherals. Troubleshoot and… more
- Quality Technology Services, LLC (Ashburn, VA)
- …the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to ... and perform necessary work. Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or… more
- Insight Global (San Francisco, CA)
- …resolve customer concerns. Maintain detailed records of support interactions in our ticketing system. Strong knowledge of AWS (or equivalent), Kubernetes, Linux, and ... prioritize tasks, and manage time effectively. Experience with support ticketing systems (eg, Zendesk, Freshdesk, Jira) and remote troubleshooting tools.… more
- Aston Carter (Seattle, WA)
- …migrations, and process improvements. Skills Powershell, Routing, desktop support, ticketing system, Microsoft Office, Putty, SQL, Scripting, Systems engineering Top ... Skills Details Powershell, Routing, desktop support, ticketing system , Microsoft Office Additional Skills & Qualifications Associate's degree in Information… more
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