- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …accurate records of incidents, monitoring activities, and resolutions using ticketing and documentation tools. Proactive Maintenance: Develop strategies and ... with IT monitoring tools (eg, Dynatrace, Nagios, Zabbix) and ticketing systems (eg, ServiceNow). Problem-Solving: Excellent analytical and problem-solving skills… more
- Koniag Government Services (Baltimore, MD)
- …logs. The role requires reviewing all incoming alerts, investigating, and ticketing all identified potential security threats using the agency's incident response- ... ticketing platform. The SOC Analyst will validate traffic and/or...and Event Management logs. Reviewing incoming alerts, investigating, and ticketing all identified potential security threats using agency incident… more
- TEKsystems (Washington, DC)
- …- Gather necessary information and respond to customer inquiries through a comment-based ticketing system - Recreate and diagnose issues reported by the client - ... to detail through effective prioritization strategies and the use of task ticketing and tracking systems. Bonus: knack for streamlining and improving support… more
- Robert Half (Washington, DC)
- …glove" service to end-users. You will work independently through a ticketing system to resolve technical issues promptly and professionally. Key Responsibilities ... toner installation. Maintain accurate and timely updates in the ITSM ticketing system. Deliver high-quality customer service, including support for senior leadership… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …IMPACT Core Responsibilities ? Respond to user inquiries via phone, email, chat, or ticketing systems. ? Log and track support requests using help desk ticketing ... issues to second-level support or specialized teams, when necessary, via ticketing system. ?? Provide guidance to less experienced professionals mentoring new… more
- Adecco US, Inc. (Columbus, OH)
- …Anti-virus, incident/Request management. Previous experience working in ServiceNow (a plus) ticketing system or similar Proficient in backing users' data, recovering ... for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets.… more
- Robert Half (Fort Lauderdale, FL)
- …of contact for all incoming IT support requests via phone, email, and ticketing systems Diagnose and resolve hardware, software, and network issues for Windows ... administration Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system Escalate more complex issues to senior IT staff as… more
- Leidos (Washington, DC)
- …individual selected for this position. All work for the team is tracked in a ticketing system. The ticketing system will be utilized to track performance with ... security clearance US Citizen Preferred Qualifications Use of an ITSM ticketing system (ServiceNow) Past experience with Department of Justice components Active… more
- Quality Technology Services, LLC (Suwanee, GA)
- …the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to ... and perform necessary work. Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or… more
- Panasonic Avionics Corporation (Los Angeles, CA)
- …for resolution of systemic issues. Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation ... differences. Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to the station. Coordinate new system introductions and new… more
- Insight Global (Fort Lauderdale, FL)
- …an additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be working on site every day with some ... environment -Excellent communication and good customer service personality - Experience with a ticketing system Knowledge of Active Directory Bachelor's degree more
- System One (Spring Grove, PA)
- …install, and test hardware/software; ensure accurate documentation in the ticketing system Maintain accurate asset inventory using Lansweeper, including updates ... device hardware Local network troubleshooting and VoIP fundamentals Experience with ticketing systems and asset management tools (eg, Lansweeper) Familiarity with… more
- Cayuse Holdings (Oklahoma City, OK)
- …user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. ... Windows 10, and MS Office 2013. Experience using ServiceNow or a similar ticketing system. Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+… more
- Deloitte (Chicago, IL)
- …chat, and will be responsible to maintain product SLAs via a ticketing system for incident management. Additional responsibilities include Provide premium-level Tax ... and external users via email, phone, and chat; maintain SLAs using a ticketing system. Analyze, resolve, and track support incidents or requests, collaborating with… more
- Robert Half (Petaluma, CA)
- …Assist in managing Okta authentication and access control systems. Utilize ticketing systems to track, prioritize, and resolve service desk tickets. Support ... with Okta and Office 365 applications. Ability to work efficiently with ticketing systems to resolve support tickets. Excellent problem-solving skills and attention… more
- Sysco (Atlanta, GA)
- …support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as ... assigned. Train and assist end users to effectively utilize the enterprise ticketing system Maintain reliable "Hot Spare" Laptop/Desktop systems Dispose of old… more
- GovCIO (Alexandria, VA)
- …and detailed documentation of complex resolutions within the enterprise ticketing system (eg, ServiceNow), adhering to ITIL framework standards. Qualifications ... troubleshooting enterprise management tools (SCCM/MECM, Intune/Endpoint Manager) and enterprise ticketing systems. Exceptional analytical and problem-solving skills, with a… more
- Huntington Ingalls Industries (Dayton, OH)
- …and support audit readiness for classified systems Manage and evolve internal ticketing systems to align tactical tasks with strategic priorities Monitor system ... network architecture, system integration, and security operations Experience managing ticketing platforms (eg, Jira, ServiceNow, or similar) Hands-on experience with… more
- ManpowerGroup (Irving, TX)
- …and antivirus technologies Manage service-related issues through the ServiceNow ticketing system, ensuring timely resolution Assist with data backup, recovery, ... and infrastructure applications Prior experience working with ServiceNow or similar ticketing systems Strong customer service skills and ability to work… more
- RVO Health (Charlotte, NC)
- …enrollment information to ensure accurate payroll results. Change Management & Ticketing Review and process HRIS change requests with proper documentation Monitor ... Familiarity with compensation structures, job families, and grade frameworks Exposure to ticketing systems such as ServiceNow, Jira, or Zendesk Pursuant to various… more
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