- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Koniag Government Services (Pocatello, ID)
- … Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and proactive, thinks ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial… more
- HCA Healthcare (Nashville, TN)
- …(HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, answering calls, transaction support) are ... + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call volumes are… more
- State of Minnesota (Minneapolis, MN)
- **Working Title: COMPASS Tier 1 Evaluator - Education Consultant 2 ** **Job Class: Education Consultant 2 ** **Agency: Education Department** + **Job ID** ... resources, and training and development opportunities. As the COMPASS Tier 1 Evaluator in the Data Practices...capacity for the COMPASS program personnel and the Minnesota Service Cooperatives to improve education data literacy, use, analysis,… more
- Jabra (Lowell, MA)
- …the Jabra Support Engineer, Tier 2 will be resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, ... **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the... 3 when applicable. While the ticket resides in Tier 2 , owns all communication with internal… more
- Trinity Health (Livonia, MI)
- …diligence, planning, resource determinations, monitoring, coordination with and handoff to Tier 0/ 1 support, Tier 2 issues and escalations and overall ... determinations, coordination with and handoff to Tier 0/ 1 support, Tier 2 issues...skills sufficient to oversee the development of status information, Tier 2 , complex and specialty service… more
- SKC Communication Products LLC (WI)
- Tier I Service Technician + Provide customer...*varies by region* QUALIFICATIONS Education College degree preferred Experience Tier 1 - 0- 2 years ... Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other...Tier 2 - 2 + years Preferred Certifications Avixa CTS Biamp Tesira General… more
- Randstad US (Leawood, KS)
- tier 2 customer support. + leawood ,...assistance and represent business unit during incident management for Tier 1 system outages or issues with major ... reference1069879 job details job summary: WHAT YOU'LL DO The Tier 2 Customer Support Specialist will serve...assistance and represent business unit during incident management for Tier 1 system outages or issues with… more
- TEKsystems (Orlando, FL)
- …Tier 1 Technology Support team. Primary Responsibilities: * Provide Tier 2 support, resolution and onsite/remote troubleshooting of SEA workstations, ... Description: Position Summary: The Tier 2 Technician Sea Support will....5 years' dedicated hands-on experience in high call/high incident service desk or NOC environment * > 1… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- Leidos (Norfolk, VA)
- …- CompTIA Security +CE + Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed Tier 1 .5 ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service … more
- Trinity Health (Livonia, MI)
- …the development of content, strategy and operations for the knowledge base, direct access / self- service and Tier 1 (HR call center and electronic inquiry) ... Forgiveness processing, etc. and appropriately escalating of matters to Tier 2 / Specialty as needed. 5....and operations for the knowledge base, direct access / self- service and Tier 1 (HR… more
- CACI International (San Antonio, TX)
- …Support Tier 1 Analysts as necessary on supported MHS Applications. Tier 2 staff works closely with Application Support Supervisors to ensure all ... Tier 2 Cerner Application Support Analyst... Tier 2 Cerner Application Support Analyst Job Category: Information... service objectives are met or exceeded. This Tier 2 position is primarily focused on… more
- General Dynamics Information Technology (Springfield, VA)
- …adversary attribution. + Performs malware analysis and signature development. + Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and ... 8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Shift 2 4x10 ( Tier 2 )...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their ... to the next level and join us as a Tier 2 SOC Analyst. You will play...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive...by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on...Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service … more
- University of Michigan (Ann Arbor, MI)
- AV Operation Support Tier 2 / Tier 3...functioning correctly. + Develop and deliver training sessions for Tier 1 support teams of AV technology and ... Michigan Medicine. **Responsibilities + Respond quickly and efficiently to service requests from providers, faculty, staff, and students; work...**Job Opening ID** 255545 **Working Title** AV Operation Support Tier 2 / Tier 3… more
- ManTech (Stennis Space Center, MS)
- …based in the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and ... **Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic...security events and incidents independently, and in support of Tier 1 SOC Analysts + Investigate and… more
- Leidos (Springfield, VA)
- …corresponding hardware and software combined solutions through network modeling. The job duties of the Tier 2 Technician are as follows: + The Tier II ... **The Digital Modernization Sector at Leidos** has an opening for a ** Tier II Technician** to support computer data communications systems, in providing design… more