- Carrier (East Syracuse, NY)
- …appropriate department + Works under immediate supervision to provide satisfactory and quality customer service + Assists with answering basic customer ... Customer Care Center is the first line of customer communication for incoming calls on the 1...connected with a dealer that can provide sales or service . + Our number one goal is to get… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- Peckham, Inc. (KY)
- …Under close supervision, as a Peckham, Inc. Customer Service Advocate, the Tier 1 Customer Service Representative accepts and responds to phone ... internet provider information. Key Competencies + Fluent in English + Customer service orientation + Problem analysis and problem-solving + Ability to work… more
- Peckham, Inc. (KY)
- …Under close supervision, as a Peckham, Inc. Customer Service Advocate, the Tier 1 Customer Service Representative accepts and responds to phone ... CMS timeliness and quality standards: + Professionally answer provider Tier 1 calls while maintaining standard handle...+ Maintain 93% quality standard for Privacy, Knowledge, and Customer Skills on in-house audits. + Complete callbacks within… more
- HCA Healthcare (Nashville, TN)
- …role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call ... Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, answering… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... ManTech is seeking a motivated, career and customer -oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U.… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... feedback on ticket creation, process adherence, documentation, and/or overall customer support + Mentor T1 agents to understand required...agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on… more
- Kenect (Pleasant Grove, UT)
- …to resolve requests. Skills & Qualifications + 1 + years experience in Customer Support or Customer Service + Strong verbal and written communication ... in a digital-first world. About the Role As a Tier I Customer Support Specialist, you will..."managed" along the way. Yes, we have managers and 1 :1s. Yes, we believe in giving open two-way feedback.… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer . This position will be ... be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join our team ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...end users that are in-office and off-site. + Documenting customer requests in call tracking system and recording the… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Specialist, Senior- Tier 1 ** to join our team ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...or exceeding KPI requirements. + Assigning tickets received from customer self-submission and from other OCIO teams. + Contributing… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job...issues to appropriate offices. + Track and manage automated service interruptions for the network users' awareness. + Resolve… more
- COMSO, Inc (Fort Meade, MD)
- …Document and communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests received via phone, email, ... - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a... support. + Work with a small team providing service availability monitoring and help desk support for internet-like… more
- Leidos (Odenton, MD)
- …has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD. This individual will ... be responsible for documenting all work in the customers service management system. **Primary Responsibilities:** + Respond to requests...their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- Insight Global (Boston, MA)
- …or Technical Support ( 1 -2+ years) - Proven expertise with positive customer service skills and communication skills - onsite technical support experience ... Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly 3000+ end...or 9am -5PM. We are seeking folks who are customer service -oriented, high energy, professional, and eager… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- GovCIO (Lackland AFB, TX)
- …cumulative status updates. + Triage customer concerns. + Address user Tier 1 tickets regarding hardware moves, software installation, and peripheral network ... device installs. + Maintain an excellent level of customer service , major tickets being started within...operating procedures (SOP). + Troubleshoot, diagnose, and repair of Tier 1 network-related problems. + Resolve issues… more
- CACI International (St. Louis, MO)
- Cyber Security Operations Specialist I/ Tier 1 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee ... the Cyber Security Operations Specialist, you will provide CSOC Tier 1 services, which is 24x7x365 coordination...of indicators, time opened at each step, trending statistics, service availability, system utilization, etc.); * Provide input to… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. ... hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help...business needs. * Must be committed to providing exceptional customer service . * Must have a strong… more