- CMA CGM (America) LLC (Norfolk, VA)
- …calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service; cultivating a strong rapport with ... team environment Business-to-business sales or relationship management Proficiency with customer relationship management (CRM) software , logistics management… more
- USAA (San Antonio, TX)
- …backlog for teams. Experience directly leading modernization efforts for a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military ... competitive products, exceptional service and trusted advice. We seek to be the # 1 choice for the military community and their families. Embrace a fulfilling career… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job Type Full-time Description If you are looking for an… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... to sustain national security and provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help contribute to our success. Come… more
- GCyber (St. Louis, MO)
- GCyber is hiring a Tier 1 Customer Service Representative, to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the Tier ... can within a 15-minute period or pass onto a higher- tier team at the Service Desk. + Respond to... team at the Service Desk. + Respond to customer questions and troubleshooting technical issues related to hardware,… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer -focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions. + Accurately...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,… more
- Nightwing (Pensacola, FL)
- …technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and ... and commercial markets. NightWing is supporting a US Government customer on a large mission critical development and sustainment...and test environments. **Responsibilities include:** + Supports and provides Tier I (Help Desk) and Tier II… more
- TEKsystems (Ridgeland, SC)
- …periods by verifying software , connectivity, and functionality. + Provide Tier 1 support for application access issues (logins, connectivity, basic ... Tier 1 Support Technician (6-Month Contract)...related role. + Skills: + Technical support and troubleshooting (hardware/ software ). + Customer service and communication. +… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …degree in IT, Computer Science, or related discipline Program Description: The program provides comprehensive Tier 1 , Tier 2, and Tier 3 IT ... strong analytical and communication skills to resolve complex hardware, software , and network issues. The Tier 2...issues. The Tier 2 Specialist partners with Tier 1 staff to improve first-call resolution,… more
- Leidos (Washington, DC)
- …customer resolution. Understands Service Level Agreements/Service Level Objectives (SLAs/SLOs) and the Tier 1 role in support of meeting SLOs. + Performs ... and resolves technical problems for end users. + Addresses customer escalations and works closely with Tier ...experience. + Must have at least a minimum of 1 year of customer support, deskside or… more
- General Dynamics Information Technology (Quantico, VA)
- …Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for mission-critical government ... WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** , the work you'll do...or self-service ticket in support of internal and/or outside customer computer hardware, software , network, system/application access,… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls coming ... into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for every call answered. + Ability to… more
- Cayuse Holdings (Pendleton, OR)
- … 1 .0 Helpdesk Specialist - DAY SHIFT** **The Work** The Tier 1 .0 Helpdesk Specialist acts in a customer service capacity responding to customer ... - Here's What You Need** + High School diploma or GED required. + 1 year of Service/Help desk or customer service support experience. + Familiarity… more
- CACI International (Sterling, VA)
- …Local * * * CACI is currently looking for a motivated, career and customer -oriented Tier 2 Technician (Journeyman) with Agile methodology experience to join our ... and work in a multi- tier service desk as well as work with software development and systems administrators by: + Provide second- tier support to end-users for… more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL...and maintenance. This is the first level of technical customer support. The Tier I Engineer has ... (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) * IT Apply Job Type Full-time Description The Tier I Engineer is responsible for various managed IT… more
- Patterson Companies, Inc. (Detroit, MI)
- …Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow ... **Minimum Requirements** + High School Diploma or Equivalent + 1 year customer service experience + ...customer relationship management, point of sale, or similar software systems with basic troubleshooting + 2 years experience… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to ... email. Provide assistance concerning the use of computer hardware and software , including printing, installation, word processing, electronic mail, and operating… more
- Robert Half Technology (Nashville, TN)
- …and maintaining end-user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them ... Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's...support, resolving the most complex issues related to hardware, software , and network systems. + Escalated Ticket Management: Handle… more
- CACI International (San Antonio, TX)
- …is to provide advanced software /systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. Tier ... Tier 2 Cerner Application Support Analyst (2nd &...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... and chat, addressing a wide range of hardware and software issues. + Ticket Management: Log, prioritize, and track...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
